After calling multiple tow companies with no response, Express answered immediately. I received timely updates and they arrived in under an hour. The driver was friendly and professional and did a great job. Excellent service.
I'm writing to dispute the excessive charges for towing my Honda Civiv. The quoted price was significantly lower than the final bill I received. I demand a detailed breakdown of the charges and a refund for the overcharge. I DO NOT RECOMMEND THIS CON ARTIST OF A CREW. VERY UNTRUSTWORTHY!!! DO NOT CHOSE EXPRESS TOWING AND RECOVERY
Do not let them work on your vehicle. They give u a price then do work and inflate it by $500 more on pickup. Told 5 different stories during the repair of trans . ..trans wasn't right to start or 2nd round or 3 round . SImple RUN NOW !!!!! They are scammers liars ur better off to go to a good shop ! Yes ownervof express towing & recovery i gave correct shop. Remember untrue to charge 2 times for tow truck broke down on first p pickup then again on way home next pickup then again after a month and now here it is again. 15 different lies from these people. Have receipts and witnesses . U got mad cause I called at 4am for my truck back cause ! do not use this company!
We are from out of state staying at Windrock. Our F350 broke down on I 40 with no hopes of on site repairs. Express Towing and Recovery came to our rescue. They are trying to repair the truck and even offered to loan us their personal vehicle to get us back to Windrock. Did I forget about our 4 mini dachshunds who also were with us. They have gone above and beyond helping us in our situation. Please give them all your business because they definitely deserve it and will do you right to boot.
I had to use my roadside assistance program that I have and they connected me with Express Towing and Recovery to pull my car out of a ditch. I can't say anything for the price, as it was discounted through the roadside assistance company, but I can definitely say that this company deserves a 5 star rating. The two gentlemen that arrived to help me (one is named Tyler and I can't recall the other man's name) were not only very professional and well knowledgeable in their service, but also very friendly and accommodating to their customer's needs. (By the way, it was snowing and around 22 degrees at the time.) They showed up in less time that was estimated and quickly started their job to get me back on the road. Both gentlemen worked great together and communicated with me through the entire process and made sure that as I was ready to drive away I was not only satisfied but safe. I would have paid triple my discounted rate just to ensure I received this quality of craftsmanship and overall customer satisfaction! This isn't blowing smoke to help a friend's business (I know nobody there) and it's not just an AI generated load of crap. This is just one customer that is overly pleased with the service received and making sure the people providing are well noticed and appreciated. I highly recommend them for all your towing needs and will absolutely continue to do so. If you find yourself in need of their services, definitely give them the opportunity to prove their quality of business and customer service. You will not be disappointed!
This is one of the most helpful shops with which I've ever dealt. When our truck dropped a lower control arm this past Sunday (while traveling the first day of a week's vacation, nonetheless), Express was the only shop that answered the phone. Not only did they come get the truck, they arranged for a loaner vehicle so that we could be on our way. We had inspection results and a reasonable repair quote by mid-morning the next day, which we okayed and they went to work. Picked it up on Friday and it drove beautifully on our return trip. Being as we weren't locals and were moving on with our vacation plans (and thus not available to inspect any damage), it would have been very easy for the guys to inflate the estimate of what was required to bring the truck back to a road-worthy condition, but they did not. Many thanks to Larry and his crew!
Couldn't miss a large rock in the road that looked like a piece of cardboard and severely damaged my tire. Tyler (driver) got my Lincoln MKZ aboard the tow truck and got it to my mechanic's place (A-1) with no issues. Good job Tyler.
they arrived sooner than expected, very professional and cheaper than any towing service I've ever used. Tyler was very friendly and helpful and had a great conversation during the tow.
My wife and I had just left a late dinner in Crossville. I was kind of distracted and in a hurry and proceeded to put 7 gals of gasoline in my Nissan Titan with a Cummins 5.0 diesel. Even worse I had the engine idling while pumping fuel. When I realized what I was doing I shut it off immediately. I called Express and here is what happened: Larry (the owner) answered the phone and could not have done anything more than he did to communicate that he cared and wanted to help me solve the problem. He sent over his grandson Tyler (family business) to pick up the truck and us. We were towed to their shop and the owner offered us to borrow a vehicle to get back to our home in Knoxville. he said they would fix it tomorrow - Friday. We spoke on the phone at around 3 PM Friday and he said it was almost ready. They had to drop the fuel tank and empty it, disconnect the fuel lines and flush everything completely out. They filled the tank with diesel. We returned with the borrowed vehicle. The bill was about half of what I thought it might be, he refused to take any money for the loaner car, and we were on our way. This is way beyond good customer service. It was a miracle. If ever you need a vehicle tow or repair in the Crossville or Cookeville (they have a place their also) area, Express is the one to call. Simply amazing!
