They have a garbage AI operator. I waited three hours on a tow, got three different confirmation text messages with no driver contact. I finally gave up and called Bartlett tow. I got a real human in less than a minute with a tow confirmed to be coming in 45 minutes. Avoid this tow service, it’s better to wait an hour for any other company to be open.
Called for a tow at 6:09am. Their dispatcher is an AI named Jessica. We were told the ETA was 45 minutes. 2 hours later I called back. 9 times I asked for a human and she hung up after 7 minutes on hold. On the 10th call, I cancelled the towing because I called someone else and they got here in less than an hour.
I had a phenomenal tow truck driver by the name of Tony from Memphis towing. The MPD tow truck guy did a terrible job but Tony with Memphis towing picked it up and brought it to my house afterwards and he hooked it at the right locations for the European car that I had he is now my new tow truck guy and Memphis towing is my new tow truck company thanks guys
We had a difficult, last minute situation, and they responded quickly and professionally. The staff was kind and helpful, and they provided a quick solution. Highly recommend!
Tony showed up when we needed him! He responded quickly, kept us informed of the eta, and was right on time - even offering my fiancé a ride if he needed one. He went above and beyond after getting my fiancés truck home and checked under the hood for issues that may have caused his truck to stall out and stop turning on. Definitely recommend using tow mate!
Tony was amazing he did an amazing job he was quick. He made sure we got our vehicle make safely and securely. I suggest everyone use this towing service due to the amazing employees and awesome customer service.
Truck was towed and damaged after tow. There was no help or compromise and the representative was very rude and told me to just sue, which i plan to do
Mr Luis Is awesome. He helped me out and brought my car to me fast. Thank you so much. Hooray I won’t have too use you again but if so I would call Luis
Antonio saved the day. Very professional, prompt, and compassionate. Communicated thoroughly the whole way through the towing process and dropped me at my home on the way to the auto repair shop. Felt soo safe and well taken care of, myself and my car. Thank you Antonio! God bless.
Dispatch was friendly and helpful. Driver got to my location fast, and he was friendly and helpful. First time using them and had a great experience. Highly recommend!!
The dispatch lady gave the driver the wrong address. They took my truck across town. Refused to discount my prices. I reported it to the dispatcher and she said I had to pay full price and hung up the phone in my face. Never again!!! Use someone else in your time of desperation.
I've used different towing companies, either there prices are to high or not on time. I'm never calling anyone else but Memphis Towing they were extremely professional, fast, and reasonable prices. The driver Antonio was very respectful and professional, they also texted me ETA and invoice. My kind of business, thanks!!!
Antonio did a really good job excellent no issues and it was quick and a great time other than using other companies that takes hours when you call and they say they're on the way he was quick and had excellent service.. Thanks so much I have you all as 1st on the list and recommended to everyone I know...
Antonio was great to deal with! He was very professional and courteous. Even though he had to pick my vehicle up from a tight angle, Antonio did fantastic job of getting it on & off his truck while doing the least amount of pulling without it being able to be put in neutral.
Both the dispatcher and Antonio the driver kept in contact by both phone & text. He was professional & thorough. His 1st question was are you in a safe place. He got to the house before we did. The whole process went really smoothly. I'd recommend them.
Antonio is an amazing young man, very professional and an absolute joy to talk to. To be honest other than God he was the highlight of my day. In spite of all that went wrong today I'm still sitting here smiling about our conversation and just being in his presence. God knows who to put in your path when you need them. You have an amazing asset in him I hope you appreciate him. Tell him again for me just how much I appreciate him and thanks so much.
Antonio B was such an amazing driver, he was there in under 30 minutes, while I tried to call roadside service through my insurance which had me waiting 4+ hours already and no arrival time in sight. He went out of his way to help us. I would recommend these guys to anyone
It was a little pricey, but the driver was great help to make sure I got out and back on the road got me right out.... I highly recommend Memphis towing!! Thank you for everything!!!
The guy that helped us out was fantastic! Constant communication and very professional. Living in Memphis you kind of expect when something is too good to be true it usually is. But y'all these people was great I would definitely use them again if I need a tow
They did an awesome job. From the receptionist to my driver. Very affordable and the driver kept calling me to update me on his whereabouts. He knew I was tired and it was late and assured me that I could go home and he was right behind me shortly. I saved the number immediately and I will definitely use this service again. I don't remember my driver's name but the trust that I had for that man and the patients that he had for me a pregnant mother. He has my upmost respect.
I needed to tow my vehicle to my hotel room, I requested the service specifying I have an all-wheel-drive vehicle, 2004 v8 4runner, it does not have a 2WD option, it's 4WD all the time, when the driver arrived I told him the same thing, he lifted the rear wheels, front wheels stayed on the ground, open the ignition switch and put it in neutral, the vehicle was towed +90 miles like that in 4Hi, at the parking lot I tried to move the vehicle, now the whole car shakes when the transmission engages in Drive or Reverse, but it won't move, mechanic diagnostic says transmission has been broken, that the vehicle had to be towed onto a platform, I call the Tow Mate company to recall for what happened, they said that they did not broke my vehicle and hang up, no more answers from them, all I needed is help to move the vehicle since they broke it down I haven't been able to move it anywhere, if you need their services, take pictures and videos on how they lift and tow your vehicle, when they lower it and unhook it, they will say anything to avoid being responsible for the damage made to your vehicle.
The fellow that towed my vehicle was friendly and did a fine job, would leave 4 or 5 stars for that.
Negative notes- they were an hour late when I made an appt plenty ahead of time. But the worst part was their unexplained up charge. Either say up front that it’s hourly, or state that the scope is different than previously understood. Don’t just charge more than quoted without explanation or agreement, a very negative business practice that I’d assume they often do to customers.
Finally, I now realize they have two different profiles online. Their other name (Tow Mate) has very negative online reviews. I wouldn’t have selected a place with 2 stars like it. Seems a bit rigged to me.
The tow company called to say they would arrive in 30 minutes. The tow arrived over an hour later. When I asked about payment I was told cash was easiest. When I paid in cash the driver said he did not have any change. However he did go out of his way to find change for me before leaving.
William was amazing. The whole experience was stress free. Very polite, respectful and extremely friendly. From the time I requested the tow until it was completed was beyond expectatuon. I can not believe how quick the very frustration of having to be towed was completed. Very impressive!!!!!
Very quick response time and driver went above and beyond to service the need when ball joint had failed on my Tundra pickup. He was able to dolly the truck and maneuver it into a service bay at the repair shop with impressive ease. Reasonable price for great service!
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