I had an awful experience. I went in just wanting a rim, and I was told I had to give them my spare rim and still pay a core charge. I won’t be coming back.
Customer service is 100% professional and nice. They try to get you back on the road. If they don't have your part they try to help you find someone who does.
Today is July 29 2025 I got a 03 grand marquis gs n my lights was not working but I bought a Lcm for $137 dollars n now all my car lights is working thanks so much for the help
I purchased an engine from them. Dennis is very friendly and polite My mechanic did not pick up the engine for two weeks after I purchased it. They could have sold the engine and replaced it with another. However, they did not. They secured the engine that I purchased until my mechanic picked up. Great customer service
Awesome place to get Ford parts, I got most everything I went looking for and James went out of his way to make sure we exhausted all my options and was very helpful and friendly, he was able to help me find some trim pieces that I couldn't find anywhere else
We have been dealing with Warford Auto parts for years and they are always courteous. They will go out of their way to make sure you get the right part.
The service is as expected when you get a part that is being taken off when you arrive or call ahead, but they were nice, and the price was fair.I would most likely to return if I have any problems with my Ford truck.
Al was very helpful and had everything I needed I truly appreciate it because I was on the road and had some issues I have been searching for a bumper for a year and I finally found it here at a reasonable price this is my go-to for all of my Ford Auto Parts that I can buy used LOL
Very helpful and fast service. The people there were pleasant and very knowledgeable. I would recommend anyone looking for Ford parts to get them from Warford Auto Parts.
I was very surprised by how extremely respectable I was treated. They treated everyone who came in while I was there the same. When they did not have parts they looked at other places for the customer. I was taken out on the yard to inspect the part before purchasing. They part was brought to the parking lot and loaded for me. They went and got a old tire to sit the part on to protect it. I have been in many a old junkyard and a good many salvage yards across the country in my nearly 60 years and can honestly say that it was the very best I ever have had and understand why the people who I met while there where so personable. Baised on what I saw and my personal experience I will do something I never have and say they on that day were a 10 out of 10.
I was just there to drop off parts, and pick up battery cores. Heavyset blonde lady was a little off putting with her attitude, but understandable with her workload. I don't live near there, so I get my parts closer, never bought from them, but I recommend the reviews.
They are a great place to find ford parts. Only negative is the white guy Kevin Dillard. He is clearly a racist. He tells you bad information if you're black but if you ask anyone else there they are very helpful. If they got rid of him I know lots of people who'd choose them over other salvage yards. Dump Kevin!!!
I called and was given prices of parts (Fusion - Door RS $175, Door rear RS $100, front fender RS $100); however, Chuck tried to take advantage of me. He stated the door was $450 for the front and another outrageous price for the rear door. I am not a fool, so I took my business somewhere else.
Ordered a gas tank for my Suburban over the phone. Since you can’t ship a used gas tank, I made arrangements to have friends pick it up that were moving to the area. Would definitely do business with Warfords again! Honest to the core and a great company to do business with. Thank you for the great service!
great service from the guy Kevin working the counter. he went above and beyond to help me get what I needed. be sure to find him when it comes to your Ford Lincoln and Mercury parts. You won't be disappointed
While I have used them several times, the most recent was highly irritating. I was sold an engine and, after installing it with new gaskets and other components, found it was leaking about 15% compression into coolant jackets. No problem, they gave me another. Slightly wiser, this time I ran a cylinder leakdown test BEFORE installation, finding 80% leakage through rings and valves. Third time's the charm, right? Third one wouldn't even turn 360°! Can they give me a hand on buying new head gaskets, bolts, and another set of intake gaskets? No. No they will not. I can forfeit 200$+ for what I have already put in the engine, or pay full price for one that I have to rebuild. Thanks Warford. Oh, he told me he would help me out on the next one or two I buy from him. Lmao. Right.
