Worse place to buy used auto parts. They sold me a transmission for $675 that was cracked and a used passenger head light that was very dusty and broken. They blamed me for the transmission being broken
very rude customer service i was inquiring about warranty and your the enemy for asking about warranty very bad customer service and very bad way to service my issue they send me with other codes non related to my issue and when i get to my specialist they find other issues not stated by them very bad
payed before picking it up and next when i picked up the part it didnt good in shape i made if its good he yes nothing wrong with it
Took it to my mechanic and he ssaid no its not good
Called them to see if they can exchange it said yes but had to me wait 2 hrs for a part again
And said there are ppl ahead of you
I dont recommend this place !!!! I had my note to exchange my item for another one and they refuse to exchange it, and it was not even the 30 day warranty never coming back
workers here and rude and seem to be unhappy with their life. i forgot my receipt and when checking out the person helping me told me to go to another counter to get my receipt “and see if you can actually take of it this time” save yourself money and time.
How is this business even still operating, how can the owner live with himself know how they scam people. My father took his car to get his engine fixed, they failed to cover the engine from the bottom and left some bolts out. They promised to fix it only to ignore the issue and not fix it. My father paid over 2400 for a job they did not complete. The owner of this place and its staff is horrible. Taking advantage of people. I am filing a legal civil suit. I spoke to Cesar who kept giving me the runaround blaming it all on the owner. The owner is white man who has no consideration of others. We will see you in court. We are filing a Complaint to the small business bureau.
Awesome employees! Great help! Ishmael was very attentive to my cousin, who was helping me out finding what I needed, and with me, when picking up my parts. I'm the one who DROVE OVER a DEAD dog. It sure messed up my car :(
THANKS FOR THE GREAT SERVICE!
Purchased not only a replacement motor months ago that has been great to me but also a replacement alternator recently great prices. Jerry is awesome and always very helpful
They made us wait for a good 30 to 40 mins just to tell us the part was not available!!! FYI I called 3 times to ask them about the part the same day and they affirmed it was available...
They sold me a "low miles engine" lasted only two weeks is still under warranty and they don't want to honor the warranty. They are making other excuses why engine went bad again. Had to file a police report so I can take them to civil court and policeman informed me they get a lot of calls to this place. Wish I would've known this before.
Called got put on hold then transfer another guy answered sound like he was drunk or asleep and he hangs up after i tell him what i was looking for. Esta pior que el dps department
Don’t do any business here. They are rip offs. They sold my son in law a worthless engine and installed it. The car overheated immediately and they don’t honor their warranty. They are a bunch of crooks. Don’t do any business with Junior. They tell you that it has a warranty but then they back out. Over $2,000 down the drain.
I but a 2010 ford mustang engine 4.6L for 1300 dlls with a crack piston and now I'm waiting a week for a refund!!! Please save you self a headache and don't go there. My first time to this place and my last for sure. Seller told me that if I was looking for a perfect engine to buy it New, the engine they sold supposedly had 50k miles but looks like a 150k miles or more to me. Read the warranty policy carefully because they don't explain nothing. They take long because there plan is to find another engine and make the sale again, they don't give you your money back at all!!
Great service. Picked up the engine I needed for a good price. They loaded it and it came with a warranty. Hopefully it works well.
Update: I had the engine installed, and it ran. I drove it afew miles and everything seemed okay. Took it out to go from Weslaco to Mercedes and it dies while still in Weslaco. I took it back to the mechanics and they said there was water in the oil. I called Discount and they said I had to tow the vehicle there so they could see it. I had it towed. Discount said my truck caused the engine to over heat and fail. There is nothing wrong with my trucks radiator or oil cooler.
Bottom line, they refused to give any refund, so I'm out $1,000 for the engine plus $80 tow fee. This doesn't even included my mechanic's charges.
Might be a good place if everything works, but if you have any trouble with what you buy, your screwed.
I purchased a rack and pinion yesterday which I payed $800, after I checked all the wires before I went to return it they told me I had to talk to the owner which he was extremely negative and very rude, the rack had some wires spliced which I had no wires spliced because I had inspected before I went to the junk yard, then the owner tried saying that I had moved the tie rods which he was making up why would I move the tie rods if the rack did not work, I took it to the dealership they told me the rack wasn't compatible with my truck I tried explaining this to the owner but he didn't honor what the dealership said. So now I have a rack that doesn't work with my truck and I had one worker that I'm pretty sure he spliced the wires so they wouldn't refund my money back I WOULD NOT RECOMMEN THIS PLACE TO NOBODY!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Never shopped there but just by the attitudes over the phone I never will shop here. Passed to 4 different guys and they were all blunt and rude when I was trying to prove a uses part.
