I have never in my life had my car towed untill I moved to my place and these folks pulled my car first claiming it was in handy cap and then goin say it was in two lanes and started laughing when they got on the computer but could never show me. They claimed my property manager had the pictures and my property manager didn’t know what I was talking about. So yea I’m filing a whole lawsuit! I asked over and over to give me my money back yall knew dang on well yall didn’t have no picture of my car and sent it to my property manager and had me looking crazy going in these people establishment!!!!! I’m not letting up till I get my money back so think it’s a joke and game all you want to I got all yall on record playing and laughing like it’s funny and constantly playing with me and I even let yall speak to my property Manager for yall to know yall didn’t send no pictures because it was never a dang on picture ! I’m not letting up at allllll !!! Yall rather be out of a lot of money on a lawsuit then $265!?? Yall took from me for no reason at all got me and my property manager looking crazy. I already warned you so you think I’m playing if you want to I got a good lawyer yall probably aint never been sued but you is now messing with me ima get more then $264 just watch .
Honestly would give them zero stars on customer service they vandalize your car less than 24 hours of keeping it . NOW I HAVE SHIT ON MY WINDOW I CANT REMOVE BECAUSE NOBODY GAVE THIS COMPANY PERMISSION TO VANDALIZE MY VEHICLE BECAUSE THEY CAN then when I mention to them if they can remove it she tells no we cannot ?? So what do I do mam use a blade ? I’m stretching my window
The customer service representative on the phone exhibited a consistently negative attitude, resulting in an abrupt termination of the call. I would not recommend using this establishment in any situation. The company is in dire need of improving its customer service practices.
They were disrespectful to my grand daughter when she tried to explain that her college decal had gotten hot and slid down on the dash, u do not throw peoples bank cards because u got a nasty attitude u are in business to serve not scam and nasty to people. Myra Sanford
Vehicle was wrongfully towed from apartment parking lot. They don’t verify vehicle make/model, nor license plate before towing because my vehicle information is clearly on file and I have a valid parking permit. Towing fee was extremely high. Owner’s son was extremely rude & unprofessional. He threw my debit card in my face & I had to call the police. I don’t care that he hates his job, assaulting someone is never okay! The officer said he responds to multiple calls at this tow place every single day from customers who experienced the same thing I did.
Beware of this company they truly been a nightmare for townhouse village not only have they been illegally towing but they will literally stalk you to find the perfect time to snatch your car they took one of our cars and came back twice just to get my other car which was in the correct parking spot this also private owned they didn’t give a notice and let people aware of nothing the same car they already took we had to pay $125 drop fee last month and that car was also pulled from the correct parking spot they pick and choose
This is my first day in my new apartment at The Willows , I haven’t even lived here 12 hours and my car was gone while I was taking a break from unloading my car into my new apartment . I’m on the third floor and the only available spot was handicapped and it is such an inconvenience already . As soon as I wasn’t aware they came and my vehicle . I cannot provide for my child or go to my job. I lost my job because they took my car .
This company towed my car for no reason i been parking in the same spot for 2 years. They never reported the towing to the apartments and my apartment knows me personally. Ths company just money hungry & will not be around too much longer.
I watched as a resident was unloading items from their car. It seemed like the tow people were watching her because as soon as she finished unloading they came and got her vehicle. She was screaming and crying so I went to check on her. She notified me that her original car was broke down and in the shop and was borrowing someone's car. She thought their car was stolen but I told her the tow people took it. I feel like this company is very stalkerish and money hungry!!! She wasn't there longer than 30mins or so and wasn't blocking any residents and there was AMPLE amount of RESIDENT parking so I highly doubt a resident called for her to be towed. I feel so sorry for her because she said she'd only came home to unload her car before going back to work. She didn't have money for an Uber or Lyft and was on the last strike with her job because she's been having car issues. She ultimately lost her job yesterday because they towed her vehicle and she had no way to get to work. This company says they follow the rules but the main gate is open until 5pm which means anyone can come in and there's only about 15 visitor parking spots for the whole complex. I assume she parked closed to her building so she could unload since there was no visitor spot available. This company should be CLOSED!!! It's a set up!
