I run an auto mechanic shop. I know from past experiences that I Barneys wasn't my first choice, but sometimes they are the only people that have the part. I called them for an axle, they had to pull it. I wasn't able to get there immediately as I live 2 hours away, so I called and offered to pay over the phone but they assured me they would set it aside for me and wouldn't sell it. It had been a week or so, and I still wasn't finding time, so I sent my father up there to grab the axle. He drove two hours and was told they sold it, but could pull another one if he wanted to wait an hour and a half or so.
Never again. Don't waste your time. Have a part shipped from a reputable salvage yard. I told my father it's up to him if he wants to wait, as he was already doing me a favor, but I'd rather pay double for a part that would actually be there when they say it is, or have one shipped in from a place I trust.
Sold me two obviously bent wheels. I paid for the return shipping, and had to call four times spanning over a month (always had a thin excuse queued up right away) in order to get a refund. Wouldn't refund the shipping charges, never-mind the fact that I sent them back due to them never inspecting/sending me faulty parts in the first place. Avoid this place if you're an online shopper. Clearly mis-managed, and leans on scummy refund policy.
Do yourself a favor and spend your money anywhere else, bought a good used motor from them or so they claimed, ordered my motor got it to the shop wrong one! Not a big deal it happens but it’s gonna put me further behind finally they got the correct motor pulled, when I went to pick up the correct motor no chains or tools were used in loading my motor I paid for but no worries they can just grab the fork lift and pick it up by the pan with the forks, no big deal I can live with it I have a pan on my old Motor I can use, got it in and running after all the delays and BB set backs ends up having 0 oil pressure and it was burning coolant internally, they offered to to have me pull the motor back out and bring it up there to get an exchange or refund well the trucks not worth the labor of swapping motors again let alone pulling it out for a refund but by the sounds of other comments that’s an average day around Barney’s
Called and checked price for tires. They had what we needed for a low price. We double checked tire specifications over the phone. Everything was what we needed and good to go. Drove almost 2 hrs to get the tires. Got there and they were NOT AT ALL the tires they said they were over the phone, dispite double and triple verifying with them to make sure they were the correct tires for our truck. We asked to speak to a manager....we were already speaking to him. Told him we were a little upset we drove so far for these tires and they were completely wrong for our truck. His response was "oh well" horrible service and don't know what they are doing!
By far some of the worst customer service I’ve ever experienced. I’ve called there now twice and was treated like I was a bother like my business was not important. I was told they had other calls to tend to! Just incredible This place is still in business I will not be doing anything with them highly recommend avoiding them.
They people at barney's were super help. I purchased an alternator for my van, and it turned out to be the wrong one, but they promptly returned my money, and apologized profusely.
For 20 years or so Iv gotten all my used car parts here from radiator to alternator battery's this that and have never ever once sold me a bad part I highly recommend Barney's I love them thank you for all your help thru the years
They gave me the wrong part so I had to go return it and of course they charged me the 25% while waiting for my money back the lady was on the phone with a customer and heard that they gave them the wrong part as well so... I dont like this place! Yes sir u probably need my $11 more than I do for restocking fee so whoever goes here again make sure u take your part before u buy it from this place!!!!
Back in time when the old man run the business, he managed to satisfy customers needs. Now it went down the drain. Waste of time to deal with this company, simply avoid it. If this place will disappear I’m not going to miss it.
Not Impressed at all!! Had a guy drive 5 hours one way, gets back with not only the wrong part but not a usable part either. Talked to the owner and he said he personally checked the part out himself not even 30 days prior. Well when one side of the differential won't move with a 3 foot bar and a 200lb guy um sorry Bernie you should probably have someone who knows the difference in usable and not usable parts do the checking. And try and inventory them so people get the right parts
Buyer beware! Looking at a vehicle that was only supposed to have 81,000 miles on it. Had a salvage yard motor in it still written in blue numbers! Barney says that's the original motor!?! Appearance showed probably well over a hundred and fifty?
Drove 2 hours from Iowa to buy an RV that we said we would positively buy & sold it out from under us an hour before we got there! No call to us asking if we were coming still or not. Should have known a junk man would screw us.
Set up an appointment to look at a car, drove 2 hours just to be informed that they sold the car. I understand first come first serve but a courtesy call before I drove there would be nice.
