this is a scam DO NOT CALL says 24 hours but called at 7:50 am on a Tuesday and got some automated thing quoting $80 30 minutes later i called to check the status and was given a $290 price to take my car 11 miles 3 phones calls and an hour later I still had no tow and they tried to quote me & charge me a second time i called Bartlett Towing and they arrived in 20 minutes called to cancel this company and had to have 3 more phone calls and got a $50 cancellation charge now today almost a week later they are trying to charge my card again, which I will of course dispute i was broken down and at the spot for almost 2 hours and never saw a tow truck from anyone but the second tow company i called save yourself
I owe them one legit review for the way the helped me when I locked my keys in the truck while it was STILL going at 1am in a stormy weather!!. it so embarrassing The company name truly lives upto itself!
The Towing Company was very reliable and came fast. They came to me within 25 minutes of me calling them and got my car on their wrecker within 15 minutes
After talking with several towing companies, i think this one is by far the most honest, helpful, and speedy. The woman I spoke to at Trustworthy Towing was super patient with me vs. my own insurance company who always make thing soo confusing. Trustworthy told me it would take 40 minutes to get there, and they showed up right on time. Thanks!
Helped my Moms out when she had a flat tire at her house. I called and told them that she needed help quick to make her appointment, and they was there within 20 minutes like they said. Nobody else would take our call in the morning.
Never had to call a towing service before, but the process was pretty cut and dry through my insurance. Trust-worthy towing took the call, delivered the service quickly, and made sure I had a ride inbound to take me home. No complaints and would use again if I ever got in a pinch."
Just wanted to give a shout out to Trustworthy Towing for helping me out quickly when my car stalled near the entrance of the Overton theatre dropping my oldest off for practice. I was minutes away from getting a fine by the city and they showed up to tow my car. About 20 minutes from call to arrival. Never had a need to use a roadside service company before but was impressed not only by how prompt they were, but also how nice the driver and call dispatch lady was.
I am confused. I began calling the number on this website (401-4025) this morning about 7:30. I called at least four other times later this morning. After the first ring, I was told to punch 1 to be "connected" by a generic type voice. After doing this, I waited through 7 or 8 subsequent rings until I was instructed to leave a message. Not once was the name of this company mentioned. I also never received a return call.
I am certainly accustomed to the voice mail process but it is rare that I run across one that doesn't acknowledge who that I am specifically calling.
UNTRUSTWORTHY TOWING. Do NOT send this place money. Driver Mike/Shalom scammed me out of $350, said he was on his way, blocked my number, and left me stranded in a parking lot downtown at night. The company isn't giving my money back. Total rip off.
This "company" will tow your car and offer to fix it for you. they estimated 2 days on what took 2.5 weeks. they refuse to give you a license number for their company, an office location, a receipt, and won't let you see your car until you've paid in full. no way to know if your work was done or done right. Absolute extortionists and thieves!!! Beware
My car battery died. They were there in 20 minutes. They were half the price of 5 others that I called. When he got there, I didn’t have the exact amount of cash and he told me- God bless and be safe. I would recommend them anytime. Super fast, unbelievably kind, and efficient. I am definitely saving Trustworthy Towing’s number in my phone
Driver Shalom is a professional and kind tow truck driver with Trustworthy Towing Service. My mom’s car broke down and driver Shalom noticed that she needed help. Without hesitation, he pulled over and offered assistance. The fee was very reasonable and the service was fast. I highly recommend this tow service and specifically driver Shalom. Thanks!
Dave with Trustworthy Towing Service was professional, timely, and very experienced with his craft. They were called at 9:30 pm and he showed up within 30 minutes and delivered the car more than 30 minutes away from where it was picked up. I highly recommend Trustworthy Towing Service!
My car was stolen from a Turo host who neglected to return it in a timely manner. These men tried to locate her for nearly 6 hrs. My vehicle was returned to me and they actually towed it over 3 hrs to Nashville. So thankful for their dedication, if it wasn’t for them my vehicle would of been gone forever! They even zip tied the bumper together to make it parkable until it can be returned to dealer for repair.
We were visiting Memphis and had a blow out a specialty tire on a Saturday night. After flagging down a security officer, we were told to call Trustworthy Towing Service. They loaded up my Mercedes Benz SL240 and made sure it was secure overnight. First thing Sunday morning, my husband was met at a tire shop with the car and the driver stayed until the tire was on and we were good to go. Hours later in the day while we were driving back to SW Oklahoma, we got a text from the driver checking on us to make sure everything was still going smoothly. Trustworthy Towing took such wonderful care of us! We are so grateful for businesses like them.
We had an awful experience. Our car was broken into while in Memphis and we needed it hauled around 7 hours away. We were told that a driver would pick it up at 6 am. So, we woke up and waited. Two-Three hours went by. In that time we tried calling with no answer. They finally called us and said give them 30 minutes. We were desperate since it was a Saturday and agreed. Biggest regret. Our car was originally suppose to arrive around midnight. They kept pushing it back, giving excuses. We believed our car would come straight to us on a flatbed tow truck. Somehow it (allegedly) ended up on a semi in Chicago, no where near our home. The guy we dealt with was very “sketchy”. When we finally received our car 24+ hours after the original delivery time the transaction was odd. First, they delivered to the wrong location. So we had to wake up a toddler after midnight to go meet them. Then when we went to pay them (which is a whole other story) the guy popped out from behind a portapotty. There was no other vehicle in sight. We now think that this guy drove our car (coffee was spilt in the passenger seat, more miles than there should have been, etc). As for the money situation- we were originally told we had to pay cash upon delivery. So we pulled all the funds out. Thirty minutes before they actually delivered we were told to pay by cash app. That was not going to work. The funds had already been pulled. They reluctantly agreed. We tried to negotiate a discount and he only took off $25. Now, some of the cash did fall out of the envelope and we were able to cash app that small amount. DO NOT RECOMMEND FOR LONG HAULS.