I came to visit my sister for one night Summer Trace has visitor parking and they towed my car from there and now saying $225 no notice. While Summer Trace said they did, they both are in cahoots with charging people money to keep them in business. AGAIN ITS ONE TO TWO PARKING SPOTS PAINTING WHEN SHE MOVED IN THEY WERE TOLD THAT THOSE WERE VISITOR PARKING. NEVER GAVE A NOTICE IT WAS A CAR IN EVERY “ VISTOR” parking spot because they are limited and it was sign that was tore down recently.
This is the worst company ever. The manager is rude and lacks professionalism. My car was parked in a handicap parking space in front of my townhome. My handicap decal was clearly visible hanging from my rearview mirror. I called the property manager who said my car should not have been towed. I went to pick up my car my tire had holes in it and scratches on my driver's side door. I called the manager and he lied and said I damaged it . He told me to sue him. I have already filed a claim . This place should be closed they are unprofessional and take no accountability for their screwups. I will see them in court .
This place is the worst of the worst they literally ride up and down different apartment complex’s looking for cars to tow. Just Monday my daughter car was towed from the Brentwood where she only lived there 2 weeks ago. Stated they was fixing pavement in the apartments but know-one was properly notified. I will be taking this to further actions because this is past ridiculous. How can the city continue to allow a towing company like this to keep a business. They need to be shut tight closed ASAP
This company wrongfully towed a car and damaged my car in the process. The staff were very unprofessional and unwilling to hear what I had to say. The supervisor hung up in my face numerous times.They will be hearing from my lawyer.
My wife had her car parked in a parking spot in Summer Trace apartments with a valid parking pass and we stay ahead on rent so there was no reason whatsoever to touch said vehicle. We always park with the front facing towards the woods. One day she went outside and her car was gone. Appeared to have been stolen. The keys were inside the house. About 2 hours later it magically reappeared in a different parking spot and backed in (front wheel drive vehicle) you could see in the previous parking spot drag marks where the front end had been dragged. This ruined my wife's feeling of safety and comfort living here. We have always done things by the book and have no reason for our vehicles to be touched. I'm not one to lawyer up, but this seriously has my wife frightened for her safety. Convinced that someone is messing with her and being stalker-like. You should be ashamed. You literally STOLE her vehicle, because there was zero reason for a tow. She's a good person and you truly hurt her. How do you sleep at night knowing that you are literally being terrorists on innocent people that have done nothing wrong. Again, you should be ashamed.
The tow truck driver hit my vehicle head on gave me false information about thier insurance while my vehicle was sitting parked while they were towing someone vehicles. These people are full of cesp . I went to speak to the owner and they talked very nasty and unprofessional to me about this accident. I have proof and I want my money and will get it lying to give me a call to repair my vehicle no call no repair lying on Google as if they are going to give me a call going to have to take to police department
This company is scamming people all over Memphis and practice towing in an illegal and predatory manner. They towed my vehicle from my apartment complex! Talked to property manager, no report. Rent paid, allowed to park in the lot as a tenant. They were fired by the property management for damaging cars, and they came back to remove the new tow companies signage. The city of Memphis needs to be held responsible as well. This company has multiple complaints, Law suits, and is not BBB acredidated. Take to social media, and Memphis make your voice heard. This company needs to be shut down. And PBJ, this post will be monitored for you removing it. As you have done that before.
