What clients say about Performance Truck Inc. in Heiskell (TN)
Driving our motorhome through from Florida and we had an emergency with our air ride blowing off frequently. Found this company on Google. Sunday hours for emergency service. Alan ( the owner ) answered the phone, was very accommodating.(allowed us to stay overnight in the parking lot) They squeezed us in Monday morning. Great technicians and very helpful. Got the job done and got us back on the road. We definitely recommend this business. Thank you !
Performance truck got me in and fixed a hole in my trailer and because I had to pay for it they gave me a great price for fixing it. If you need service stop and see Allen. The owner
I work for a trucking company where Performance services our trucks and takes care of any issues with our fleet. Alan and his team take care of us and make sure we stay rolling. Great bunch of guys that are always willing to help!
I was travelling across country and my motorhome broke down. I stopped at this shop to get help and the place was awesome and very helpful and friendly. They got me fixed up and rolling again. Thanks
Great friendly people that know what they are doing. Best prices i could find. They really go above and beyond for their customers. They don't take advantage of you or the situation you are in.
Performance Truck saved my family vacation by fixing a brake issue ASAP! I was staying in Heiskell at a local campground in our motorhome with my wife and two dogs, on our way for a long trip, when I noticed a drip from my front brakes. I had recently had a brake job done. Of course, this was on Christmas Eve, and everyone had left by then. The Friday after Christmas, I stopped by, and someone happened to be there, even though they were closed. He said that they could take care of it on Monday. They got me in first thing, tightened up the connection, tested it, and sent me on my way, for the best price possible! Great Service!
⭐️⭐️⭐️⭐️⭐️ Top-Notch Service You Can Trust
Performance Truck Outfitters has been exceptional to work with. Their team is always attentive, communication and follow-up are excellent, and the level of service is consistently top notch. When timing matters, they deliver.
The owner and Jacob have gone above and beyond on multiple occasions, especially in time-crunch situations. They take ownership of the work, stand behind it, and make sure everything is done right. Because of that, we wouldn’t trust our vehicles with anyone else.
With a convenient location and the ability to service customers throughout Knox County and Anderson County, Performance Truck Outfitters is truly second to none. Highly recommended for anyone looking for reliable, professional service.
They took care of my wifes Truck to get it back on the road in a reasonable time even with a conplex transmission issues. Would recommend, will go again.
This place is great, my pickup's clutch stopped working and they communicated very well with me each step of the way. Works great now, thank you Performance Truck.
Great service.The mechanic was very aware what was going on with my truck and showed me everything fixed everything in a timely manner.And the price was great.I will be referring my friends to the shop
Help me get my 5th wheel fixed, even though they didn't have time to help me they got a mobile repair guy to come out and let him work on my trailer in their lot. Really appreciate the help they gave me allowing me to get home safely
Great folks and up front with you, no BS. After being towed in Wednesday evening,they got me in Thursday morning. Pulled trans and found input shaft snapped in half and I was south on i75 under intermediate engine braking after leaving T/A truckstop. Trans had a little over 525,000 on it. Messed up trans a little .They gave me the estimate for Reman trans couldn't finish on Friday but went ahead and came in Saturday on day off to finish. Thanks to Allen (Alfadog) and Paul technician for getting me fixed. Plus the other technicians in shop. Highly recommended.
Bringing a trailer from Florida to Michigan and had a bearing break on us, they got us in fast and reasonable prices. Really saved our trip would recommend to everyone.
What a wonderful group of men, at Performance Truck! I was traveling from Ohio to Tennessee, when I had a flat tire on my RV. They were so friendly and accommodating to my need. Fast and efficient for me to get on my way. Thank you Performance Truck for blessing me with kind and professional service!
The owner is a great guy. All the guys that work there are professionals. Great service. I have taken alot of big trucks to this company. They have always done me far and right. I highly suggest this company to anyone and any time.
Thank you for always helping and taken care of my trucks for me.
**“Absolutely terrible experience. My truck broke down on Friday, and I called them for a clutch replacement. They charged $770 for towing but then refused to even check my truck until Monday. I wasted three days waiting outside their shop. When Monday finally came, they kept delaying, only running a basic scan instead of actually inspecting the transmission. After waiting half the day for a call, they finally told me what I already knew—I needed a new clutch. They tried to overcharge me $6,500 for parts and labor, so I bought my own clutch from a dealership. Even after that, they continued to stall, telling me later that I also needed a flywheel and actuator. I had to buy those separately as well.
