As I was getting my oil change at the Take5 on Richmond Rd in Texarkana the two young men running the store did a very good job. They were thorough, friendly, and patiently answered all of my questions. Furthermore, two very very rude customers came in and screamed at them because they waited their turn in line for ten minutes…I’m not kidding! These two men Kevin and I believe the other one’s name was Chris, very kindly handled the situation even though the customers were being belligerent! I’ve been here before and will be back again because of the professionalism displayed by these two workers!
Over the last year this location has gotten worse and worse. Today I spent 45 minutes in the parking lot waiting for my turn, the male employee ignored me and went and spoke to the car behind me and then seemed completely dumbfounded as to why I didn’t wanna wait anymore. He had two employees working on one car they originally told me that the car in front of me just needed a top off and would just be a few minutes and yet …
Says it's a short oil change and sometimes it is but how long are you going to have to wait before it's your turn is the question. They try to upsell every chance they can which I mean that's capitalism for ya. Nice folks work here and they do seem to be efficient and knowledgeable.
Heaven and Kevin were so friendly and honest the whole time, I felt very welcomed and we had a lot of fun talking in the little time I had to wait during my service. They did everything very efficiently and took care of all of my questions before I even had the chance to ask them, and we're upfront about everything they were checking and made me aware of the cost of everything before they did it. My car is running so well it's nice to have a dash without any warning lights haha thank you guys!
The guys working were nice and professional but there was only 1 guy and a trainee working so I was there for 2 hours before they got to me when there were only 4 others ahead of me.
For a place called "Take 5" they take a ridiculously long time to do anything. With 4 cars in front of me I sat for over 2 hours to get an oil change! October 16, 2025 came in at 9:00am on the dot and was not tended to until 11:02! This is absurd and ridiculous. No discount, no apology for the wait, just take your up charged oil and deal with it. Never going back.
Very polite. They need another person on their crew. All 3 bays were full with one guy. One car left after a long wait. Zach was very knowledgeable, informative.
Went to Take 5, Texarkana, Richmond road location. Nerdy looking guy with glasses was the coolest cat and even upsold me with ease while educating me on the ones and twos pertaining to my service.
Fast, super polite, and honest. As a widow, I’ve been taken advantage of when getting my oil changed - workers trying to convince me of things I didn’t need, but the employees here were very honest about what I didn’t need. They were training a new employee who was eager to learn and was very personable. I wish I had gotten her name. Great job - will definitely be back!
I’ve been coming here since I was 17 and I’ve never been disappointed. Today I received an alert on my car telling me I needed an oil maintenance soon but I was extremely worried considering I just got an oil change last month so I went to the location, explained what’s going on and come to find out it was just due to the past person forgetting to reset the settings in my car after completion. They showed me my fresh oil, clean filter and they were so nice and understanding like always!
Will never return got my oil change Saturday morning was showed a air filter with oil on it was told I had a oil leak had my mechanic check it the next morning it was over filled by at least 3qts and the oil was black it had never been changed took it back Sunday morning showed the person working the sample and asked if that looked changed to him he did another total oil change make sure to pay attention will never trust this place again they wouldn't let me post no stars Take 5 2021 Richmond Road
The wait was more like take 40 I understand it gets busy. But after we pulled int O the spot for a simple oil change we were left to wait without an explanation. For a moment i thought we were purposely being ignored.At least the actual oil change was sufficient.
Jaylen was awesome. She talked me through the process of the techs, The manager spoke and it was a team effort, they really check all my fluids,air in my tires, and filter. They made me feel so comfortable and I didn't have to leave my car, I recommend everyone to try this location. And I saved $60 instead of going to the dealers,
Mr. Ted and Ms. Jaelyn are amazing!!! I came in with my Cadillac Ct5 for a full service oil change early this morning! Yup, the early bird gets the prize ...I must say I was very pleased with the service!!!! Greeted very professionally and with a bottle of water!!!! First impressions are lasting and I'll definitely be back!!! Speedy service, was able to stay in my car while work was done, no complaints at all!!!!! You guys are amazing!!! Took about 20 minutes total and throughly checked everything!!!! Quality service and fair price, oh and I was able to use a $10 coupon that Mr. Ted suggested!! I love this place!!!! The fact that they take the time to explain everything before they touch any part of your car and suggest recommendations for next time!!
Had a very great experience. The service manager was very very helpful and explained a lot of things that they were checking and what needed to be serviced that I wasn’t aware of. Only thing that was not done was washer fluid said filled but drove off with service light still on to add fluid but over all it was a great experience and service from all were very professional. Thanks Take 5!!
I waited in the bay (not in line) over 45 minutes before they started on my vehicle. Once started, service was quick and the gentlemen were all respectful and professional. They did try to upsell several services, but I'm sure this is company policy and not a flaw of the service individual. Service was top notch, the 3 star is because of the extremely long wait. Take 5 is a bit of a misnomer when your visit takes an hour.
Not at all a 10 minute oil change. Was told to pull in the first bay at 10:34am. Waited in the first bay until 11:03am finally someone came to my vehicle.
Overall satisfied. Crew was great. I have several vehicles that come here. I will return just not a good time for a fast oil change when I came in.
I recently had an oil change done during my lunch break, and I was thoroughly impressed with the service. The staff was incredibly friendly and efficient, ensuring that I was in and out in no time. The customer service was top-notch, and they made the whole experience hassle-free. I highly recommend them for their quick and excellent service. Go see Undre and Zach!
Take 5 did an amazing job on flushing my radiator and changing my oil! They were very nice and hospitable.. I love to go there and to be able to sit in my vehicle while I wait. Great service and great customer care..
I went there today for the first time. This lady right here was super respectful. Yes ma'am, no ma'am. She explained everything and showed me my air filter needed to be changed. Even offered me a bottle of cold water in this 102°F heat. Thank you lady.
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