What clients say about NAPA Auto Parts - DARRELL'S AUTO PARTS in Coalmont (TN)
DO NOT TAKE YOUR VEHICLES HERE. Dishonest and unprofessional people who run this “business”. Paid over $500 for brakes and ended up having to take my car to another shop after giving them three opportunities to make it right after my brakes kept locking up when they did the work. Would only refund for two parts, and none of the labor.
AWESOME PROFESSIONAL PEOPLE HERE THE LADY WAS VERY NICE AND VERY HELPFUL. WHEN I WENT IN FOR AN OIL FILTER FOR MY 2016 KIA OPTIMA.THEY SEEM TO HAVE PRETTY MUCH EVERYTHING OR CAN GET IT FAST.
I had a great experience at NAPA/Darrell's and would highly recommend taking your business here. I went there for the first time in need of an atypical repair and wasn't sure if it was within their scope of service. They were willing to do the repair and really went above and beyond to help me. Here's a (verbose - sorry for that!) summary of my experience and what really stood out:
*Friendly and Knowledgable Customer Service
I called to ask first if they could do my repair. I was surprised/relieved when the woman I'd spoken with immediately knew that they could help and gave me a friendly invite to come on by. It was nice that I didn't have to go into a detailed explanation or wait for her to check with anyone. 20 second phone call, easy peasy.
*Excellent, Reliable Repairs and Friendly, Skilled Service Team
I didn't have to wait. They helped me out right away and finished the repairs quickly. I met the guys working on my machine - friendly, focused, and fast. I was impressed with their work as they were the !!!only ones!!! I'd found with the knowledge and skills to do the repair. Thankfully they got it running again!!!
*Fair Pricing and Trustworthy
I very much appreciated that they didn't charge me an arm and a leg. The cost was more than fair and lower than I'd expected. I get the impression they do their best in general to charge folks fairly.
*Awesome People!
As I was checking out, I had a really nice conversation with the woman at the front counter (I'm sorry, I should have gotten your name!). It's refreshing when someone treats you like a person instead of a transaction, and it makes a big difference.
I left happy (obviously) and grateful for the high-quality service I'd received. This is where I will be bringing my business in the future and recommending to others for auto parts/service.
Thank you all so much for your help!
Best customer service I have experienced in a parts store in a long time. Incredibly friendly. I didn't spend a dime but they went out of their way to help. Thank you
I will never use this place again. The mechanics are either not competent, or are just plain lazy. They couldn't seem to figure out a simple issue. They were rude and gave constant attitude. I do not recommend this place if your car needs more than an oil change.
Love this family owned business. They are very professional in their work. They know vehicle's! Thank Darrell's/Napa auto for your work. ? Located here in Grundy county, TN. ??
WORSE SHOP EVER!!! In all my life I have never seen or dealt with such rude and inexperienced individuals in my life. Paid to have transmission work done but transmission is still leaking just as bad as the day I took it in. After all the work they put my truck back together then decided to tell me I needed torque converter and they were going to charge me again. That's all fine and dandy and I was willing to do that so I ordered the torque converter and when I went to go pay once again to have my truck fixed they told me that I needed to take it somewhere else because they did not want to put it back on the rack again even though I was paying labor price for the second time. On top of that after ordering the parts then they proceed to tell me they wasn't for sure if that was what was wrong that they didn't know and didn't care. Unless it is a minor repair STAY AWAY FROM THIS PLACE!! THEY DO NOT KNOW THEIR A** FROM A HOLE IN THE GROUND!!
Lied to my ex about what parts she needed. Messed up her alignment and said they couldn't fix it or even put it back to the way it was before. Crook, in my book.