They didn’t actually start working until Tuesday, dragging the job out despite knowing I was paying for hotels and extra expenses. They promised my truck would be ready by Wednesday noon, but even then, it took until 5 PM. When I confronted their mechanic Jacob about the delay, he rudely told me, ‘If you don’t like our job, we can put your truck in pieces in front of the shop.’
Their customer service is horrible, their prices are insanely high, and their attitude is completely unprofessional. What should have been an 8–10 hour job took SIX days. If you rely on your truck for work, stay far away from this shop. Definitely a one-star experience.”** Finally I got my truck after seven days In total I spent almost $10,000 just for this repair including labor, cost parts, hotel expenses, etc. etc.
I broke the bolt that connects the handle to the landing gear on my trailer yesterday. I asked the owner if he had the nut and bolt and a mechanic to install it real quick. He told me he couldn’t pull any of his guys off of what they were doing, so he let me barrow channel locks and a crescent wrench and I installed it myself. I was in and out of there in 10 minutes…. No charge!!
These are the kinda guys in like dealing with.
Just another highway rip off operation and the owner is very rude.
I sent my truck in to Performance because of a broken DPF inlet clamp and the pipe was out of the filter so was smoking a lot. They were nice enough to inspect the issue immediately but the owner quoted me $650 for labor to replace the clamp plus the price of the part from the dealer and $150 part run. So it would have been close to a $1000 after shop supplies and other nonsense they will add up on the invoice.
After quoted over the phone, I was just surprised on the $650 for labor to replace the clamp so I asked the owner "why so expensive" how many hours are you quoting me to replace this clamp and at what rate?
He just went off on me, and told me to take it somewhere else if I didnt like it, so thats what I did. Just because I asked for explanation.
Another shop in Knoxville took us right in and we were done in less than an hour and paid $143 total with parts and labor for what this shop would have charged me close to a $1000.
Very dishonest business preying on truckers in difficult moments.
By far the best customer service! We had a wheel bearing go out on our trailer and luckily pulled in this truck repair shop. They were covered up but offered to help by ordering parts and having them delivered and allowing us to use any tools needed. Cannot recommend this repair shop enough. Very friendly and a huge lifesaver! Thank you so much for the hospitality!
The service from Performance Truck is amazing. I got the phone number from a clerk at Pilot. After 11pm, they change a busted tire for me and my daughter. He was so patient, we had to move a backseat full of dorm room move-out to access the jack handle and guide for the spare. I’m so thankful for his kindness and assistance. Really wanted to give him a hug, but that doesn’t meet social distancing guidelines.
Terry and his crew are great guys. They do honest work at very honest pricing for their labor. They won't charge you for 8 or 10 hours labor, just because that's what the labor guide book says. They will charge you for the ACTUAL 6 hours that was required to fix your truck.
If you are dealing with a limited budget, in an emergency scenario when used parts would be feasible to get you going again, they will do everything they possibly can to accommodate you. Terry tries to hang onto very good used tires and batteries for such occasions.
If you need good service without the ripoff pricing that is usually found at the big dealerships, this is THE PLACE to go!!
Forever grateful for the AMAZING SERVICE AND PEOPLE (Especially Alan and his Tech)! I have never met such honest, kind and good hearted gentleman than we did today. They went above above beyond to help us and make sure we were set for a safe road trip. We tried 4 other shops before we found Performance and I only wish we could have come here first. If you need service this is the ONLY PLACE I would recommend and trust.
Absolutely awesome guys. Blew out a tire on my wrecker. An they searched an found me a tire & wheel they had at there shop. No one else in the area even wanted to give a effort to help. When these guys did. They went way beyond what they had to to help and having mechanic come to shop on his off day. Very appreciated guys y'all are awesome.
very efficient and fast in its work, prices very good compared with other places similar, very good attention, the owner is a person pleasant, good mechanical .. is the recommend, i came for a problem of sensor of abs and the resolved well fast, them i give 5 stars, parking broad for park 18 wheels
Awesome owner and staff! Had a water pump blow on the way to our vacation destination and even though they just closed for the day, took a look at my SUV. The shop mechanic, Matt came through and saved our vacation by staying over and doing the repair. The owner was friendly and welcoming and Matt was fun and knowledgeable which helped cut my stress from the pump blowing. I couldn’t of asked for a better place for this to happen because I don’t think I would of received this level of top notch service anywhere else. I am more than grateful because this experience could of turn out to be a nightmare. I highly recommend this shop and its staff!
