So happy with the service, kindness, and experience of Abra. Car looks new and couldn’t be more appreciative of the communication and timeline of Marcus and the whole team. Many thanks!
Amazing experience, car looks just like it looked before the accident, shout out especially to Marcus, he made what would be an unpleasant process as smooth and pleasant as it could be, even over the Holidays, excellent customer service.
Marcus always takes really good care of my car and makes my life so much easier! I’m kept up to date on what’s going on and everyone is so kind! Thank you guys so much! Before and after photos are listed (BRAND NEW BUMPER, LOOKIN GOOD!)
I was sent to ABRA through my insurance company for some body repairs on my vehicle. They were very friendly and easy to work with. They kept me updated on the process of my vehicle. And even though there was a communication issue with the insurance company, they handled it wonderfully.
I was very impressed with the customer service at ABRA Auto Body. All communication was incredibly professional, and I received regular, helpful updates to let me know where my car was in the repair process. The team even worked to finish a few hours earlier than expected when I had a time crunch on my end. The repair was excellent, and the service was five star. I would highly recommend this location!
While I was in Sioux Falls today I had an issue with my front bumber coming unattached from my car!! Called Abra to see what they could do to fix it so I could make it back to Minnesota they got me right in looked at it, fixed it!! So I could get home!! I would highly recommend Abra for all big or small issues!!! Thanks so much to the young gentle man who fixed my car and everyone else that was there!! I would take my car back!! Thanks again!!!!
They fixed my 23 eclipse cross in great time and it looks amazing color matches perfectly and its not an easy color to start with They also cleaned it never had a business do that.
Nobody likes having to go to the body shop but they could not have made this experience any better. Communicating what needed to be done and the step of the process my vehicle was in. Quick turnaround time. They dealt with insurance so I didn’t have to. The work is impeccable, can’t even tell any damage was there.
Sonita my adjuster and the sweet girl who works the front were so easy to work! Donita made every attempt to minimize my out of pocket cost and find me what I needed, and everything was done relatively quickly. I would and Will def use ABRA again
I had a really great experience with working with Abra on getting my new truck repaired. Had an unfortunate incident with a turning semi about a month after purchasing a new truck. Worked with the businesses insurance to have the truck repaired at Abra. Everybody there was awesome to work with. Marcus was my representative. And he was really great at keeping me updated on the progress of the repairs of my truck. Would highly recommend working with them.
I recently had the experience of dealing with Abra Collison in Sioux Falls, South Dakota, following the total loss of my vehicle. I must say, their service was nothing short of exceptional. The team was amazing, fast, and professional throughout the entire process. They handled everything efficiently, providing clear communication and support, which made a stressful situation much more manageable. I highly recommend Abra Collison for their outstanding service and dedication to their customers.
On Friday, November 1st I came out for my lunch break to find a big black long streak on my Cadillac Escalade. I wasnt sure what it was. Too cold for tar and it wasnt a marker long story short it was grease of some sort I ran over. They were able to get me in and within 5 minutes I was done and they didn't charge me anything. I would highly recommend this place. PS Only one issue and that was with the Apple Maps it will take you to the Menards parking lot.
My new car was keyed with a screwdriver down both sides! I took to ABRA and they did a wonderful job, kept me informed and Marcus even put the child car seats back in.. all 3! Thank you Marcus and staff! Would highly recommend them
ABRA and the whole team that works there did a great job of repairing my vehicle. I was from out of state when the accident happened. It was a vacation we had planned for years. I would recommend them to anyone for car repairs. Thanks Marcus and the young lady at the reception desk. They helped save the rest of my vacation. Good people do still exist.
Abra did great work on my vehicle after I hit a deer and it looks amazing! They did it quick and gave me updates along the way. My only complaint is they should have better front desk service I had to wait awhile for someone to come to the desk and help me both times I was in.
