I dropped off my van this morning. Steve said they were quite busy and that he wasn't sure when they would get to it. 5 hours later he called and said that it was good to go. He treated me right and I highly recommend Floyds Automotive.
Steve's the man and he finds the fix 🫡 this guy ain't your normal run of the lot mechanic.. he's an Amazing/excellent guy who eats, sleeps, breathes and lives engine oil! This guy knows a thing or 100 about vehicles I'll tell you that much! He also just genuinely cares, and you won't find that around here anywhere! I appreciate everyone at floyds so much!
Great service and communication. Steve and his team diagnosed and repaired the issue quickly while keeping us informed along the way. I highly recommend them for all your auto repairs.
This place sucks delay after delay changed a gas tank and fuel pump then decided to ground it to my frame with a pair of pliers would definitely not recommend
This owner needs an Attitude adjustment: I scheduled an appointment to bring in my car for service because I like helping local business grow from local customers, I arrived when establishment opened and parked in front of the main office door, of which there is no signs showing no parking, when I did the owner long tied back hair and Hispanic looking came out yelling about parking there, then said don’t move your car, just shut it off and leave it. Instead, I drove off and left that rude attitude in my rear-view mirror, glad I didn’t get a flat, there is so much junk in the parking area, seems like it should be condemned. Good bye forever, Mr. Attitude.
Floyds Automotive and Performance Review is this business will be one that won’t last, because this owner needs an Attitude adjustment.
I really wish I could give them more than five stars. I had a vehicle emergency on a weekend and they were able to squeeze me in last minute on saturday. I've been to a lot of mechanics in my day and this might be the most friendly and honest mechanic I've ever gone to. Not to mention knowledgeable. When I explained what was going on to what felt like every other mechanic in the city what AutoZone said the problem was, they told me it was going to be a lengthy and difficult to fix. Steve I believe, figured out it was another way less serious problem before he ever saw the vehicle based off the make and model and the specific sensors that were going off.
Turns out the car just was a little low on oil and it tripped a few sensors. Didn't even charge me for the oil. If you're looking for an honest mechanic who clearly cares about people as much as they care about their vehicles, especially if you're a lady who doesn't like being talked down to or taken advantage of, I cannot recommend them enough. Seriously guys thank you so much. Y'all literally saved my vacation. I will be recommending them to everyone in the Cookeville area. 10 stars and a warm hug.
10/10 would recommend.
I'm so glad there's still honest and good guys I can trust to work on my car.
Steve and all the guys have always done me right in all aspects.
Thanks Guys
Steve will go above and beyond for his customers. He loves your car as much as you do & has all the resources to get it working for ya! They charge very reasonably and so the price you pay will not be in arms and legs 😅
This place is a real gem - highly recommend trusting these folks after the two vehicles they got working beautifully for me. 👌🏻
I am from out of state and had my battery stop charging. So I pulled off the highway and went to the local autozone found out I needed a new alternator. Long story short one of the off duty mechanics just happened to be there at the same time heard my problem and him and another gentleman changed it and cleaned up the airflow. If that is any reflection on this business I would give them 10 stars! Thanks David!
We are from out of town....took our possible purchase of a used vehicle to them and they worked us in quickly and were very friendly! Price was right also.
Would leave 0 stars if I could. After nearly 4 month, I'm FED UP!!! DROVE MY CAR THERE. They DO NOT communicate well AT ALL and when he does he's lying. After having my car for a LONG time I started calling quite regularly to check on car which aggravated them and they're not the nicest. Especially Al the guy who just answers the phone (which is apparently the only thing he can say) On Monday March 29th I was told they had some junkie working on my car and it no longer runs but don't worry, he doesnt work there anymore. To give him 2 weeks and he'll have our car back to us. On Monday April 12th (Monday, two weeks later) he said to give him till Wednesday (today) when I found out he just hasnt even looked at it till today!!! Said nobody ever told him what's wrong with it and Is so rude. My favorite thing they said was "Im getting your car back to exactly the way I received it, except it doesnt start now"
Was only truly helpful when the word "lawyer" was brought up. If you like your car by any means, DONT TAKE IT HERE.
Couldn't be a better mechanic out there! I was in big trouble when my van broke down, he towed it in for me and when the repairs were more than the van was worth he set me up with a new (to me) ride. Steve and his crew are hands down the best. He's a caring man that takes pride in his work. He communicates frequently to let you know what's going on and you can't beat his prices. I'll be a life long customer!!!
My wife and I were traveling out of state for our first anniversary and on our way home my car started to make a terrible noise. We know nothing about cars and had no clue where we were. So needless to say we were pretty freaked out. We found Floyd's by pure luck pretty close to closing time. The owner came out and just from the sound of my car knew what my problem was. He had me fixed in about 5 minutes and when I asked what I owed him he told me Happy Anniversary, have a safe trip! I was floored. I have never been to a shop as friendly and knowledgeable as this one. I highly recommend to anyone in the area or even just passing by to pay them a visit for all your automotive needs
I am really impressed with the customer service at Flyod's Automotive and Performance. I came into Floyd's to get my water pump replaced and the Owner/Mechanic Steve exceeded my expectations. The auto parts company provided the wrong part and Steve drove to Lebanon, TN to get the correct part, so he could fix the vehicle the same day. Also, the other staff members were very friendly and pleasant to engage in conversations while waiting for your vehicle. Floyd's provides fair pricing to get your vehicle fixed and will match price as well. *** New Location: 3913 Rickman Road, Rickman, TN 38580
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