They are a monopoly in Blount County which gives them the right to rip off anyone at anytime. Charged me 290$ for the tow and 50$ for holding the vehicle a lil over twelve hours! Just evil greedy people.
Thank you James for helping us today. The service was phenomenal and I appreciate you. I will keep this wrecker in mind for any future trips to Tennessee. Busting to tires at the National park was a nightmare but Tennessee is full of kind people. Thank you again James!!!! You saved the day
James helped us out when we were in pinch. Very friendly and helpful. I'm from out of state, but if I lived locally, Butler Wrecker Service would have a customer for life. James thank you so much for the help.
Jerry ,Jeran and Corey are truly amazing people! They sent the standard in wrecker and recovery services! They made our unfortunate experience seem to be a blessing! Friendly, courteous and knowledgeable. Very reasonably priced,I would recommend 10/10 BEST WRECKER SERVICE IN EAST TENNESSEE!! HANDS DOWN!
I had a very helpful & pleasant experience from start to finish after having an awful wreck that made for a very stressful time in my life. Vivian helped me finalize everything at the tow yard and worked with my insurance to get my car released. Thank you Butlers for providing good hometown business for locals.
Was told I could pick my vehicle up drove 2 hrs to pick up my vehicle and they would not release my truck im handicapped and work the man I spoke to was rude and not understanding poor service
$518 to tow to their lot that was less than 5 miles, picked up from their lot in less than 24 hours. Dispatch said 400, get there and there is an additional fee because they had to use a winch to get it off of a curb. Nothing but a bunch of crooks taking advantage of people who are basically left with no choice.
James was amazing! Thank you. My husband’s service dog was locked in the car and I had two police departments tell us they didn’t have the tools to help. Then has two locksmith companies tell me they couldn’t help and to break a window Butlers was great. Townsend police department helped us connect to them and they were out in a bit over 30 min and saved the day! Thank you again James!!!! He was kind and efficient!
The owner was amazing ,very understanding of my situation and gave me a good price which helped out a lot! Also the employees wasn't rude one bit. Butler's is very professional
I made an appointment to work around my busy schedule, and Corey showed up right on time in the pouring rain and got my keys unlocked from out of my truck in literally 3 seconds. He was super nice, and awesome to deal with. If you ever lock your keys in your vehicle, I would call these guys, and if your in a hurry, ask for Corey specifically.
The young man that came to get my 2020 corvette took absolute every precaution to make sure it was unharmed and damage free. Quick response and delivered to location in perfect condition. Thank you for your care and concern. Very reasonable price.
This review is for the Walland location...when I clicked the "leave a review for the Walland location" on the website it wouldn't work. I just wanted to say how fast, efficient, and helpful James was yesterday. After being in an accident, you aren't thinking clearly. James was so helpful in making sure we had everything, telling us exactly what we needed to do to follow up with getting our belongings, checking the site to see if we had left anything on the ground and brought us several things he had found...we never thought to look because we were still in a bit of shock. I can't say enough how kind and helpful he was. Everything was taken care of so quickly too. Thank you James! I will definitely use Butler's Towing if ever needed again!
We needed a short notice pick up, and Vivian was so kind and professional when we called! She absolutely made our day! We will definitely use Butler’s again!
My son had a wreck and the cop called Butler. They took the car to their lot less than 2 miles from the wreck. My son called to find out what the cost was and to see if the car was repairable. 2 days after the wreck they told him that he could pay them $120 and give them the title or pay them $660 to get the car back. This is ridiculous. So has to pay them $120, give the title, and they sell it to a scrapper. NEVER use Butler. Is the cop getting a kickback? How is charging $660 to tow a car 2 miles a good program for a customer? You are scamming people.
It had been a long time since I was broken down on the roadside. While driving my son in laws jeep down Pellissippi yesterday headed home from Knoxville I broke down. I knew it was a serious electrical problem. I called Butlers since they are my neighbors, and trusted friends. They came and towed the jeep home. It was reassuring to hear Jerry's voice. They got there fast. My husband was near so he scooped me up. I was able to call and pay via credit card over the phone. My friend Vivian White was especially helpful. It made me feel better to hear her voice Turned out to be a very dead battery (4 volts!)But it was red hot. This turned out alright but could have been far worse. I didn't have to flee an electrical fire
I locked myself out of my car last night and I called Butlers this morning and everyone was so nice and understanding to the situation. They truly are a blessing thank you again Butlers for coming out so early to deal with my car. Highly recommend them to all
After having a horrible experience with Foothills Wrecker, I called Butlers and James came out within 20 mins and had me home in 45. My brakes had gone out and he also went above and beyond to help me maneuver my car into a spot i can easily jack it up tomorrow. I recommend Butler's wrecker service to everyone and will now always use them for my towing needs. Thank you guys sincerely!
My husband was at work and a deer ran out in front of him, smashing into the front of his car!! He called Butler’s and Jerry had someone there immediately to help! We appreciated the driver bringing my husband back with him so I could pick him up and letting us clean out the car. Driver was friendly and calming during a stressful and sudden situation. When my husband realized later he forgot something, Vivian White accommodated us by meeting us at a time that worked for us to get back in the car. She then went above and beyond by suggesting we take the license plate just in case the car was totaled by the insurance company and proceeded to take it off for us! So glad they were there to help us through a situation I hope we are never in again!
After calling several other places, Butler’s was the only one to tell me they would be there soon and gave me a great price. They showed up in less than 5 minutes. Best tow company I have ever dealt with. I know who to call if I need them again.
The folks working this service were the only ones to answer the call to be heroes and save my car from the icy conditions on the mountain the other day. Very grateful for their willingness to come and the speed and skill shown in towing my car in those conditions. Great cusomer service afterward also. Many thanks!
Quick service and super helpful. Operator was skilled enough to put the car right where I wanted it without doing any more damage. They were able to tow my car on short timeframe before the impound place that was holding it hostage closed at 5pm on a Friday. They really bailed me out! Highly recommended!
Our van's starter went out on a holiday weekend, so I called Butler's Wrecker and was very pleased at the service rendered. The phone was answered immediately, and within 45 minutes, a tow truck was on the way. The driver was extremely professional and courteous. Our van was delivered to our mechanic in perfect condition. I highly recommend their this company.
We decided to help a new stylist get her car going again. I called Vivian at Butler, and she dispatched a truck to tow the vehicle to Thompson's Garage, and it was delivered within an hour of my phone call. Reasonable price, great service! Thank you!
I got my car stuck off the side of the road checking out some property for sale. I called Butler’s for help. Vivian answered immediately and sent out a wrecker to come to my rescue! She was friendly and extremely helpful! Super quick and affordable service.
Corey is great. He has saved us twice this month. Once for my husband and his truck on the interstate and just by sheer luck he came tonight for my jeep. He showed up fast. Got me hooked up and was fun to talk to on the way home. That means a lot when you just broke down unexpectedly on the road.
8.5 hours and about 700 miles from home, my truck died down the road from the Townsend Wye... My wife and I had to hitch a ride with the River Rat Crew into town, to get cell service and start calling for help. Our insurance agent dispatched the call to Butler's and I'm so glad. The nicest truck driver you'd ever hope to meet showed up, in the rain, and got us safely to the truck, loaded up quickly, back to our rental cabin and got the truck safely to Affordable Auto Repair in Maryville- where Sammy had us back on the road the next morning. Brandon- thank you. Your kindness and personality helped bring calm to the chaos, and a sense of peace in some very uneasy circumstances. So- reader- if you need help anywhere in their service area - ask for Butler's.
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