A huge heartfelt thank you goes out to Chris, the tow driver who rescued my daughter today. Her car broke down and needed towed to a dealership. Chris arrived within just a few minutes of the call and rescued my girl. He treated her with the utmost respect and got her vehicle taken care of. His concern for her safety in getting home was highly appreciated. This company has this family's future business. Rapid response, respect, and concern for safety...Rapid Towing and their respond technician are the ones to call. Thank you again!
I need a tow at least once a year, due to my many projects, offroading, and large number of vehicles. I use my roadside assistance for towing coverage, so I don’t ever get to choose the company that is selected to handle my tow.
Thankfully, due to random dumb luck, Shane from Rapid Towing has been assigned to me 3 times in a row now, and it’s always a great experience.
I went into a ditch up in the hills, and ended up 4ft deep in a 10ft deep snow drift along a road that was completely covered in slick ice. So much so, that it was like a skating rink and just pulled the tow truck back towards my vehicle. So Shane found a creative way to use the nearby terrain for leverage, and safely pulled my 4Runner out like a frontiersman who’s been doing this work for 45 years.
Gotta say, their driver Chris seems like a pretty stand up dude! Calm, cool, collected, and professional under pressure. When I saw this particular driver doing a tow, he was hooking up a black F-150. There was a loaded semi and 3 vehicles waiting for him to move his truck while he was hooking up and he made sure to get everything hooked up to the point he could get out of the way of traffic and finish tying the truck down on the side of the road. Very friendly guy, professional quality. Would definitely recommend Chris if you are in a pinch!!
When I was on my way home from running an errand, my front passenger side wheel came off due to the stud bolts shearing off, so my car had to be towed with no front passenger side wheel. This is no easy task but Chris made it look like he does this every time he's called out. His confidence, skills, and ingenuity put my mind at ease as I watched it be pulled up onto the bed with no incidents. Chris had a great attitude that was very much appreciated in a stressful situation, and the dispatcher who took my call was very helpful and pleasant as well! Rapid Towing will always be my first and only call for towing services from this point forward.
Do not waste your time coming to one of their big sale days, they had one of their buddies inside all morning before it started, then put him at the front of the line in front of everyone waiting outside all morning.
From start to finish the job was handled diligently. They were very transparent and had great communications; keeping me updated with an ETA. The tow truck driver handled everything from start to finish with care, courtesy, and professionalism. Was a great overall experience. Highly recommend Rapid Towing.
Rapid Towing was amazing! They arrived quickly and did an amazing job! The driver was friendly and helped us make a bad situation much more survivable!
Awesome fast service after AAA was useless. Service truck broke a brake caliber, and Rapid Towing responded quickly. Their professional driver even called to make sure he could locate us. Had the truck en route to the shop within thirty minutes. Awesome company. Thanks!
This is the 2nd time I've had to use your services, different vehicles, outside of normal business hours. Which is a stressor in itself. Both times the dispatcher was extremely friendly and kind, getting us tow service very quickly. We had the same tow truck operator both times, he even remembered! He is extremely pleasant and does an amazing job of taking care not to damage your vehicle. They are also very reasonably priced! Not fond of needing to use any kind of towing services, but will always use and recommend Rapid Towing! Thank you!!
These guys made it out to where we got stuck in the badlands in under an hour and had us out in 20 minutes. Everyone was super helpful and friendly. Highly recommend them.
Had a flat and needed a tow. Rapid Towing is the only towing company who is authorized to tow Teslas. My window was ~90 minutes and they got to me in less than 30. Corey was awesome. Super nice and it was obvious he knew what he was doing. (My brother had to use them last month and was also really happy with them) 11/10 would definitely let them tow my cars again.
usually towing services take a while but as soon as we talked to the lady on the phone with great customer service the tow truck was already on its way and got to us in less than 20 minutes! the guy that had came to help us out after getting a flat tire was very nice and talkative so it made the experience even better! super fast and efficient, definitely recommend
After a 20 hour drive we got a flat tire and were stuck on the side of the interstate, we called and they said they were going to send someone, they were able to get there quickly and help us out and our driver was kind and talkative.
Called to have an old car towed and the job was done in no time! Communication was great and they made the job smooth and easy. Highly recommend, would call them again!
My truck wouldn't start after doing laundry at the laundry mat, so I called for a tow, and within a half an hour, Trevor showed up and towed my truck to the repair shop. He was VERY friendly and professional, and I feel like I made a new friend. I HIGHLY RECOMMEND using Rapid Tow!