Sold me a bad Engine and they don't want to accept the fact that the motor is no good
Sounds good but engine will run hot after about 10 min of running and it won't keep coolant in the reservoir
This is not the first time they stiffed me either
This place is a joke I called to verify they had a fender that was listed on there website for my truck.The person on the phone yes they do so I print off information about said car the part was on and head out. So I drive 45 minutes to there location for the lazy snot behind the counter to say OH we don't update the website the car you are talking about was put on the site 3 years ago.I know this was flat out bull caused by the fact he didn't want to have to get off his butt to go look and see if they had a fender in the color I needed.As I left I hear him mumble we sell parts the color is your problem.Keep in mind I never called bs on his it has been on the website three years or called him on the fact that someone over the phone said it was there.I was courteous the whole time I can't stand places where you try to be the friendly honest person and get shat on by no give a fart jerk.I will posting this comment to ALL the online review sites this place is a joke.
I've been going to Clay's for a while and they have everything you need from engines to the smallest miniscule thing. I've never had any bad experiences with them and the customer service is TOP NOTCH... I purchased an 5.4 motor and was kind of discouraged because of the rust on it but I still installed it and its been 5 months and there hasn't been any problems...
I had a good experience. I needed a rear end for my Ford, called them up, talked to Brad, and they had a 70K mile replacement end for me for $500. They took it out the way they said they would and gave it to me with a 45 day warranty. They were responsive on the phone and knew what they were talking about. Only wish they were more centrally located.
Dont buy a used engine from these folks unless you want to install it twice. I've bought used engines from these people twice, both times the 1st engine was bad. The 1st time they gave me another engine, and $100 off the 2nd one. The 2nd time I didnt get it installed till after the 30 day warranty was up and they said I was out of luck.
Just buy parts......not engines. my advise.
Dennis Clay Jr. is the reason I continue to bring my business to Clay's. His customer service is impeccable. His knowledge of the industry and problem-solving skills are unmatched. When I have a problem with my Ford, Dennis has a solution, even before he knows I have a problem. He and his father have built a top-notch business over the years, and if you need anything for your Ford, Lincoln or Mercury, I highly recommend you go see these guys, you won't be disappointed!
I was always skeptical about buying parts from a salvage yard but after talking to them on the phone for a few minutes I decided to give it a go after asking them how many miles the part had on it and they assured me that all of the vehicles they buy have under 100,000 miles.
I went in to pick up an axle and differential for my Ford F150 and was amazed at all of the parts that were all in great shape that they had stocked on the shelves. You can get anything here everything from engines and doors to gas caps and light bulbs. Anything you need from a ford lincoln mercury and they probably have it.
The guy at the desk told me it would be just a few minutes because they were trying to find the best one they had. Then they found one and ended up taking it back and getting a different one because they didn't like that one. So it was very reassuring that they give you the best part available if possible.
The other thing is price. The prices were great. I priced the same part at 4 or 5 different salvage yards and they had the best prices by far. Not to mention all of the other salvage yards were not only charging more, but they also had anywhere from 50,000 to over 100,000 more miles than the one I got from Clays Warford.
Also the service was great. Everyone in there was on top of their game. Getting me the part I needed quickly, had another guy asking if I'd been helped. Friendly service. Even the guys back in the salvage yard were crackin jokes with me.
Now back to the part, I bolted up the axle and diff to my truck with no problem. Everything was in great shape. Even better shape than my original. It even removed some slop from my driveshaft that was there long before the gears blew up in my old one. Also the brake shoes were almost brand new.
I'll definitely do business with them in the future.
Prices are just way too high. The business model is have parts that no one else have and then stick it to the unfortunate sucker who has nowhere else to go. I asked about a screw-on antenna for 01 focus that I knew I could buy a universal whole antenna for maybe $12-15 warford price for used $25. I just laughed in his face b/c it's just this kind of "I'm gonna get mine" mentality that hurts customers and profits businesses with truly high profit margins already and while they're getting paid your getting taken. When I tell someone to go here for parts b/c they can't find them I tell them to brace themselves and take any blood pressure medications prior to asking for the price.
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