What clients say about South Texas American Auto in Kirby (TX)
Josh was great to work with. Made the process very quick and easy. We had a slight issue wirh the car after the purchase , they worked with us and helped make it right to get the car back on the road. I would for sure refer people to get their used cars here!
Beware! I was looking to buy my daughter her first car and I expressed several times that I didn't want to leave the lot after paying $6,000 to have any major issues arise. I was reassured that if anything came up, they would take care of it. The owner himself stated this. The only thing I was made aware of was that the AC would need Freon and a possible recharge. They called the mechanic they work with, named Rick, to ask the price. Again, on camera, I was told $500. Cool, not really what I wanted, but I was made aware.
Not even four days later, the engine light came on. So I took it to the mechanic they told me about, and Rick (mechanic) told me he needed to do a full diagnostic on the car and that the codes weren't valid. I'd never heard that - red flag number one. He proceeded to tell me he's not affiliated with them - red flag number two. Why even say that? He then, in so many words, called Brian a liar. He told me it's anywhere between $1,200 to $2,700 to fix the AC. What?!? That's a huge difference from what I was told. I called Brian to tell him about my experience. He told me to bring the car back, only to tell me to my face that I'm a liar and that they gave me a good deal. "Sorry." That's all they did. Said sorry?!? What happened to we’ll make it right? We’ll take care of it? We’ll help?
So imagine dropping $6,000 on a car to find out within four days you're looking at thousands in repairs. I knew the risk, but I trusted them, especially after the owner stepped in. I say this to say, take the car to your own mechanic before purchase.
I own my part but morally this is just very wrong and bad for business. I will say I didn’t speak to the owner so I’m not even sure he’s aware of how I was treated. I get things can happen but no one expects that within in days and that amount.
This place has great cars at great prices. Bought my son his first car today. Thank you to Josh and Kyle for working with us on a great deal today. I'll be bringing my daughter here when it's her turn to buy her first car.
Easy and fast financing. A nice selection of cars. Brian is nice and accommodating. He was able to get us in and out with a car while working within our budget.
Josh was an amazing help. We went looking for a cheap beat up car at best with my finances, and he not only got us in a newer vehicle, but walked us through how to get a better rate and lower payments. Very good car dealership. Fast but not rushed and completely contoured to your experience. Very highly recommend
Highly recommend for first time buyers, especially if you aren’t sure of what you’re looking for, they’ll help you find good vehicles that fit your budget with great rates and customer service
Great customer service Josh is a very helpful representative that helped me get a great deal on a beautiful 2015 f150 king ranch, really helped in every question and detail i wanted information about the truck. I for sure recomend this place for any body looking to purchase a vehicle! 5⭐️ no doubt.
Went there to look at a car for my daughter. Salesman was friendly but they had a pitbull that was growling at me as I was trying to go to the office. Car needed about 2k in maintenance so I passed. Also, there is some guy who is not a salesman there trying to sell cars for them on Facebook marketplace. Use Caution!
My husband and I came to purchase a car from here. We paid cash. Brian was amazing. He worked with us, and made sure everything was taken care of. I highly recommend coming here to purchase a car. Thank you so much Brian for helping us! Please come buy a car here
Amazing place to buy a Car! Brian was absolutely fantastic to work with and he made sure all our needs were taken care of. I highly recommend this place if you’re looking for a car!
I purchased a 2009 Jeep Wrangler from these guys about a month ago. It had a couple of minor details that needed attention. Brian was super friendly and made the buying process very easy. I would recommend these guys if you’re looking for a good used car. I’ve done lots of upgrades to the Jeep. First picture is what it looked like when it arrived. Next 2 pictures are with the hardtop I purchased. I also got new seats and the full doors, I’ve added side steps, etc. Just had the windows tinted yesterday as well
Josh, Brian and Denise were great. They answered all the questions satisfactorily. They handle title and registration upon sale so you will need to go back and pick up your registration sticker and wait for the title in the mail. Thanks again! Praise God!
Pros: Very friendly an pretty informative sales staff. Decent size inventory for the size of the lot. Pretty reasonable prices.
Cons: Primary vehicles we went to view were being sold as "mechanic's specials" (as in not running/drive-able) which were not made clear on the website. Had to go to the lot to ask questions as there was some issue that prevented our calls going through. Almost immediate problems with the vehicle purchased.