My wife called to order a door for our truck Friday. Was told they could get one from another yard... about 5 business days. She gave her debit card info over the phone... including 3 digit security code as it is to be paid on the spot. Fast forward to Wednesday, no money has been taken out of our account and we have heard nothing from anyone at Barney's. Called and was told the original door they thought they had was actually bad (from the other salvage yard), and that they were looking for a different one. While we appreciate that, I was not happy that my wife had given out her card information and we received radio silence from Barney's. They should have called us. Communication is key, I'd rather be over informed than under informed. She then called and talked to the manager (maybe Scott?) And he was pretty much saying they were not going to call until they had heard from 2 different yards they were looking at. Long story ending.... Call your customers when things are going wrong so they know you didn't just take her card info and run with it.... Communication!!!!!
I needed a drive shaft for my 2013 Subaru Forester, they had it pulled out for a pretty decent price and had everything ready by the time I came in there to pick it up.
Overall I'd say it's a pretty decent place, somewhat dated, but I dont expect any glam from a junk yard....
I bought a pickup from Barneys and a few days after buying it the transmission locked up. Barney went above and beyond what I could have even wished for. He had it towed to a shop, repaired and back to me within a couple days and all paid for by him. I couldn't ask for better service and a great truck.
Earlier in the spring I needed some parts for the kids 02 VW Beetle. They had what I needed at a good price and had everything pulled in a timely manner. The kid was happy and so was I.
Called because I bought an engine for my car my mecanic told me it had been eather left out uncovered or rain had gotten into it and rust had formed inside so my mecanic called and talked to them and he told me to call them because they would find me another engine but when I called to talk about it, they hung up on me so I called back thinking the call was dropped nope got hung up like I was a burden. Still trying to get a hold of someone other then the rude person who picks up the phone
This is a salvage yard and parts fail. That's why you are going to the salvage yard! Every problem I have had with a part: they stood behind it. Maybe a bit gruff but so what. Best used prices in town. Everytime they have quoted miles on the vehicle (for me to determine the part wear) when I was taken out to the vehicle is was exactly correct.
The werst place to go get parts and the prices are crazy and when you call for a part they said we will be done by 3:00 but it was past 3 I called them. I ordered a lowarm control And they said it will be here tomorrow never And toke them 2 weeks to get it in. And they got angery. Never go here!!
They sold me an abs module. The man at the counter assured me it had been tested. I took it back to my shop and tested it. It had corroded, broken wires. It did not work. Huge waste of time.
Definitely a place to avoid. Some years ago, I needed an alternator for my car, and we went here after my friend's first choice was closed that weekend and the second choice didn't have the specific style I needed. No sooner than I'd paid and we were walking out the door when I realized they'd sold me an alternator with a CRACKED housing. I pointed this out and the guy seemed a bit aggravated and said one would have to be pulled. It wasn't that long a wait, but we did have to clean off the cables that had been cut off (no wonder it was quick). And just to make it more interesting, that alternator lasted only a few days before it quit. Ended up buying a remanufactured unit from one of the car parts stores here in town.
My experience was very positive and I am completely pleased with the service I received. I researched on the Internet to find what I wanted at Barney's; I called them on a Saturday to say I could be there on Monday; the guy I spoke to worked with me to negotiate a good price for the motor; I arrived and all went smooth as silk. Each person I met was friendly and helpful.
guys are as rude and un-appreciative as they can be. almost never call back, never have time for you, treat customers like they are a burden. They must have some regular customers that they treat well, because there is know way that the general walk ins are keeping this place open. they get one star since it's the only way i can post this. PLACE IS A JOKE DON"T WASTE YOUR TIME
I just got off the phone with quite possibly the worst example of customer service I have ever experienced... Immediately into my inquiry of a 2004 Ford Escape wheel, your unhelpful employee expects that I'm an expert in automotive mechanics and basically makes a mockery of my inquiry. It was as if I was wasting his time. I should mention, I wasn't even on the phone with him for a minute. He managed to force me to hang up before that. Its a shame how an event like this shatters one's perception of a business.
I called for a blinker socket, a socket! You know what a tiny little bulb goes into, he quoted me $25!!! For a little light socket! If it were gold i'd have bought it, but as far as i know its a tiny piece of plastic with a couple wires coming from it. I can't believe he's still in business......
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