Hanover Wrecker Service of TN - Kodak in
Kodak (TN)

The driver was very friendly and courteous. Took his time to get my vehicle out the right way. Showed up on a timely manner considering all the weather and road conditions .

CONDRY YOU BEAUTIFUL PIECE OF WORK, YOU SAVED MY LIFE. My lineage will forever have a son with your name in every generation. My grandchildren will only remember me because I crossed paths with you. History will look back on this moment (Tuesday, February 3rd, 8:03p.m. EST) and realise the greatest era man has ever seen started at that exact point in time. I even made it back inside fast enough to finish my cheerios before they got soggy. Thanks Condry!

First off it was very cool to see the owner and another employee working together. I was so panicked I forgot to get their names but they handled a personally high stress situation with so much compassion and the utmost care. After being hooked up to the truck, they patiently and calmly talked me through getting my car essentially out of a ditch and turned around. They were extremely knowledgeable on how to navigate a MUSTANG (big mistake) through the snowy mountains after our cabins were snowed in. Extremely Professional, amazing customer service, and extremely knowledgeable about the area. I can not thank them enough. If not for them I would have been stranded on that mountain for much longer than I was (8 hours) waiting on my originally requested tow service to show up at “anytime”. I highly recommend you reach out to Hanover. This was arguable the best towing experience I’ve ever had. Thank you all again so much!

During this last snowstorm my group and I were stranded. HWS literally rescued us. They figured out how to get me unstuck, were very knowledgeable and put me at ease. I even had to do some uncomfortable driving and they talked me through it every step of the way. I hope to never need them in the future, but I’ll feel if I do! Thanks so much guys!

I can’t say how grateful we are for Kendall and TK from Hanover towing! We were stuck in 13 inches of ice and snow.. they were able to clear pathways and pull the car to where we were able to drive down the hill. They made sure we got down the mountain with ease. Service and Hospitality is TOP NOTCH!

The folks at Hanover Wrecker Service did what no other towing company wanted/could do and brought my rental car down the mountain with over a foot of snow. Thanks to them, my wife and I were able to make it home safe and sound. If you're ever in an emergency need for towing, they're the ones to call.

Great guys handling an emergency in harsh weather. At least a foot of snow and 4° wind chill weather. They kept me informed of ETA and as they were closer. Rental car did not have a spare but they made a way to get the tire pumped up until something else could be done through the rental car agency. Very pleasant and assured me they would do what they could to handle the situation.

We were stuck at the bottom of the hill to our bed-and-breakfast in a snowstorm in Gatlinburg, TN, We called our AAA company and they dispatched this wrecker service. Tyler and Tyler did an amazing job getting our Hyundai Palisade up the hill to the parking lot of the bed-and-breakfast. They were very professional. God bless them. Thanks ? again Tyler and Tyler

This wrecker service awesome. I got stuck in a ditch on an icy road, and they came and pulled me right out. The wrecker driver, Scott, was nice and friendly. Once he got me out, he told me how to get back to the main road as safely as possible. I'd definitely call this wrecker service again if I ever needed it :D

My car broke down on the way to the dealership to get my car checked out and I called and they got out there quick and the dispatcher was very nice and the tow truck driver was real nice and got me taken care of for a very good price! Would recommend!

Excellent service! Fast friendly got the job done and got it done right! Highly recommend

On time, professional, friendly, and provided exactly what was needed to get us on our way – an HD jack to lift the rear axle of our trailer so we could mount the spare tire. Would definitely call them again if needed. AAA+

I had my 2008 Accord towed to my job and they did a fantastic job. Michael was really careful and had great placement with where to drop the vehicle off being it was in a tight space. They take pictures before and after pickup to ensure they don’t cause damages. For the distance and mileage I would consider my price to be fair. Certainly took the stress off of me. I will certainly use these guys again when I need another tow!

Great customer service and top notch experience! Gentleman was very kind and helpful with starting my car. I would highly recommend him and his company. He went above and beyond to explain what I needed to do to handle the issue with my car!

