Unprofessional, rude to people calling to ask questions. Does not accept card payments to get car out of impound. $345 is crazy for having the car from 6:30AM to 9:45 AM. And cash may be standard but being rude is not. A plus towing was professional and polite when I called them with questions. Also when I advised I would be giving one star review for being rude the guy said go ahead.
Just down right rude and unprofessional considering there getting our money, could’ve came off much more polite, terrible customer service!! Was also very disrespectful to my auntie whom was there to do nothing but respectfully communicate.
Great communication, Excellent customer service and fast response time! Highly recommended! Top of the line equipment and will get you back on the road promptly. Competitive prices as well.
If I could give 0 stars I would. They came out and the guy said he can’t get me out cus he might get stuck. So I got out myself and he still charged me 137$ for coming but not being able to do the job
We had our alternator die on our Honda Odyssey. Chris and crew towed it and replaced the alternator for less than our local mechanic. We gone back for a couple other items. Great communication. Great people!
After calling 3 other companies with an hour out time to get to my driver, these guys dropped everything and went to him! Towed our power unit in to repair and took our trailer on to our delivery! Awesome group of guys!!!
My car's transmission died on me and Chris not only was fast to the destination (about an hour away) he stayed with me until my ride was almost there and then even called me to make sure I was picked up safely. Chris was super helpful, friendly, and patient. I wouldn't want to rely on any other towing company.
This company is a scam, plain and simple. Platinum Towing towed my car over a parking ticket while I was out of the country on my honeymoon, and they outright refused to release it to anyone but the registered owner — even though multiple other towing companies confirmed that a signed authorization and ID would’ve been perfectly acceptable. Platinum chose to make things as difficult as possible.
When I had a different towing company call to try to retrieve the vehicle on my behalf, they threatened to increase the fees if one more person called them. That’s right — they literally said they’d jack up the price just because we were trying to find a way to comply with their ridiculous demands. It’s obvious they were exploiting the situation to make more money, knowing I was out of the country and desperate.
Their customer service is aggressive, rude, and completely unethical. This company doesn’t just lack basic professionalism — they prey on people in vulnerable situations. If you can avoid them, do. They shouldn’t be in business.
I had a great experience with Chris and his colleague(sorry i can’t remember your name)today!! He came in a very timely manner and was very knowledgeable and kind!!! Definitely will be calling again if i’m in need of another tow!<3
The tow truck arrived quickly and got the job done efficiently. The price was very reasonable, and the customer service was excellent. I’m impressed with how smoothly everything went. Highly recommend this tow company for fast and reliable service!
Platinum Towing was very professional, friendly and knowledgeable. He was quick to arrive to the scene, which was very appreciative. Would recommend to anyone if they have to get a tow!
Platinum Towing is phenomenal! I've used them for my towing needs several times now, and absolutely no complaints. Very professional, on time, and always incredibly helpful when you need it the most!
I'll always use Platinum Towing for my towing needs, great company to work with!
I want to give Chris his flowers.. out of 10 service providers he called me and let me know he was coming. Very nice, kind and went above beyond for me in my time of need. God Bless this man and his family and business!! I highly recommend him if in SD area and he does long distance towing! ⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐11/10
If you’re stuck anywhere nearby call this company. Chris was our angel, truck broke down right out of Sioux Falls. He was so incredibly kind let us stay on his property with our trailer. Gave us the security we’d be ok. Then took truck to dealership and brought hubby back to trailer. He was so fast incredibly efficient and knowledgeable. Offered to bring back not only broken truck but trailer as well all the way to CO. You can’t beat the service Chris gives! Need a tow, this company hands down is the one to use. Chris you were and are incredible and we were truly blessed you were our angel that night. Thank you so very much
We were stranded with a tire blowout on our 5th wheel...I mean totally destroyed!...on I29 and Chris came to the rescue. Friendly, professional and worked quickly to put our spare tire on for us. Highly recommend!
We hit a deer on I 90 west of Sioux Falls. We were in a Rental Car and the car was damaged to much to keep driving. We had a terrible time with the Rental Car Company until Platinum Towing Owner Chris came and helped us! He was very quick to come load up the vehicle and was extremely helpful and polite and cared about our situation. He went out of his way to assist us to get where we needed to and all 5 of us were comfortable the whole time. He had a nice clean cab for us to ride in and took the vehicle all the way to The Owners home over 300 miles away! I’d highly recommend using Platinum Towing!! Commitment to helping others is very important and it shows with how He handled everything with us! Thanks Chris! Sincerely Dan and Amy
Had a wheel fall off my car, called another tow company that couldn’t get out to me. Should have called Platinum Towing first! Chris came out right away, got my car loaded and delivered fast. Thank you for the excellent service and will recommend you in the future!
Chris is the man. I called and he came out fast. Not only is he nice he has some of the nicest equipment your vehicle will ever get hooked to. If you need towing call Platinum Towing and Recovery.
Best service around! Was waiting a couple hours on the insurance company to find someone and finally decided to make a call myself. Another towing company referred me to them being I was towing a camper trailer behind when I broke down. He got me back to town and set me up with a great repair shop that got me up and running again. I would highly recommend to anyone to give Platinum a call no matter what vehicle or setup you’re broke down with!
We rented an RV and had studs and lug nuts fall off while driving on the interstate, causing us to lose tires and control. Chris was the only person who acknowledged the fact that it was late and our four kids shouldn’t be stuck on the side of the road. He came out immediately in his own personal vehicle to transport me and the kids to a safe hotel and then went back to tow the RV. His immediate assistance and kind heartedness made our terrible situation a much easier one to deal with. Highly recommend.
Chris showed up quickly to pull my car from the ditch. He was very helpful and friendly. He made a crummy situation into a pleasant one. I highly recommend them!
My truck stalled in this crazy South Dakota winter weather and I wasn't able to get it moved due to towing companies being so busy. These guys not only towed it but also got it running in no time. Chris and his team Rocks! Highly recommended for anyone who is done with all of the other rude companies out there who seemed like I bothered them with needing a tow. Definitely now my go to guys and will continue to promote them. Thanks for your time and kindness. Mahalo plenty, Emery!
A wonderful man from PLATINUM TOWING & RECOVERY got my daughter's car out of the interstate median FAST despite several promises from our insurance company that help was on the way. I HIGHLY recommend this towing company and would use them again! Put them in your contacts!!!
Chris came to our shop with his Class-A Heavy Wrecker to help us lift and move our Volvo VNL both forward and backward tow. He had all the correct fittings & frame forks . Very efficient, experienced, certified, and conscientious. HIGHLY RECOMMEND.
The belt in our car went out just as in got in Sioux Falls and it was at a time on Saturday afternoon when no repairs shops were open So we were in spot since we are from Brookings and needed our car towed back to Brookings. Chris from Platinum Towing came sooner than the expected arrival time and we were very, very happy with his service. He got us and our car back safely home. He turned a very stressful experience into a pleasant one. I would highly recommend his services whenever you have a breakdown and need a tow.
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