What clients say about EastsideTowing and Recovery in Palestine (TX)
The lady was nice, my son's car got towed, for him racing supposedly, hes innocent til proven guilty, but the lady was helpful, it felt a bit pricey but it depends on the charge the lasy said ... so anyways we was able to get it out in a timely manor, but still paid a good bit for less then over night. But I hope that this dont happen again.... thanks for taken care of his car keeping it safe....
Wish I didn’t have to give a single star! We live out of state but she was back in her home town visiting for summer break for college. Unfortunately she had an accident last night and the state trooper called this tow company. My daughter first asked for the car just to be towed to her friends house where she’s staying while visiting. The tow truck driver asked her who her insurance company is and after being told this information she proceeds to tell my daughter that insurance will want it towed to the tow yard and not a house. (I as an adult and working in the insurance world know this was so the yard could make more money by storing the care), my daughter not knowing better said okay. Super nice during the tow of the car. As they were fixing to leave she had to ask for a business card so she would have the information needed to relay to insurance.
Today, she shows up to the yard to get her debit card out the car and was RUDLEY told she wouldn’t be able to since she wasn’t the registered owner. My daughter explains we are from out of state, her parents aren’t there, and she is a listed party on the insurance. The RUDE lady responds “well I need to see your insurance card”…. No problem! My daughter grabs her digital copy in her phone and shows the worker. This wasn’t sufficient as she said Texas doesn’t accept digital copies. It’s the law. My daughter explained in our state it’s acceptable to show coverage that way, and the state trooper was fine with this being presented to him at the accident. The lady proceeds to tell my daughter she’s lying, and then says she also has to make an appointment to see the car. She can’t just show up. Then a person from the back office yells “ I TOLD HER THIS LAST NIGHT” … it’s definite not remembered if she did really say this at the accident scene but I wouldn’t expect my daughter to remember since it was a traumatic night.
At this point my daughter is upset and says she will go get the insurance card printed off her phone and bring it back and make an appointment. She calls us to explain so my husband calls and try’s to see what all they needed to ensure an appointment could be made and our daughter wouldn’t have any issues getting the rest of her belongings. The lady was rude to him over the phone as well. Not really sure how these people stay on business. Definitely not because of their customer service. Talking to the lady in the office is like speaking to a child who throws tantrums. Judging by reviews it’s not just us who feel this way.
My daughter did finally get her belongings. Insurance confirmed in the future she could have the car towed wherever and it wouldn’t be extra cost for them to send an adjuster to a home and get the car moved to a shop if needed.
BEWARE BEFORE USING THIS PLACE. THEY ARE UNPROFESSIONAL, RUDE, AND LACK INTELLIGENCE. The tow company being in with a thrift store explains a lot.
And if the lady who works on the office is reading this: I sure hope you have the day you deserve. It must be so miserable to be such a mean person.
Gloria who I spoke with to see about picking my vehicle up was extremely rude. I am in the customer service industry for my job and if I spoke to customers the way she spoke to me I wouldn't have a job or business to run.
I drive a heavy duty out of Houston went on tues to pick up a wrecked Mack tractor and a damaged tanker trailer I could not have asked for any nicer folks I have been in this field a long time and this is the best storage lot I have ever done a transaction with I believe if every lot was operated like EAST SIDE tdlr wouldn't have any inforcement to do THANK YOU for making my day a lot easier I hope I have to do business with you all in the future
1470 US-84, Palestine, TXTowing service
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