Called roadside assistance at 7:05, was advised it would be 45 minutes. At 7:50 I call the tow company they advised the driver was on his was, I verified the address. 20 minutes later I called them advised I had an event that I was now late for and would probably not make. I asked them again how long would it be, they advised the driver was there. I went outside told them the driver was in fact not there, the lady then said he was in Box Elder which was 10 minutes from my location. Told her I was annoyed, angry, and frustrated. She tried to say she understood which I immediately advised not she didn’t. Then she advised she was trying to accommodate me but I was being rude. I did not yell at her, raise my voice or use any profanity. If she would have been honest about how long it would have taken them to arrive I would have called a ride share and all this could have been avoided. Completely irresponsible of them to not accept responsibility and turn it around on me.
-11 at my house this morning and of course my car wouldn't start, my fault for not checking battery power. Called Rapid Tow and in less than 30 minutes they had me going and followed them into town to get a new battery. 3 years ago I had to have my truck towed after breaking down in the middle of no where, the company my insurance called couldn't find us, called these guys and they found us! Courteous and careful with my vehicle as always and kept us informed of arrival times both times.
I used Rapid Towing when I locked myself out of my pickup and it was a great experience. Shane was friendly, careful not to damage my vehicle and I was back in it in minutes after he arrived. I would absolutely use them again and recommend them to anyone.
Fast, trustworthy, helpful and professional. The driver went above and beyond. Excellent service. The company kept track of the progress and kept me informed with updates.
My family and I were driving home from Montana when my husband noticed the tire on our rental was about to blow. He spoke with the rental car company and they sent a tow truck to help. Shane, with Rapid Towing, showed up and was absolutely wonderful! He was quick with loading our vehicle on the flatbed and was able to take my entire family in the truck to switch out vehicles after we were told only one person could go. He was extremely nice, funny, and professional! He knew right where to take the rental at the airport and saved us a lot of time by transporting my whole family. I would highly recommend Rapid Towing and Shane for any future needs. Thank you so much!
I was insanely impressed with this company! After a stressful situation, I was truly so grateful for the professionalism! I called this morning and the dispatcher was kind and knowledgeable. They got someone out quickly. I got a confirmation text when my car got to the mechanic, it was such a relief after I had a bad experience with a different towing company. It was even cheaper than what the other company was going to charge. I can't recommend them enough. Thanks!
After getting into an accident on our family trip to the Black Hills area, Rapid Towing was a huge life saver. Their company was recommended by our insurance company; they (especially John, who was our driver) were quick and able to get our family off the road quickly and safely. In addition, they were helpful in finding a local auto body shop along with problem solving on the spot. We were over 500 miles away from home, and this was all so appreciated. We highly recommend Rapid Towing!
Thank you Dan for your professional service. Rapid Towing saved the day and allowed me to quickly get back to my vacation. Also, thanks Geico for providing speedy roadside service.
I had to cancel an appointment with another company because they were over 30 minutes late. The dispatcher was courteous and helpful and able to get me on schedule a few hours later, on Sturgis Rally Friday! Awesome! Joshua was early to my appointment with a great attitude. He had my car loaded in 10 minutes and beat me to my destination! Then he graciously helped push the car into my garage! Outstanding! The whole thing was done in 30 minutes. I was so impressed. I will definitely rely on Rapid Towing in the future. Thanks Rapid Towing!
I was broken down in the Badlands. My insurance company was no help with finding a tow truck driver. I was afraid I’d be calling everywhere. Rapid Towing was the first place I called. They were extremely friendly and helpful. Josh showed up from Rapid in less than an hour and a half (fast considering where I was). He was quick, professional, and courteous. It took 3 mechanics before we could find one that would take us, but Josh kept a good attitude through it all. I would highly recommend using these guys.
These guys were selected by my Roadside assistance. Shortly after receiving the message they were on the way they arrived. JD pulled in and was extremely friendly, kind, and courteous. He was knowledgeable and took his time making sure to secure the bike on the flatbed. Was a conversationalist as we drove the 20+ miles to the destination. Since we were going past the hotel I was able to drop my gear before leaving the bike at the shop. Pull up, bike delivered perfectly. JD was a great guy who took a bummer situation and turned it not so bad. As much as we enjoyed our time together I hope to not see him again. But if you are in need of tow in Rapid City and have a choice this would be a go to company.
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