UNPROFESSIONAL, INCOMPETENT, AND DOES NOT CARE ABOUT CUSTOMER SATISFACTION — BEWARE.
I contacted this company to pick up my Lexus from a tow yard. I provided the make, model, and condition of the vehicle. They only asked very basic questions and still proceeded to severely lowball me with an offer under $500, which is already insulting. But the worst part was their complete lack of professionalism and follow-through.
This was on Wednesday the 7th. I was told they provide pickup service and that all I needed to do was notify the tow company and schedule a time. We agreed they would contact me between 1:30–2:30 PM the next day so I could meet them. Instead, they called once at 9:00 AM, outside of the agreed time window, did not leave a voicemail, and then claimed they “couldn’t pick up the car” because I didn’t answer.
That excuse is unacceptable. I clearly provided a specific timeframe. Even worse, the vehicle could have still been picked up directly from the tow yard, but due to their failure to follow instructions and communicate, my car was not retrieved, and I was forced to pay an additional day of storage and towing fees because of their negligence.
I spoke with the manager, and the same lack of coordination and accountability continued. It is obvious this company does not communicate internally, and the customer is the one who suffers for it.
When I attempted to reschedule for the next day, I was told there were no drivers available until the following week — completely unacceptable for a company that advertises pickup services. No effort was made to accommodate me, despite the fact that their mistake had already cost me extra money.
To top it off, the staff was rude, dismissive, and difficult to communicate with due to language barriers and poor customer service skills.
This company is careless, disorganized, and clearly does not value its customers. If you offer a service, you should be prepared to actually perform it and take responsibility when you fail. I would not recommend this place to anyone. Save yourself the frustration, wasted time, and extra expenses. This is a TRASH operation with zero accountability.
Please understand that this company is betting against you in hopes you lose your receipt so they can’t honor your warranty or exchange or refund. I lost my receipt but had a picture of it on my phone as precautionary method and they still wouldn’t honor the bad transmission I purchased. Told me they need the physical receipt even though they were 100% it was there’s . That’s 400$ down the drain. And also the $700 it cost me to put it in.
I tried to get 4 rocker arms and they tried to charge me for 4 cam shafts. That woman ain't know nothing about cars. I will never go back to those scam artist.
The Worst junkyard in the Memphis
They liar they charge you extra for fees and warranty without asking the customer and I don’t recommend no one to come down here.
We were there on Monday, 6/23/25. To get parts for my car. It would've been nice if you had a place to sit inside while I wanted for my boyfriend and his brother to get the parts we needed. Also, an inside bathroom with handicap use. We had been to 2 other places that day that had both.
I asked the security gentleman, and a lady that worked there said they both wished they did.
Im only giving 1 star bc it makes you give at least 1.
I came to your lot this morning to get a rear axle assembly for my truck. Yall are the only ones in the memphis area that have one. I spoke with the manager on duty and she told me to use the engine hoist to lift the rear of the truck so that we could remove it. When my husband went to get the hoist they told him "I don't know what to tell you, we can't help you. You can't use the hoist"
How is someone supposed to get the rear end from under a truck if it's sitting on the rear end?
If you need used parts cheap and don’t mind getting your hands dirty to save a buck, this is the place for you. Good quality parts cheap. They have a staff that is always willing to go extra to help you find right parts at right price. Have different sections for each make of vehicle and the sections are clearly marked
My husband went to get a fuse box and was told a COMPLETELY different price than what is posted on their own website (see picture - $29.47) They tried to charge him $120. Are the workers pocketing the difference?
Not the cheapest yard in Memphis, but there's actually some good parts left so it is what it is. Picked up a hood for $80 and a bumper cover for $60. Prices seemed fair.
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Lqk Auto Parts
966 W Mitchell Rd, Memphis, TN 38109
Car repair and maintenance service
DEWAYNE BATEMAN
499 points
19 minutes ago
Disappointed BigTime ....