The experience was well enough, didn't feel pressured or pushed aside from being directed away from non-running vehicles, which while disappointing was still very much appreciated. They were willing to accommodate our payment situation and we were even able to register the car immediately, which was a huge benefit.
The quality of the car however, left a lot to be desired. I know these cars are sold "as-is." You don't expect them to be perfect, but you at least expect them to last a few months before anything major happens for the amount of money spent. We had our radiator fan fail less than a week after purchase. The rough idle which was present at the dealership turned into poor acceleration and loping within a day. Several other issues we discovered after taking it to a mechanic that will eventually need to be resolved, but most of the rest is kind of expected wear and tear kind of issues that are perfectly reasonable. The radiator fan issue was a pretty big disappointment as we didn't find out about it until the engine was overheating while my wife was driving it.
While the initial experience was good, we find it difficult to recommend anyone making a purchase here given the quality of the vehicle we purchased.
Great used car dealership! Family owned, huge selection of all types of vehicles, and very affordable. Josh was great to work with and the whole team took care of me. Very blessed to have done business with them! No regrets 🙌🏼🫶🏼🙏🏼
BUYER BEWARE! Great Sales Experience - for a piece of crap car.
Helped my son buy a car here 2 months ago. Buying experience was great. The sales rep assured me there wouldn't be any issues and if there was I should give him a call because they had a mechanic that works with them that could help us out. Within 2 months the transmission went out and now we've either got to spend another $2500 to get it fixed or trash it and buy another car - neither of which we can afford to do. So we are totally screwed. Called the dealership, spoke with a sales rep who said they weren't responsible for any issues, but took my number for the owner to call me back. That was 2 days ago and no call back yet. It's a shame, because my 17 year old is getting her license next month and I was totally going to go back to look for a car for her there, but the quality of what we already bought and the no call back has ruined that.
As a former business owner I can spot a great business. These guys sold me a quality Honda for WAY cheaper than I thought and it's in amazing condition. The entire sales process was no pushing or pressuring at all. I appreciate their straightforward answers and conducting of business and I plan to use them for all my car needs now that I've found them! Do yourself a favor and buy from Josh and Bryan for the best car experience for your money!
Hands down the easiest, most pressure free buying experience I’ve ever had. Huge selection, and most of their inventory is below market rate but in great shape. A lot of them even have carfax reports available on the website. Josh answered questions and gave us room to walk around without feeling cornered. Test drove the vehicle, settled on the price, signed the paperwork, and done. No gimmicks or tactics. It’s taken me longer to write this review than it did to finish our deal. Met the owner and others who were equally as welcoming. Will definitely be back- These guys are gonna be around for awhile if every deal is this smooth!
2013 Lincoln MKX
If you're in the market for a luxurious sedan or premium sports sedan and looking for an honest dealer - then you take a look South Texas Auto Trade- Honest, Detail-Oriented, highly held by service members. That's what you will find here.
These salesmen were very polite, honest, and proficient with going over the car's facts history.
It took me with pre-approved financing and insuring the vehicle about 20 minutes. Their inventory is pretty sick, no cap. Also recognized by the community as a preferred auto dealer for all of San Antonio. Give them a visit!
Crazy I need to pay a 15$ fee to get my plates shipped?
To someone’s personal cash app?
I understand all of the issues with my car purchase and I’m already 1400$ + into it - but I am seriously getting extorted for more $ over something that should either be *in my buyers agreement* or explained to me. I was told they would get shipped to me - Where is the disconnect? Dishonest and completely wrong.
I had the pleasure of working with Kyle, the owner, to purchase a truck for my company, and I couldn't be more impressed. From the start, Kyle was incredibly resourceful and helpful. He really listened to my needs and found the perfect trucks that fit our requirements. What stood out the most was how straight to the point he was—no games, no pressure, just honest, efficient service.
Kyle made the entire process seamless, and I truly appreciate how dedicated he was to making sure I got the right truck for my business. If you're looking for a dealership that values your time and works hard to meet your needs, I highly recommend South Texas American Auto.
I recently had the pleasure of buying a car from South Texas American Auto, and I can't recommend them enough! From the moment I walked onto the lot, the experience was top-notch. The salesmen, Josh and Brian, were incredibly helpful and professional. They made the entire process smooth and stress-free.