The guys at Express Towing & Recovery are great! My son was traveling through the area and had car trouble, the young lady on the phone was extremely nice and very easy to deal with. They took care of our problem in a very timely manner and at a very reasonable price. You can trust these people to treat you right. Thanks Express
No one really plans to have vehicle issues while traveling, but if you should find yourself anywhere around Crossville, TN and you need vehicular help....you definitely want to call Express Towing and Recovery!! On a Sunday night after 10:00pm, Larry (Owner) assured us they could take care of our issue and sent their tow truck immediately. Tyler showed up in a short amount of time obviously knowledgeable as to how to handle our truck and get it safely onto his tow truck. He had the best attitude, and was so very helpful. He got us to our motel and took our truck to their shop. There, Brother worked on it the whole of Monday. By workdays' end, Reese picked us up from the motel and we were back on the road that evening. Our truck ran beautifully! Our charges were fair and very reasonable. But money cannot buy the exceptional attitudes we experienced from the whole team here and we really feel the Good Lord provided us excellent care through them. The whole situation, while stressful, was far less than it could have been and we are most grateful for Express Towing and Recovery.
Starting with the phone call we had a great experience using Express. The younger gentleman that came was prompt with arriving on time and thorough with making sure that the vehicle was handled with care. Awesome experience, wonderful people to do business with. Kindness goes along way and what comes around goes around. Experienced that today with this company.
Tyler came to my rescue asap! He was very friendly and took me all the way home.... 1.5hrs away from where I had broke down!!! 5 stars for sure n definitely highly recommend using them!!! Great people for sure!!!
I called at 12:09 to request a tow for my daughter. At 1:15 no one was there so I called to get an ETA and my call was ignored 3 times. They've been great in the day time. But I would never call them in the middle of the night again.
This is an amazing towing service. They are fast with their service, the most friendly people you will ever meet. Thank you guys for helping me out with my tow today and making sure I got to where I needed to be safe. A very big shout out to Tyler the grandson he was raised the right way.
I had an accident at work, they came & got my car in a timely fashion and helped me understand the next steps in working with my insurance company. The owner, Larry, was honest, courteous, and very knowledgeable. I will definitely recommend them to others and am grateful for his help.
I broke down on Monday afternoon called them within 15 minutes they were there to tow me. They have a place where they work on cars so they towed me there and within less than 24 hrs they had my car up and running and I might add the price was reasonable. Thank you for getting me back in my car real fast. I recommend you give this place a try.
Excellent and professional service, very polite, showed up fast and fixed the problem fast. I can't remember his name but he said he was the grandson of the owner. He was raised right.
This company is great! My husband and I ran out of gas on the interstate, and a young man stopped in his wrecker truck, and took my husband to get a gas can, and gas, he was very polite, and it was a blessing he was in the right place, at the right time. Highly recommend this company if your in this area!
I highly recommend them if you're looking to buy used! I've purchased two cars from them and they're both wonderful! He works with your budget and treats you like a person, not an account.
I was on a motorcycle ride from Florida to Indiana to see my family for the 4th of July. Got a flat tire in Grandview. They came and hauled me and my bike to two motorcycle shops in Crossville. First one to buy a new tire and the other shop to put it on. They were out within an hour of me calling, which I think is pretty fast service. Driver was very courteous and patient considering the extra stop, strapped my bike down nicely. Thank you for rescuing me!
My insurance company told me they would dispatch someone. Within 25 minutes they were at my house to get the car. Probably the fastest experience I’ve had with getting a vehicle towed. The guy they sent did a great job on making sure to not do anything that could damage my vehicle worse. Very happy with the service!
So…had AAA for years…was a nightmare getting a tow..like 2-4 hour wait. Went to progressive with roadside assist. Broke down yesterday. Got a tow faster than I could get back to my truck. Express. First time use…but the dude they sent was awesome! Very nice, quick, and efficient and even tried to fix a rut in my driveway his truck made! Awe. Was rainy and muddy too.
Gary and Larry did a great job in towing one of our vehicles, then putting in a new engine in another of our vehicles. The work was done quickly, and the price was good. I'm so happy I met them!
USAA had this towing company come to pick up my vehicle. The gentleman (Roy) was very friendly and knowledgeable about towing. He actually informed me about my vehicle being towed incorrectly previously and doing damage to my front end. Will definitely be using them if the need arises again.
Side note: I even verified what he told me with my nephew who was a tow truck driver but now drives 18 wheelers hauling heavy equipment .
Had a not so great experience getting my new car totaled by an unlicensed driver. Went to get stuff out of my car a few days later, and the guy at the yard when i arrived, was the same guy that was at the scene. Didn't catch his name, sadly, but he was a cool dude.
They came out super fast for roadside service. They were very knowledgeable & friendly & went above & beyond to get my car back on the road. Excellent prices as well! They will definitly have a new repeat customer here!
