What clients say about Hart's Automotive in West Columbia (TX)
Went for an inspection to help me get a waiver for the emissions, they were absolutely unhelpful and treated me like I was stupid. I will not bring my car here anymore. If you offer state inspections you should know more information on the processes, I only needed an inspection not to be talked down too for 15 minutes about what I should do to fix my car, I needed the failed emissions for the waiver not an attitude! A quick Google search about the emissions waiver in texas would have told them everything i needed but instead they took it upon themselves to talk to me like they were IT and that they didn't want to do the inspection.
Had an emergency with my sway bars and pulled in without appointment. The staff were more than accommodating and took great care of us. I expected a long wait as i didn't have an appointment, but they fixed the issue extremely quick. I can't say enough about this establishment. Grateful for their hospitality. Would definitely return.
Service is Excellent! Aaron was at the service desk and was very good. I needed a tow and because I couldn't get the key out of the ignition, " had the damn thing in reverse " LOL . They didn't charge me for the tow. Wow!! Had to wait couple days for part to arrive, couple hours later after part arrived car was finished. They have our business for ever!!!!
We've got an "older car" which means 10 years or more, dealerships will no longer even look at it, as in they wont even open the thing up in the first place.
So we had to come here.
The estimate was pretty high on the repairs to replace the wiring harness, but they came down on it for us and gave us a really good deal, which honestly beats no one looking at the thing at all.
There was a secondary issue after the repair, and they were able to fix the mistake there free of charge.
The lady at the counter and on the phone is nice, and they have quick communication with their workers and got back to us quickly each time to keep us up to date on the repairs when we asked.
Amazing quality service. Helped out immediately, when others refused. Quick and efficient 10/10 recommend. Thank you to Steven for the amazing work and also thank you to the service lady that helped me as well. (sorry im not good with names)
We have used Hart’s for service and repairs of our fleet for a couple years now and can count on them to do excellent service. Finding a reliable repair company is not easy and knowing that they will do a proper service and point out repairs that may need attention in the near future is very helpful keeping the fleet on the road. Any issues are quickly resolved by the friendly owners and staff. I highly recommend them to anyone looking for any automotive service and repair's!
Called to schedule a simple brake service on my Audi and even had the parts for it and they said "we don't work on foreign cars.." I tried explaining that it was just brake pads and nothing technical and they still said 'NO FOREIGN CARS." I owned a Camaro 2SS before this car with almost the exact Brembo brakes as my Audi.
Worst experience ever with a "mechanic." I called my REAL mechanic 2 hours away & he perfectly diagnosed the problem FROM THE PHONE. While harts ran a diagnostic with NO check engine light on while running my engine & a/c COMPLETELY unchecked. Nobody was watching the car, at all, with the hood up, engine running, nobody in the car & the a/c blowing full blast. Oblivious, I got what I needed & left, baffled. They, literally, diagnosed NOTHING, b/c no check engine light came on & I explained the circumstances & facts that my REAL mechanic gave. The correct diagnosis...over the phone. Not even 2 minutes. No charge. Harts calls, wait, the OWNER calls me before work explaining that they straight up REFUSE to work on the car. Why, they don't think they can find the part necessary, that my REAL mechanic has already found. I have the link to the part, the owner outright REFUSED, b/c he doesn't "order parts online."
ಠ_ಠ
Granted, O'Reilly had the part.
It was fixed within an hour of listening to the customer.
Do not get scammed by harts
To busy talking and charging labor fees upon labor fees for the same issue without fixing it, and will keep your car for days while doing nothing to it. Do not recommend at all. Especially for any air conditioner issues.
These folks are much too busy chatting with one another to help walk in customers. Stood there at the register with my truck overheating requesting to purchase coolant while the 2 gals just carried on n on like customers with cash in hand overheating in the Texas heat were of zero concern...
Excellent service. They were fast, polite and price was even better than I had planned. They were very professional and will be my go to automotive spot whenever I come home.
Often when you take your car in for maintenance it can sound as if the mechanic is speaking a foreign language . Not at Hart's everything was very clear and it was ok to ask questions ! Lol I'll let you know how it goes next week on my follow up .
Best customer service. The price quoted was very good but when the job was finished in record time it was even lower. I will always use Hart's Automotive.
My wife's Tesla tire blew from road debris an hour from home. The car was towed to Hart's Automotive and Michael took care of us. He was super friendly. Thank you for all your help today!
If you are reading this, you are wondering if you should make this your place to take your car or truck to. Well, I'll tell you this is the place. From the owners to the staff, they are the real deal. You can trust in your decision to make this your all in one place to get all of your repairs and inspections done. Thanks, Hart's
I brought my BMW for an oil change and tire rotation, which went well. I realize some foreign autos are more complicated to service. We ran into a minor blip, but all was resolved within a timely manner. This is an honest business, and they do right by their work. God Bless.
The best customer service in West Columbia. Come to think about it the best service I experience in years. Steven and Francis new owners made sure my elderly Mom would have a safe car to drive. They were very reasonable attentive went above and beyond to make sure her car was ready to drive out of town. They made it possible for my Mom and sister to make an event for her new great grandson and my sister first grandbaby. My mom has a safe car to drive now. Makes us all feel better. Thank you for your superb service.
My husband has been a customer to Hart’s automotive since he started driving! We both now are loyal customers when we need anything done to our vehicles. Very family oriented business, and reasonably priced! Can’t beat those qualities!
Amazing service, diagnosed my issues with our A/C quickly fixed it and got me back on the road in no time. The tech was great and the front desk was extremely helpful. Those dogos are adorable!
Went to Hart's to get my state inspection done and was in and out within 15 minutes. Outstanding service, friendly staff. They do only take cash or check, no card, but there's a Wells Fargo ATM down the road a few blocks and a CVS across the street. Easy peezy!
I had to drive 3.5 hours to get there (I had to have an emissions test and it was the closest to me). Place was clean, people were nice. Service was FAST even though my car was accidentally skipped in line, they apologized profusely and got me out fast and aired up my tires for free.
Great owner, great staff ... 5 Star all the way! I like to joke around and give friendly "grief" to the guys, they take it all in stride, never get flustered and joke back. They really are good people that take great care of their customer's needs and concerns.
