Tri City Auto Parts, Inc JunkYard in Johnson City (TN)

Bought a power steering pump, was told it would work but it didn't. That wasn't the problem since I could return it. The problem was I went to take it back. The older gentleman was on the phone with a customer when I went in after he got off the phone he then took two more calls after I had already been standing there. He then tried to help me but said he could not refund my money back on my card because there system does not allow it, I knew that was a lie because they have done it before just 3 weeks ago for another part I had brought that didn't work. So then he said he would write a check and I told him I would prefer cash if he couldn't do a refund on card. He then said well I don't even have cash to pay you back...and told me to wait for awhile because one of his employees was on lunch and he knew more about the situation. What a joke of a business. What business doesn't have cash for refund? The part was only $80??? Also I hate being lied too. If you for whatever reason have to bring whatever you bought back.... DONT GO HERE.

Drove 2 hours for a rim they assured me they had. When I got there it was a totally different rim than what was pictured. I didn’t even get a I’m sorry from anyone. The lady at the front desk was very rude and unprofessional.

Great staff always have what we need

These guys always have the best deals on remanufactured or used parts I have ever found! I have told many people about them and I've never heard anything bad come back from something anyone's boss from so you definitely get five stars from me guys and I appreciate the patience and customer service.

They try their best to make sure you get what you need and usually have it if they don't they can point you in the right direction to get what you need and are very friendly professional and awesome at their job.

Called because I was referred to there about a car window was rudely interrupted in the middle of explaining everything and what I needed then he wanted to set there and argue like a child throughout the remainder of the call when he asked me to hold for him to answer the other phone I politely said ok then when he came back to our call he apologized and when I said your fine he said I know I am when I asked him what he meant by that he wanted to start arguing and I told him I didn't call to argue he finally shut up....very disrespectful and rude can't b good for buisness.

Felt like they didn't want to do business. Saw what I wanted on a car right in front of the office, just inside the fence. First the older gentleman completely ignored me while his younger partner was on the phone. Then when he was finished with his call he waited on me only to have to ask the older man if it was OK if he sold me a set of 4 wheel rims off the vehicle in question. The older man said yes, but they would cost $500.00. ( I could buy a set of 4 new rims for less than $400.00 ). So I then asked if I could purchase a driver's side sun visor from that car, ( one of 2 identical cars almost side by side, both of which had the visor I needed ), but I was told no, the older gentleman was going to want to "fix up" this car and didn't want to part with either sun visor. Are you in the business of selling used parts or hanging on to all of them to fix up something for yourself. Good luck staying in business. I definitely won't waste my time going back. Very bad experience. Would give 0 stars if I could. 👎☹️

The owner told me "if you were a man, you would be leaving on a stretcher" called the cops all because I questioned his shipping costs when returning a part. He charged me to ship to the business (when I was returning the part it was already at the shop, taken home and returned per his employee conversation on phone with my man) and to send it back! Very chovenistic towards women. Basically a rude person from the get go. I was first in line and the only person in line. He waited on all the men that came in after me! Very rude will never be back!

Great to work with. Got a motor and am going back for another. We will see how they run. Easy and they worked with me.

We've been coming here for years! They are affordable & have just about any part you need for your vehicle. Im so thankful for them. They are always friendly& helpful 😍.

These people are frauds!! They sold me a rusted headlight for $40 (I ordered brand new for $16.99 at advanced) that doesn't even work when I brought it back for refund the owner Gerald threw it outside in a childish fit & broke the facing in pieces with ZERO refund! Every experience my family has had here has been the sloppiest mess...the owner is worse than the lady neither know anything about customer service..an altogether embarrassment to all the good Junkyard guys around here..absolutely pathetic! DONT EVEN WASTE UR TIME! Plenty of good junkyard out here!

Best place to buy parts with a guarantee that it’ll work. Took my vehicle to allied transmission, worst mistake, and they messed up my vehicle. The owner is working to help me get it fixed and is really good with his customers. He’s willing to do just about anything to keep his customers happy.

Convenient location - it's super easy to find! Neal is great! He's really friendly & accommodating with service plus he explains everything to make sure you're comfortable.

DO NOT TRUST THESE PEOPLE. these people are crooks. they act like children. they will sell you junk and then act like its your fault when you bring it back. they are very disrespectful and rude. i bought a head light here for 38.00 that didnt work at all. i went to advanced auto and purchased the same headlight brand new for 16.00. when i went to bring them there garbage back they didnt want to give me my money back even though i gave them the receipt for their junk and showed them the receipt from advanced. i guess they are that hard up for cash that letting go 38.00 which is rightfully mine might set them back. DO NOT TRUST THESE PEOPLE.

Very friendly. I couldn’t locate a specific part, called them and they had it in stock. Told me they’d call when it was ready. Sure enough, I got the call that it was waiting at the counter for me. Thanks again!

I went here last year for a Ford F-150 starter. It was a good price. And worked great. I got a different vehicle now and will be calling monday to see about a part. Im sure they'll have it. Great place to but used auto parts.

As far as salvage yards go, this is one of the best around. People need to keep in mind you are buying used parts. They are super nice people and their prices are fair, as is their warranty and return policies.

Found the part I needed at a good price they were friendly and done a great job

Great service and knowledge staff who are willing to make you leave with what you need. Have Toyota parts which are hard to find most times. I will definitely use them again.

Cheap prices. Quick service. Would recommend anyone

Well I bought a door they said it was perfect condition but when I put the door on I was able to see it was bent..they also told me 250 dollar's but when I got there it was 327.75 that's pretty low and a crappy way to run a business.

Great guys, decent pricing, no complaints. It is a Junk Yard, so don't expect Tiffany's on Park Ave.

They had what I needed and a good price

Great Place to Buy Used Parts! Great Prices! Great Employees!

Always there to help u out at a reasonable price.Friendly people.

I went to 3 places to find the part I needed.even called ahead to make sure one of the other places had what I needed. T.a.p. had what I needed at the right price. They were very courtesy and professional.

They were very helpful with the part I bought and finding another part I needed