During the test drive, I noticed a small issue with the car. Josh and Brian were quick to address it, and without hesitation, they replaced the faulty part and covered the entire cost before I even signed for the car. This kind of customer service really stands out—it's clear they go above and beyond for their customers.
On top of that, I saved a ton of money compared to other places I had visited. If you're in the market for a car, South Texas American Auto is the place to go. Honest, reliable, and truly committed to making sure their customers are happy. I’ll definitely be returning for any future car needs!
A warning to most people who think this place is a value-dealership. The vehicles advertised may not be in the condition on their website.
About 2 weeks ago, I bought this vehicle under the assumption it was running as shown below, their website did not say the vehicle was a "mechanic special". Now, for the price of $800, I was assuming there were going to be some issues. Their photos on the website showed no visible damage on the exterior, a few nicks on the seats, and over all a decent car. When going to the dealership, I found out the vehicle did not have a functioning battery (used a jump pack to see if it would crank) and the dealership did not provide a battery.. The main windshield on the vehicle was cracked a decent way across and could be felt on both sides of the glass. Furthermore, the Driver Side window was cracked and the controls; after looking for the connections, were removed and wires cut. The lock for the driver side is also missing.
As someone who is mechanically inclined, most of these are easy repairs. What wasn't told to me that the PCM (aka "The Brain") of the vehicle was shot and would not allow the vehicle to continue to run long term. Which is a high cost repair (as this is handled by Repair Shops and Dealerships) depending on what is needed to reprogram and how long it takes.
I will seriously warn anyone who see's this dealership to walk in with a mechanic and a few sets of eyes to look over any vehicle.
Also be warned, when I asked if it was possible to return the vehicle, I was then told it was a mechanic special and it was sold with no return policy (which was again, not advertised)
I'm a fussy old geezer. Josh and Brian were very helpful, patient, and courteous while I kicked tires and pestered them with questions about nearly half the cars in their inventory and test driving four of them. I walked out with an Audi A6 I'm very pleased with and was within my tight budget.
We recently purchased a used car from South Texas American Auto for our teenager, and I can't recommend them highly enough. Brian, our salesperson, was fantastic. He was incredibly professional and courteous, and never once pressured us into a sale.
Brian listened to what we were looking for in a safe and reliable car for a newer driver. He showed us several options within our budget and mileage requirements, and took the time to answer our questions thoroughly. He was not pushy, just genuinely helpful.
The entire buying process was smooth and stress-free. Brian explained everything clearly, and there were no hidden expenses. We found the perfect car for our son at a fair price, and he's absolutely thrilled with it.
Thanks to Brian and his team for making this a positive experience from start to finish. We'll definitely be back in the future.
South Texas American Auto, under the exemplary guidance of Brian, provides a superior standard of service marked by professionalism and efficiency. My recent engagement with their establishment was characterized by a seamless experience, from the swift acquisition of my vehicle to the streamlined processing of paperwork. Brian's exceptional expertise ensured a smooth journey throughout, reflecting the commitment of South Texas American Auto to delivering top-notch service. I highly recommend anyone seeking a hassle-free purchasing experience to go check these guys out. Thanks again Brian!
The car buying experience here was phenomenal. The entire experience was completely stress free. My sales rep Brian went above and beyond my expectations to ensure I was comfortable and confident in my vehicle purchase. I highly recommend choosing South Texas American Auto for your next vehicle.
Purchased a 2016 Lamborghini huracan spider from out of state. Brian was a pleasure to work with and was super responsive and professional. The owner Kyle was also very courteous and accommodating. The car came in exactly the condition that was described which was pretty close to perfect. Highly recommend using this dealership and get up with Brian when you do.
I just left this dealership with the car I wanted for my son. Brian made the whole experience great from first meeting until the sale. He made everything easy and he was willing to work with me. Great dealer and great dealership!! I will be back!! Thanks again Brian!
Rudy and Kyle were amazing, real, extremely helpful and knowledgeable dudes. Cadillac SRX I purchased from them yesterday is beyond sweet, especially for the price they made happen for me. I've been talking about and recommending these guys to everyone since I drove off the lot. If you're looking, check them out.