Good customer service and courteous
Call and went to many different places and no one had a part I need for 2013 caravan dodge only dealership had for 180.00
And I got here for 48.71 awesome. :)
I purchased a computer for my car from this place and got it installed and but did NOT WORK. I had several electrical mechanics try and program even one that works with all GM programing cars. But it would not retrieve the VIN # of my car.They told me no refunds or exchange. Basically they sold me a broken part. I asked them if i can exchange it for another part i need, he said no. I then asked do i throw it away since it doesnt work, he said no to try and sell it on ebay. I payed $87 for a broken part they want me to sell on ebay to trick them like i got tricked at buying a broken part.
Just gave these guys a call and gave me an amazing price . I was originally gonna pay 120 for a rim with another auto parts store so I called these guys and they just made my day . Great customer service !!! I will definitely be returning to these guys if something ever comes up
Sitting in the lobby right now as they pull my parts for me. I have been here many times, and no matter what vehicle I am getting parts for, they always have them. Jerry at the front counter is a cool cat, and always takes good care of me. Great prices, good parts, highly recommended. As I am typing this, Jerry just asked me about the last car I was here for, if I still had it, which has to have been 8 or 9 months ago. After seeing hundreds of customers a day, he still remembers things like that. Jerry for President.
Where should I start....at first it had great customer service. I called them up and they had a great price on an engine that I needed. From all the places I called, Discount Auto Used Parts had one of the lowest prices. When they told me the mileage on the engine, I drove out there to put a deposit on it and went back the next day to pay the rest and pick it up. They didn't tell me that it was $100 more with out returning an engine core. I was shocked to hear that, especially since I had been communicating with these guys back and forth. Luckily I had the extra $100 to spare. I thought to myself ill just bring the core back and get $100 back. I removed the engine from the car and took it back to them 7 days later. I didn't put the oil cover back on it cause we had to remove it to turn the engine to remove the bolts that were on the fly wheel. Long story short when I took the "Core" Back they tried to give me an excuse of why I couldn't return it. He said that he had told me that the core needed to be exactly the way he gave me the other engine. I told him that he never said that - as a matter of fact they blindsided with the extra charge at the last minute. Even though the employee acknowledged that he failed to mention anything about the core they still refused to return my deposit until they saw that I was not going to let them rob me of my $100. Now I understand why their prices are low - they make up for it in hidden fees and underhanded moves to trick people into losing their deposits.
Thank you, Mr. Jerry! Discount Auto Used Parts has excellent customer service. Employees are very respectful and attentive to customers. Even though your a woman, cashiers do not try to take advantage of women not being knowledgeable about auto parts. Location is easy to find, great prices, fast service, clean and organized. They also recommended me to a window repair man that is also excellent (Andrades). I would definitely recommend your business to anyone.
This is the 3rd time here at discount auto parts let me tell you this company is terrific.. they were very helpful..... and excellent a grade product... I have never had a bad experience with this junk yard.... excellent jobs guys...
So far so good. I will update this once I get the car back Customer service was on point (called before 10am). The price for the engine was a little high for 86K miles but they threw in the tow for free and even called me back! They did ask for a deposit which I understand and will be at my apartment in edinburg by 11:00am so we shall see.
They arrived on time and had the car ready the next day. There was a miscommunication as far as the quote goes and I ended up paying $50 extra which I wasn't too happy about. Upon receiving the car it looked fine however once on the road we came to learn that a lugnut had penetrated the tire. Immediately we returned the car however they have nothing to patch a tire nor offered to replace the tire. The "best" that they could do was to have us DRIVE with a lugnut poking out of the car to a place that could patch it and reimbursement the patch. This place is out there and it took a bit to find a place and not worth the $5 to return...Would have been more in gas. A day went by fine. The next the battery light came on so I checked it (it's fine),charged it and no more light. The next day the light is back on. 2days following the check engine light comes on. We have to bring it back and hope for the best and no more lug nuts. I will update after we take it in to get looked at and fixed. Keeping it at 4 stars and probably too generous for doing so.
Tried to send email for a power steering pump for a 1996 Toyota Tacoma, 4 cylinder, 2-wheel drive and it kept asking for a code which I had no idea of. tried to find out about code, but no explanation of how to get code. very disappointed.
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