Brandon specifically has been great to deal with on the service side. We are a local trucking company that hauls our own freight and need timely service. JH has made some recent changes and Brandon has been fantastic in those changes. Would recommend them for any trailer repairs, we have specialized trailers and they handle those odd ball situations as well!
We had a trailer break down in town today and the manager Brandon was so patient. He made many calls to other places around the state trying to get the parts for the repair to be done right!! I would go there again for all my service and repair needs. While waiting around they offered us waters and the bathrooms for our convenience!
I had a great experience at Jim Hawk Trailers. Zack was very easy to deal with professional, helpful, and overall just a genuinely nice guy. He made the whole process simple and stress-free. If you’re in the area and need assistance with your truck or trailer, I can’t recommend this place enough.
Zach is the man! Our trailer lost a wheel n the road and we were in a tight pinch, got to their place at 8 when they opened and Chris had replaced wheel and hub, serviced the others, and even replaced some clearance lights! These guys are top notch service, polite, and professional. Don’t hesitate to use them
Had an axle slider come off the rail, and the rail was now sitting on top of the locking pin. Apparently this was the first time they’d ever seen anything like this! They pulled out their perseverance and with some good old fashion American gusto, slapped everything back into place. I was in and out, in less than twenty minutes.
If I could give negative stars, I would give -5 stars. Thieves and liars. We had a slightly used lift gate installed on one of our trucks. They tried selling us things for the lift gate that we didn't need. I was told their service guys get commission for selling parts. So, they are basically encouraged and incentivized to put new parts in. After paying $10k for their "services", we had to pay another company $4500 to fix what they screwed up. The welds they did were poor quality, looked terrible, and apparently were incredibly expensive and time consuming to perform. They installed the incorrect parts but decided to "make them fit". After we got the truck back, the lift gate would bind on the way up and suddenly drop on the way down. It was incredibly dangerous. I will never use these crooks for anything.
Great guys with all the parts you normally need. I had some air lines that needed work on my heavy haul trailer. Most everything was in stock. They invite you to come into the parts house to get exactly what you need.
Jim Hawk did an awesome job of fixing my trailer. They were very friendly, helpful, and were able to quickly fix my trailer. I highly recommend do any business with them.
Actually, all is fine here at Jim Hawk, despite the jaded ramblings of an ex employee. We still treat our customers and employees with respect and basic courtesies you would expect from a top notch trailer service center. So come on in and let us take care of you.
My husband called with a trailer issue late on Friday afternoon, they told him to come on in. We got there and they got right to us and fixed us ASAP, so we did not have to cancel our load we we're scheduled to pick up. Great service and would highly recommend. Thank you Jim Hawk Trailer Service.
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