This O'Reilly's is in a very rural town the closest Walmart is 11 miles away the heaven matching prices since they open and now it's not local no more and will not match prices I spend thousands of dollars at the store per year and they have lost my business because of not doing what they did or say it will when you live in a rural Town 11 Mi is local they are the only auto parts store in this town I recommend to buy somewhere else
To the gentleman I interacted with when my car broke down during my roadtrip and I came in asking for help: I’m sorry if you were having a bad day. I know it must’ve been frustrating to have to get out your diagnostic tool after you had just put it away. I didn’t appreciate the treatment I received, however, nor was the advice I got in any way helpful. The parts were incorrect, the place I was sent to was confused why I had been sent there, and I ended up driving around on what turned out to be a blown up turbo for a good 20 extra minutes.
We had a loaded enclosed trailer that lost a wheel when the studs broke. We were very impressed with how we were helped. We searched through the selection of studs to find compatible parts and they stayed around after hours to allow us to get repairs finished. And then after he closed down the store, he pulled his truck over to shine headlights on the trailer so I could see to finish installing tire. Great experience!
Car broke down at Doctor's, next day ordered a new starter they called me the next morning to say it was in. When I went to pick it up they offered me a print out on how to change it and even told me what tools I needed . Great service.
Excellent guys working there. Made the extra effort to help resolve my problem when my car lost its alternator belt on the interstate while traveling .
Awful employees and I have family that works at this store all their employees are too busy following customers around acting like customers are going to steal something that just irritates the hell out of me bad instead of doing their job and assisting customers by helping customers get the products they need!!! Will not go back there!
We're from out of state and had car trouble on our way to vacation. Pulled into O'Reilly's in Jellico and asked if they could hook us up to see what the check engine light said. The manager explained that he wasn't able to do that right now due to Covid, but had us follow him to a local garage. He said he couldn't just leave us stranded. From there, the mechanic could help and even gave us 3 quarts of oil (from O'Reilly's) as well. Everyone was so nice and thoughtful!! You have a great manager at the store and I just had to share his above and beyond service. We can't thank him and the Jellico mechanic enough for their kindness.
My son and 3 friends driving back from Florida to Michigan had car trouble . The people at that store are taking sure good care of them. God bless you all. I will be sending an e mail to corporate to let them know how AMAZING you all are.
The salesmen were very helpful, I needed a battery and they showed they were out of it but when they looked they found one that fit my van behind some other stuff. They went the extra mile to make sure that I was taken care of and I appreciate it!