DO NOT USE - We hired the company to tow our vehicle from Memphis to Saint Louis. We were told on a Monday it would be delivered on friday, That Friday, we were told it would now be the following Friday. Today, the expected date, my calls were not answered, I was told via text message that they were reaching out to their driver. Several hours later, no contact, no texts, no calls being answered. I contacted the Memphis police and they said there was no record of the tow filed. I am now driving to Memphis to file a stolen vehicle report with the police.
**Edit** After posting this review I was contacted and begged to remove and promised my vehicle would get delivered. I will update again when/if delivered.
***Final update*** Another week went by. We were promised every day to have our car delivered. We hired another company to take possession of the car on a Monday. That morning they dropped the vehicle at the designated dealership before they opened, left the car unlocked and the keys in the car instead of the service drop box and left. It was several hours later that I contacted them and found out they'd left the car. We were suppose to meet them to inspect the vehicle and recieve a partial refund we'd been promised. For another week were were told they'd send us the refund via zelle or venmo. To this date we have not received it. I doubt we ever will. Avoid this company. Trustworthy they are NOT.
I rarely post reviews but I felt this review was warranted. I called the company to schedule tow service..was told 20-30 minutes arrival time. 45 minutes later they still had not arrived. I called to find out ..where they were and was told it would be 20 minutes.., they picked up another tow. I asked why, didn't they inform me and the individual hung up on me. Fortunately,we were able to get prompt service with another company and at a cheaper rate than this company quoted. I tried to call them at least 3times to inform them to cancel the tow but no one answered nor did they show. Poor business...
Friendly, professional and prompt! Thank you for coming to my rescue. It is not easy to find people that know what they are doing, specially with this weather!
When I tell you this company was a God sent! I had the toughest time finding a company with the right equipment for my all wheel drive vehicle. I called and Shalom said yes without hesitation. I had a text within 2mins from Mike stating the time pickup would be; which I think the driver was there before the eta. The driver Paul Williams was knowledgeable and gentle with getting my vehicle onto the flatbed with skates because my car would not come out of neutral, but he knew how to get it done without damage. I never do long reviews,but this one was worth it. Will always be my go to company.
Speedy, professional and friendly service. My driver was super nice and even bought me a drink at the convenience store I was broken down at. I know it’s strange, but he had a cool sense of style - nothing like you imagine with a tow truck driver. Overall a completely positive experience.
i have a 03 ford excursion which weighs over 9,000 lbs with the cutsom tires and they towed me almost a half hour away for 185$ thats a great deal to me and if ever back in memphis and need a tow i will call them, only problem is they were late by about 2 hours luckily i wasnt in a rush but what tow truck drivers are on time anyway still a life saver considering im from illinois and gotta go!! ps i called 5+ others places they were the only people to promptly reply and let me know whats going on even though they were late they updated me with how much longer itd be.
My husband needed someone to tow his car from his job, I called this company and shalom picked up, gave me a good price compared to other towing companies. It's a 24 hr towing company so the waiting time didn't matter to me, we waited 45 minutes at the most from the time he told me his brother would be there. Mike is his brother who came and towed the car to our home safely, Thank you so much. If anyone needs a reliable towing company, this is the one.
My car broke down in Brownsville, TN yesterday, about 60 miles out of Memphis. I called Trustworthy Towing and they were happy to work with me to get my car back home for a super reasonable price.
Mike was great to work with, was really communicative and helpful, and made sure my car was back safe and sound. I would definitely work with them again.
Their tow truck driver hit my car while it was parked at a dealership. It is all on camera. Tow truck driver did not stop and let the dealership know. When the dealership contacted them in regards to the repair to the damage back end of my truck they were told that I need to sue them! Now I have to file with my insurance and I will be reporting the hit and run to the police! I have never dealt with anyone so disrespectful. It is all caught on tape. It is really laughable that you tout you have insurance and are trustworthy. I could not believe any business would say something like this. I tried calling the company to make sure what the dealership said was true and they hung up on me!! I could not even say my name.
Answered on the first call. Shalom arrived and started right away to load my SUV onto the flatbed without any damage to the vehicle. He knew what he was doing and there were no wasted movement. Amazing service and quality of work. Would definitely recommend!
We needed my daughter's car towed from Memphis (near Germantown) to Marion AR in the evening. After calling several services with no available trucks, Trust worthy said they would send Shalom and he would be there in 20 minutes, got the car unlocked, took care in loading on the tow truck. He was on time, and very professional. (Also, their price was less than the others i had contacted.) Definitely would use them again in the future and recommend to others.
We called to have an abandoned car towed from our business. Each & every timeframe we were given went by with the car still in our lot. The last call assured us they would be there by 11 am the following morning. When they did not show up, we called another towing service who said they would be here in 30 minutes. Trustworthy Towing Service can not be trusted to come when they say.
Connected with Trustworthy Towing after an accident in Bartlett. The outfit my insurance co. was suggested estimated an hour and a half arrival time. I told them to pound sand and called these guys. It took 30 minutes, start to finish for these guys to 1) Winch my car out of a embankment, and 2) Give us a ride home. Not sure of the cost, b/c it was handled by the insurance.
Mar 15, 2018
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