Knox Auto Parts Of Nashville JunkYard in La Vergne (TN)

Great people to deal with!! . Ever since I start buying my cars parts, I have been thinking with Marco A , if they don't have the part in this facility they can always transfer the part I need for my vehicle from one of their other facilities to this store, free of freight charge. I never had to pay for freight.

Hancock is very kind and has a very good background in parts. He helps me every time I have to order from them. I work in a dealership and have lots of vendors but I choose Knox because of Hanckock’ friendliness and knowledge and most importantly how he treats his customers. Very positive guy!

Roger was great to work with. From start to finish, his tone never changed (very cheery). His ext is 414. You have a life long customer. Thanks Roger!!

No Sir. Put $100 deposit down on a black fender. Was told it was ready to pickup. The fender was white. They said it would be in the next week and would be the correct color. Went back, it wasn’t there. Was told that they would get the correct part in. Went back next week, they brought out a white fender which is more than likely the same one from a week earlier. Customer service does not return phone calls. I specifically asked them to check the color of the part the last time I went and was told I would get a call back in about 15 minutes. I didn’t get a call. Left a voicemail, they didn’t call back. You have choices, choose wisely…. I wasted 3 hours of my life and gas….

i deal with a guy called rooster at knox on a consistent basis.nearly everyday if not everyday.great to work with. very intelligent on parts and a great help to me ordering parts.i recommend knox auto parts for anyone looking for used parts.

If you need good parts at great prices call Hancock. He is always helpful and willing to go the extra mile to make sure everything is good to go!

Very satisfactory experience always got the right part and the attention from Nataly is always excellent and never had problems with the parts like other places where sometimes you have bad parts

Hancock is amazing, been taking care of my orders for years now and always been one of my favorite sales people

I don’t like ordering from salvage yards because of the rude customer service I get from other places, but the only reason I do order from these guys is because of Rooster he is the man!!

It was a pleasure dealing with RAJA. Very knowledgeable about parts, most curious and always willing to help. Great job RAJA!!!

I use rooster, the one and only, never had a problem always makes it happen and great job.

These guys are great got me a good motor for my BMW

Steve was very helpful. He even put a rush on us getting a fuel tank because mine was leaking from a previous repair of a hole, my husband was out of town, and both my boys have autism. I was super stressing about this leak. I appreciate him being so nice and getting the tank pulled. The office staff at pick up could use some coaching. A guy with a pony tail and ear gages was busy with a client when I came in. He was the only one helping people but there was a guy grabbing papers off printer for him. As I stood there for 17 mins, nobody acknowledged my presence and 7 more customers entered and stacked up behind me. Finally a second guy came back inside from where he had been outside the door to the right. He then helped me and I pulled up and had the part within 5 mins. Perhaps Steve could work with the pick-up staff so that they at least acknowledge customers in the waiting area? It’s hard to get good help because people don’t take pride in their work anymore. “Do unto others as you would have others do unto you.” is a good rule to follow guys. =) Thanks again Steve!

My guy Hancock gets me right EVERY TIME. I stopped buying from other junkyards no one else compares

Great parts house. Raja is my go to rep. Very professional.

Been using them for years. Except a few misunderstandings, their service and parts quality, delivery has been solid.

Raja is the man to get you what you need. Great customer service!

Nice employees. They have to order our part. There prices are high

Great value and quality for used parts. They are the best!!!!

always good parts and reasonable price. thank you knox auto. west auto inc

this place is nothing more than a glorified scam shop. charged me over $700 for a front end that was supposed to be good. after 30 days of being installed on my truck I took my truck to a well known shop to see what was goin on and they started looking and one of the axles tubes are busted on the inside where it meets the Chuck. so I highly recommend unless you have the time and ability to fully go through the parts do not purchase from them.

Was looking for a specific transmission-Jamie was my salesman, very polite and helpful. I had to drive from 40 miles west of Chicago to the Nashville location by 5pm, arrived at 5:02pm (front door locked) luckily one of the workers was just leaving the yard for the day radio'd one of the office guys and they let me pay and pick up so I didn't have to stay the night and wait until the next morning. Jaime made to cross reference the VIN's so I didn't waste time and a trip. Thank you guys, all of you for being so helpful. Much appreciated!

Worst salvage yard I've been to. Don't know the difference between a radio display and a CD receiver. Drove 45 minutes to the yard just to have them hand me the wrong part. Horrible customer service. Nobody is willing or wants to help. Just pawn you off on other people and then you have to call and sit on hold. After finally getting ahold of Thad who sold me the part, he just says sorry I guess they pulled the wrong part. Didn't try to do anything to make the problem right. Will not be back. And will tell everybody I know to stay away. Update: they charge 20$ more for a used part than an OEM brand new part. WHAT A RIP OFF!!!

Worst and I do mean worst customer service!! I send emails, calls, texts....I needed a part for my car. I was told by a competitor these guys were good and on top of things. Ok. So. I called for a week. Nothing. I've texted. Nothing. I left messages. Nothing. I have been calling and messaging for OVER A WEEK! This is starting week two and no one seems to care that I am calling to get a part. If you don't want to sell parts, then close up shop! Not returning phone calls, texts, messages is just pooooooooor customer service! I do not recommend this place.

Picked up a rear end I will say that I figured the price for the thing it would have been in a little better condition it was rusted out badly and the seal is leaking not to mention the wait in line for the part to even be picked up was lengthy. I am just saying you have 2 people at the front and one does one thing and the other only does pickups I mean. A little bit unorganized but I got the part. When it gets put in we see if it was worth the money spent

Bought a bumper reinforcement from them today. At least 1/3 the price of new. I called, they gave me an order #. I arrived, gave the clerk my order # and within 5 minutes, my part was in my hands. Nice guys, nice service. I do wish they were open later or maybe on Saturday. A very successful transaction. THANKS

This place is awful I order a part and they said that it would b ready by 3 days and then i called and still didn't have my part ready until 1 week later and the part was the wrong 1 so I canceled this is ridiculous and they wanted 2 still my money I will never order here no more .