$3 to get in, and the new prices are ridiculous, you might as well buy it new with these add on prices when you get to the counter - register .... My bill was extremely high, like $235 for a hood, hood bracket support tier, two hood shocks and two bumper brackets so I decided to leave the brackets and hood shocks off of my bill ... My bill was still $133 for a hood and a hood support tier, the items are below in the photo .... And pulled my own parts off of the car ... Never again, I won't be back here no more
I have always been very satisfied going here but I returned last week and inquired about their prices for a used steel wheel and tire and was totally disappointed. They have more than doubled the prices they charged last year,I never entered the yard.
I went to retrieve a stolen vehicle sold to them by the next day when I came to pick up vehicle it was destroyed by them and dropped outside there business on the ground worst experience in finding something stolen and having it returned
Unfortunately this company as no direct way to contact their locations (phone or email). I live 4hrs away from this location thats website is not up to date currently and cant verify they have a vehicle in inventory. I understand they are first come first serve on parts but to not be able to know if a vehicle is in inventory or not seems unreasonable when they have on phone support ONLY for selling your car.
Do you like paying double or triple for things, mud, and frosty customer service? If you find a part that isn't on their inventory, they will just try to charge you for some other random thing. A few plastic speaker covers were going to be $109, never mind the same parts are $3 each anywhere else. I regret going here.
Clear, nice people, sunday on a labor day weekend, I was one of the last customers out, end of day and still showing every courtesy. Yes they were open and the web site was close to accurate, with pics and location of the vehicles.
The ladies at the window weren't too friendly. They seemed to hate their jobs. The security officer was really nice. The guy who towed my vehicle is was nice and speedy. And the guy who took care of my paperwork was cool. They did pau me what was quoted to me over the phone.
This is a place I hate to go to but I'm there multiple times a week.
If they got what you looking for go. Be careful they stack that cars horribly (if you even need to peek your head under to look sure up the frame with some wheels) and charge a crazy warranty free if you forget to tell them you don't want it. Most of the staff is cool, it's one of those is what it is places. A management change happened and they now have to track on free for everything they can
They don’t refund and charged me way to much for a part that didn’t work that I took back 2times now I have to junk my car because life is just so frustrating and to hard right now I’ll take the city bus from now on it’s just sad when you need things the most for a good reasonable price and they are happy to charge you but it’s sad you can’t get a refund for buying something that doesn’t work
Great place to find parts..!
I had been to 3 other auto salvage yards looking for a part for my 1986 car.
I saw at LKQ's online inventory that they had a similar car and went there to search for myself.
The cashier at the entrance greeted me and helped me locate the car on the lot.
I went out there to the location and "behold"... I found it!
LKQ Memphis was very clean, organized and a pleasure to do business with.
I will make this my FIRST place to go next time I need used auto parts at great prices.
THANK YOU to the nice lady that was the cashier also.
I went here to purchase some radiator support bushings and they wanted to charge me $26 for what I had. The prices they charge people are outrageously high. I declined the purchase and got what I need in better shape for way less than what this guy was asking. I won't be going back to this place for anything. You pay your $2 to get in and do the work for what you need then they will try to rip you off before you get back to your car. Unbelievable!
Very good selection of cars to chose from. My biggest issue was the way the employees looked at me. At least try to pretend you've seen a woman working on a car before. Prices are dang good though. Just show more common decency and less gender stereotypes..
Great yard with several parts. Customer service is poor. And the prices are outrageous. Honesty just take a back pack because they don’t deserve your money besides the 2$ admission fee. They tried to charge me 50 bucks for a busted corroded throttle body.
They seem to have a large selection of vehicles and it's fairly well organized. Staff were polite and helpful when in need of information. I give this 1 star today because of poor inventory management.
Why you ask? Well, if you're looking for something in particular and the website says it's in stock.... then you drive all the out there for someone to tell you that it was crushed months ago..... yeah. The check out clerk was nice enough to tell me they rarely take off old vehicles from the website.
And for those of you who think "You should have called first!"... well I did. The guy on the phone told me they were all on the lot. So if you're looking for parts beware! You might be looking forever here.
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