Was broke down with my wife and our 3 yr old toddler on the interstate. An employee named Bryson picked us in an SUV to get my family off the road. A truck came and towed our vehicle to their repair shop. Got us back on the road the next day. Honesty, care and integrity through the whole experience. They more than earned these 5 stars

This tow company was amazing. I called and asked if they could get me a tow from Kodak Jeep to Knoxville Kingston Pike Jeep but needed it there in 3 hours before it closed. The said sure we can make it happen and they did. 90% of tow companies would have shrugged me off. I was actually surprised and they completed the full job under 2 hours from the call. Every tow company should take note of this place.

Hannah the dispatcher was great and Condry the driver did an excellent job towing a Sprinter 3500 upfitted RV, not an easy tow. Thank you for your intelligence and professionalism to get the vehicle there safely.

I would give this company a zero star if I could . I waited over 3 hours and still they would say one call ahead I don't believe they would have ever shown up . finally had to cancel and get another towing company to get me home. . I don't recommend Hanover wrecker service. The ETA kept changing it was like my business didn't matter it was like other calls were way more important so they kept changing the ETA it was always one call ahead even after waiting 3 hours. What a nightmare this was . do better Hanover wrecker service . Call any of the other excellent towing companies in Sevierville tn but please don't call Hanover ........ ?????

We got a flat on I-40 W and they got Tracy out to us quick (Thanks again, Tracy!). Everyone we spoke to were so kind and took great care of us and our car. 5+ stars if I could!

Super friendly and helpful. Here on vacation, so I was a bit worried we would be taken advantage of or left stranded. They got there quick and even provided advice on things to do while out here. They were amazing!

Great people and very helpful. Got out to where my daughter spun out off interstate into ditch within a little bit. Was able to winch out our vehicle with no problems. Thankful everyone OK. Be safe on these rainy roads and don't drive crazy because you never know what could happen and lives it can impact.

Frankie was awesome! Handled the care with absolute care, even advised me the shop it was being taken to would ensure the car was in good hands! A little bit pricey compared to other companies locally, but being open on Sunday and the extra care is worth it!

These guys have great communication, they are reliable, and very knowledgable. Kendall at Hanover is awesome! He was so patient with, what I am sure were dumb questions. Explained everything and was able to navigate a tough tow with ease. These guys really came through for me when no one else would. Highly, HIGHLY recommend! Thanks Kendall, appreciate you!

I locked myself out of my car a few months ago. It took forever to get someone to help, and when I finally did, they charged me $275 for the service. When I locked myself out again, with the car running, I called Ha over Wrecker Service, and my experience with them was totally different. Someone arrived in literally 5 minutes, and I was only charged $55. They were friendly, polite, and got me back in my car in less than 2 minutes. I don’t ever take the time to do Google reviews, but I was so impressed with this company. I highly recommend using them over any of their competitors!

Great experience with this Hanover Wrecker Service! Back in the winter, we got stranded with a dead battery at night. Wilfred came and helped us out. He was our angel! Hanover Wrecker Service and Wilfred went above and beyond to help and take care of us on our situation. When I was back in the area and saw one of their trucks, I wanted to write a review to say thank you to them! Definitely recommend this company!

This is for this instance only. 3 hour wait caused my family frustration as it was only supposed to be 75 minute. ETA time kept changing, it felt like other people were at higher priority than us with them. It was a Friday night and the JDM show was this weekend so that did affect this service instance. We were luckily in a parking lot near stores so it was relatively safe. Had we been on the interstate it would’ve been a different story. Provider was kind and friendly. Did a great job once they arrived. Very gentle with the car, took great care not to damage the car. I was told their other emergency driver was out due to being in the ER. I’m understanding when these things happen, if that was the case then they should’ve deferred to another provider. This is a 5 out 5 star company and would recommend them any day of the week. The 3 star was only for this specific instance. If I need them again they and they are more timely a 5 star rating will more than likely follow for the experience.

Driver was super quick getting to us and was very courteous and polite at such a crappy time. Having someone get to us quick even though he came more than 30s away made things easier, and his care with our vehicle and all around great attitude made things just a little bit better. It's often I've encountered the grumpy driver so glad this wasn't one if those.