Customer service was good with all I encountered. The only hiccup in my experience was that when I needed a loaner vehicle, there wasn’t communication regarding contacting Enterprise to arrange for a rental car. However, when it came to dropping my vehicle off, it was handled at the time by the front desk staff making a call and caused no issues. It just took a little longer as I had my kids/car seats along too! Good experience with no concerns. Vehicle looks great and was appreciated it was all vacuumed even at pick up.
Mid-November I brought my car to ABRA-South. This company was the quickest one to get my estimate and repairs done to my car, or so I thought. It took ABRA-South 2 months to repair my car. All but 1 time I had to initiate contact with ABRA-South. Even when I was told I would get call back from Zack. I received my survey for their service before I was even notified my car was ready to be picked up. When I called, it wasn’t. My car needed extra repairs that were not in the original estimate; Zack called me to pay them instead of my insurance. Stating I could get my car today or Monday if I pay. Making me feel as though my car was being held for ransom. An after market part was removed from my car and not returned to my possession. Glass all along the base of my windshield though was charged for glass clean up. Would not recommend to anyone. ABRA-South and Zack have horrible communication skills with customers. You will not know the status of your vehicle unless you call, including when they send it out to a third party. When you call you will get a list of excuses to why he never called.
I worked with Zach to have my vehicle repaired and he was exceptional!! He was professional, great communication, and my car looks back to new thanks to their abilities to repair! Bonus to have my car cleaned inside and out upon receiving it back from the shop!
Very friendly staff, they took the time to understand my needs. Was able to setup an appointment to get my truck serviced within just a day or two, and the repairs were completed within hours. Im satisfied with their work and happy to get my truck back in good working order.
Update: I finally got my car back after 4 weeks. I updated this to 3 stars just because of the length of time this has taken. The painting is adequate. It blends well but slightly misses the depth of color of the original paint.
You would think these were the before pictures but they’re not. This is the work they deemed acceptable to fix a minor paint defect. It’s worse now than when they started. Service was ridiculously slow. Three and a half weeks and this is how my car was returned to me. They should be ashamed. I’m disgusted by the poor quality and poor service. Still trying to get this resolved.
Abra Autobody was very accommodating for repairs needed for my Ford E250 Van. It only took 1 full business day for repairs. I had excellent communication knowing the cost of repairs and when to be completed. I was very pleased with results. I highly recommend them for service and repairs for Autobody and other special repairs. I felt they should be the gold standard in Sioux Falls. Extremely Satisfied! Definitely will do business again!
After a May hail storm my truck sustained damage including a smashed windshield. After 4 weeks waiting on an appointment to make an appointment I was scheduling for the work to begin June 30th. After having to battle to get a rental, the truck was out of my possession for 6 days, I was called that next Friday right at around 5 and told my truck needed a new roof and that my insurance company denied the windshield replacement. That’s not their problem but not letting me know until the last minute is. Communication with this place is nonexistent, no return calls, you have to stop in and hope your case worker is there. After some time I got the insurance to cover the windshield but had to make yet another appointment for the new roof again a month away. When I got the truck back there was a hail dent they missed and I had to make the rep write it out in front of me for the next appointment to get fixed. Brought the truck back in late August, when I got it back the windshield wipers did not work, and the daytime lights didn’t come on. I fixed that by putting a fuse back into its correct position and adding back a missing one for the lights. I’ve had to take it back to get overspray cleaned off the rear window, and just now a piece of weather stripping flew off on the highway . I see they broke the clip that attaches the striping and added 2 sided tape to put it back on. Terrible just terrible.
I am grateful for the excellent experience with Abra. All the staff were courteous and efficient. Zach kept me apprised of the progress of the repairs on my vehicle. They were very timely with making the repairs. They handled everything through my insurance which was hassle free for me. They even buffed out some scratches at no cost. I strongly recommend using Abra for all your vehicle repairs.
I had to get my front end replaced. The whole process from start to finish was excellent. Briana was amazing to work with. She set everything up and got me into a rental. She kept me posted and informed on how things were progressing. Would highly recommend to anyone!! Will definitely be returning if needed in the future
Oct 02, 2020
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