On March 3, 2025 PB&J stolen my car from the Hamlet apartments. Bobby Deshields states that he placed a tow sticker on the back windshield of my vehicle. This makes it difficult for me to see the notice because my vehicle was backed backwards into a fence. He made a direct threat to me previously that he was gonna take my 2009 Cadillac Cts. This the second time that PB&J has stolen one of my vehicles from same apartments. I have a video of Bobby Deshields attempting to snatch up a car without a notice. He was unaware that I was sitting in my Cadillac at the time that he pulled up to get a vehicle parked next me without any sticker or notice placed on it. He did not know that the vehicle belonged to me as well. Bobby got upset that I was recording and questioning him about the vehicle being stickered. He claims that it's on the back windshield of the vehicle which was backed backwards into the fence. The video clearly shows no signs of a sticker or any residue from a sticker. Bobby Deshields then made the threat after I ran him off from towing anyone of my three vehicles. Bobby Deshields stated " Imma come back and get your Cadillac". He made promise and kept it on March 3, 2025 he did what he said. He stole my 2009 Cadillac Cts. This harassment, stealing, and threats from PB&J has got to stop Uniform Landlord and tenant act states that a 10 day notice is to be given for expired tags, flat tires, broken windshield, inoperable vehicle, and etc. It should be placed in front windshield or driver's window to be visible so that tenant can prevent tow. Otherwise, PB&J it's considered an unlawful tow "STOLEN"
These people are scammers and thieves. Equipment had scratches all over it. Towed our equipment for no valid reason, $1,720 to recover it. They'll purposely hold it too, just to rack up storage fees.
They are deleting reviews off cause mine is gone. Piece of u know what company. Stole my car too from the apartment i was staying. I move away cause of them.
This company is bogus and the house apartments and businesses that use this company is too the over charge for tow and take your vehicles for no reason other then to extort you for it back
They are so bad , white man came and tow my truck out the driveway and not to mention my daughter foot almost got caught up in the line part where it gets tow on , he drove off so fast and ruthless with it , I WILL BE PRESSING CHARGES he knew he seen my daughter right there . Still wanna to take off
PB&J TOWING COMPANY ARE DELETING CUSTOMERS COMPLAINTS AND REVIEWS ! I KNOW BECUSE IVE HAD SEVERAL COMPLAINTS ON HOW THEY BUSTED MY BACK TAIL LIGHT AND NEVER FIXED IT , BUT CAME & TOWED MY CAR AGAIN WITHOUT EVEN FIXING WHAT THEY RUNIED !!
They trying to tow my 2000 expedition with a city parking sticker on it from the city to move it off the street and I did they gave me apartment parking sticker on it this year .so now pb&j trying to tow my truck still and it is up and running I used it to move with it at footepark south city apartments.and he ride around to see can he find cars and trucks to pull cause he don't have nothing else to do leave my property alone it is up under bankruptcy please I am still making payments on it with bankruptcy.389 Nebo st
11/15/2024 I came outside to go to work and seen my car was gone thought it was stolen … called the police just tell me my car was towed by this company for what reason I don’t know . They claim I didn’t have a valid resident sticker for “uptown flats “ apartment which I did . They was trying to charge me $225 just to get the car out but I didn’t pay my leasing manager had to tell them to give me the car back . I don’t work on weekends drove the car today just to see my side mirrors are replaced. I have sensory mirrors which are gone from my Mazda 6….. called them today to confront the situation just to get disrespected so I will be getting the local news involved (SHARON WELLS)
PB&J towing and the manager Pat are unprofessional. They towed my friends car from an apartment complex. Once the fee was paid, my friend proceeds to leave the gate and noticed a LOUD rattling sound. Before exiting the gate he alerted the towing staff who then instructed him to wait for mechanic. We waited for about 20 min (they are open for 1 hour on weekends) he then went back to the desk and was told the mechanic was not here and to come back the following day between 9a-4p. In order to make it before they closed, my friend took off early and was told by Pat the manager, he was not informed about him coming and to bring the car back tomorrow as he had too many cars to service that day. My friend then came back AGAIN and Pat speaking to him thru a gate, told him he would NOT look at the car, because he was told by his driver they did not damage the car. This could have been communicated the very first day instead of having him leave work not 1 but 2 days for this. Also the car was not making this noise prior to be towed. It is obvious something happened when it was towed. This is unacceptable!
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