Josh came by to pick up my mom’s car. He was very friendly, efficient and careful while loading my mother’s car onto the flatbed. I highly recommend him to those who need a vehicle towed. Thank you for your service!
Eric was wonderful. Great communication on arrival time and felt safe riding in the cab to the destination. 10/10 stars and we will be using 121 Towing from now on. Thanks Eric!
Jace with 121 did great job he was vary patient with our situation he was on time and punctual and slow and steady with any of these situations that require required for exercise. He is a great job.
Jace n Jana took care of my truck when I was unable to get it started when I was in loading dock I Tempe tx n Jace was real professional thumbs up for Absolute Towing.
121 Towing and Trevor Egbert were awesome. I was out of town and they picked up a stranded vehicle for my wife and daughter and dropped it off at the shop. Very prompt and polite at a very reasonable price. If you are in need of towing services look no further you will not be disappointed!
We were stuck in the outskirts of Troy at 1 AM while it was 30 degrees outside. The lady that picked up the phone, Jan, was very kind and helpful, sending us the help we needed. And when the man, Efren, came to pick up our car, he got it done carefully and quickly.
An hour trip to our destination with great customer service. These guys are amazing! Thanks so much!
Trevor & Jace did an outstanding job with our vehicle. They were very professional and efficient. The process was handled smoothly and safely. They were very courteous, kept us informed throughout the process, and took great care of our vehicle. Highly recommend 121 Towing for anyone needing reliable and professional recovery or towing service.
121 Towing turned a bad situation into a great experience. Quick response, friendly service, very knowledgeable, and total professionalism. I’m really grateful and wouldn’t hesitate to call them again
121 Towing is AMAZING!! If you need a tire changed our a tow 121 is the Goat when it comes to road side service! Very professional staff. Big shout out to Jace for getting me back on the road
Jace came by to pick up my Civic. Did a really great job, no damage on my vehicle. My car is about 3 inches off the ground on the front end, but he managed to get it safetly on the flatrack - no issues.
Before he got to my location, he gave me a call and told me his ETA, which was really calming.
Highly recommend Jace was more than helpful great customer service . Ended up not needing a toe because I got my car started and instead of being upset he was just happy I was able to get back on the road . Have used 121 towing in the past as well they are my go to thanks again !!
Extremely unprofessional. We gave the hour notice like posted was originally told a few hours which was completely fine. Called to get a follow up since I was at this point told 3 different things the owner decided to become extremely disrespectful and hatful. Proceeded to cuss at me on the phone, I even explained this was my first conversation with him and he was being hatful. We proceeded to come get the vehicle to only be met with more bad mouth and matter of a fact attitude. 10/10 don’t recommend. I’d rather push my car back home the to deal with the level of unprofessional this company showed. I work within this line of work and i have never came across such a hateful vile company. Will never be recommend this establishment. If you can have someone pull your vehicle you may as well other wise get ready to spend almost $1k for ONE NIGHT.
When my truck was broke down in the safety of my driveway and I needed it moved less than twenty miles, I was told very rudely to move it onto a busy road cause your driver couldn't bother to pull it. Even after I told them it was a driveshaft and I didn't feel comfortable sitting in the road for it. I used your service cause it was cheap and the fastest but after hearing you don't care that your tow drivers fly down the highway endangering people I won't use or recommend y'all again.
I’m so impressed with the professionalism as well as quick service I received tonight! I’m so thankful for this company and how fast they were able to get my son and I off of the side of the highway!
Efrén Vazquez was so much help when my truck had to be moved, he treated my vehicle like it was his own and handled everything with so much care and attention to detail, anyone else would have damaged my truck more than it already was but he cared enough to pay attention to things others wouldn't have as to prevent further damage.
First off I want to say that my wife and I have had AAA for 10 years and this is the first time we’ve used them. AAA left us on the side of the road on a 3 lane highway headed from Belton to Killeen for almost 3 hours with no sign of someone coming to pick my son and I up due to a flat tire. I had no spare at the time. I started calling around to local towing companies and reached 121 Towing due to their good reviews. I spoke with Jana. First off I want to say that she was AMAZING. She tried her best to help me and my son. The company did not have a tow truck available at the time that could seat 2 passengers so we could ride with the tow truck to the dealership to get the tire replaced. Even though that was the case, Jana literally called every reputable company around our area to help us get towed and off the road. Even though that would mean we would be using someone else. She Genuinely cared about us and wanted to make sure we were ok. We did find a towing company that got us off the road, but I would not hesitate to call 121 towing anytime we need help if this were ever to occur again. We really appreciate you! Thank you Jana!
I had a wonderful experience with this company! I received more than just great customer service! The driver Granger/Jack was informational and very helpful. The customer representative, was very helpful as well and friendly and polite and found me with no problem! I would recommend this company if you want great customer service. Thanks again you all!! I was lost then I was found. A little humor! No really, thank you all for your help!!!
Nobody want to use a tow truck. But when you NEED one, call 121 towing. Efren was there to pick up my car in less than 15 minutes from the time I called for a tow truck. He had my car loaded and on the way to a mechanic just as fast. I highly recommend 121 Towing for all your towing needs. They can remove at least one obstacle from an otherwise crap day.
I called 121 towing today. They showed up in the time frame they said. Granger was the operator that came to pick me up.It was a little bit of challenge access to hook up under the car. He jumped out hooked it up loaded it up pretty quick. Impressive. I had to ride with him as well. 30 minute travel time. We had a great conversation during the drive. Thank you
These people were so kind and great today. They helped me change my tire and were so fast to arrive. They were really nice, I was nervous to be a woman alone and broken down. I will definitely call them again. They also arrived in 15 minutes or so.
We had a vehicle towed from our house to a mechanic shop in Killeen yesterday through our insurance. They chose 121 Towing. I was home when the driver came. He confirmed where he was supposed to take it, hooked up & left at 12:49 pm. Almost 5 hours later it was discovered he just dropped the truck off & left the keys in it without saying a word to the mechanic shop! That is unacceptable!
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