Not satisfied with the overall experience. Although the work was done quickly, the finishing quality was poor. When I visited, I clearly mentioned that I needed work on a dent and tail light. The front desk gave me one quotation initially, but later changed it to a higher price without clear explanation. To make things worse, the job wasn’t even completed properly. Disappointed with both the service and communication.
On July 7th 2025 my friends truck motor went and quit on him. Real early in the morning I get ahold of John at JT Mechanic and pay for his truck to be towed and I spoke with hlthis guy myself and he said "Sure no problem we'll stow the vehicle for ya no charge. Just keep in Contact." Which we did and its now only a month and 2 days since. REMINDER Paid in full the invoice the morning of and had an agreement we would be coming to get the vehicle in a reasonable amount of time. Here it is Aug 9th 2025 after a 750 mile journey they won't release the vehicle without further payment of 1500 dollars. Dont believe what he tells you get a written agreement. Also he moved the vehicle to his personal residence (which as many men do, you do business at home too too) after only 2 weeks, he wasnt aware but the vehicle has a location tag installed. When we showed up at his home to retrieve the vehicle he was very confused and asked "SO, how did you find me?"
Overall Dont DO Business With Them Unless You've No Other Choice.
The BMW dealer said our car needed the Vanos Selonoids replaced. I had never heard of one, but parts alone were $800.00. I asked an independent BMW mechanic about it and he had never heard of a Vanos Selonoid either. I took the car to JT and he knew exactly what they were, cleaned rather than replaced them and noticed my waterpump was worn and wobbling and would need replacing also. I was impressed with his knowledge. It's hard to find a mechanic to work on BMWs in this part of the country.
My son goes to DSU. His car wouldn't start on Sunday afternoon right before Christmas break. He was supposed to drive home on Monday. I called JT and they towed the car on Sunday evening. They had the car diagnosed and fixed by 2:30pm on Monday with a fair price and good communication. Saved me a huge hastle of trying to figure out how to get my son home. Thanks so much!
My car just wouldn’t start in a crowded parking lot. Quickly within the hour during business hours the issue was diagnosed and an estimate was given. It was done by the next day. For a student, this was a miracle. Thank you so very much.
Amazing and honest! Our truck died pulling a camper on the way home from vacation! On a Sunday afternoon, he promptly gave us a tow (including the camper). He fixed some blown lines so we could get to a hotel. Then Monday morning he fixed our water pump and sent us on our way! THANK YOU!!!!
Very unorganized, poor communication, no proof or evidence of the service being legitimate, has the supposed customer help with the labor of the repairs while still attempting to charge for the labor. Oh and makes verbal agreements and then denies said agreement seemingly to cause problems for the supposed customer. I am not and never will be a customer of JT Mechanics, but I have been offered his help on numerous occasions and unfortunately trusted his word. He may not normally conduct business like this but regardless of who it is, the agreement should be upheld. Presently I have requested the invoices be supplied the team has refused so far. I wonder how they can claim them to be legitimate but continue to refuse to send the proper documentation of validity. 🤷♀️
Had to be the worst customer service in town. Imagine being told never to come back and being called a liar.I brought in the car for ignition issues. He had the car for 2 days and fixed it but broke the door handle and had no intention of taking responsibility for the damage. Told me never to show up(threatened actually)funny guy!
If I could give more stars I definitely would!! Camping weekend with our camper turned bad for my husband, 3 kids and our dog on Saturday when we were on our way home around noon. Our pickup over heated and it was blowing antifreeze everywhere. Our roadside assistance called around and couldn’t find a repair shop open or even willing to help. I called JT Mechanics and talked to John; he was so willing to stop what he was doing come pick us up, tow us to Madison, fix our truck and get us back on the road!! Thank you so much John for helping us and getting us home!! Great place and great work!!
Great service!! Open and willing to help on the weekend when we were stranded. Came out to campground towed vehicle, fixed it and brought it back to us! Went above and beyond to help us when we needed it. Can't thank you enough!!!!!!
I had a great experience I took it in for the alternator and to get one of my belts . They did an awesome job and they were really nice. I will be back again
I had just loaded in Madison and was about to head out when I realized my trailer had an issue with a track bar. I called around but either nobody was interested in making some money by fixing it, or the place that advertised as truck/trailer repair didn't even answer the phone. JT was fueling his wrecker so I figured I'd at least ask him where I could possibly get it looked at. Not only was he a nice guy, he stopped what he was doing, got me limped over to his shop, pulled the part off and repaired it and had me back on the road with no issues. He also didn't take advantage of my situation and gauge me. Price was beyond fair, and he's prioritized my situation which nowadays nobody knows how to do anymore. Definitely recommend this guy for repair, very good welding and if you need a tow, he can cover that too. I'd give ten stars if I could. Thanks JT Mechanics for going above and beyond!!!
BEST experience!!! Getting stuck in the snow is no fun….and trying to find someone will to help tow it was hard then anticipated. JT Mechanic sent a tow truck out without hesitation. Extremely knowledgeable driver had us out and on the main road in less then 10min. Absolutely recommend ⭐️⭐️⭐️⭐️⭐️
Pull car out of ditch wanted to charge over 400 after yelling and screaming came down to 350. Still insane for 10 min pull out. This guy is a crook call some one else please John is a jack wagon. Please support people who care.
This place plugged up my tire and sent me on my way. They're a real life saver, and I'm really glad they were around to help with my car problem. I'll definitely be returning to this for any future car issues!
Late at night gave us the tire change we needed very professional and super efficient in our situation. Good price highly recommend. (Drove from out of town to accommodate us) will be using him from now on.
My insurance found me this company, he came and picked us up prior to towing our vehicle on his time, and took us to our car location. Our car ended up being towed before we got there. Our driver then helped us locate our car with another towing company and drove us to the towing company. He was a great guy super friendly and had amazing hospitality with us. We highly recommend him to anyone needing a tow done in his area. He was not obligated to help us the way he did but chose to anyways. And even continued to offer us help if needed after we arrived to the tow company. Amazing guy, amazing service, and amazing company.
I need to get a new battery put in my car and I am so glad that I went here. He made time in his busy busy day to put my battery in so I didn’t have to go very long without my car. I strongly recommend going here. And he is very reasonably priced!
When I lived in Madison I took my car here to have the a/c, rack and pinion, brakes and oil changes done. The work was always professional and done the same day I made the appointments for. The pricing is fair for the area. The Towing side of the business is just as professional and pricing is competitive.
Over priced. The work he did on my car cost more here than if I would have went anywhere else. He did the work but didn't even bother to see if there was any thing else wrong. Which there was. Wasn't even done when he said it would be took 2 more days. I wouldn't go here.
I called JT Mechanics and they were very helpful diagnosing the issue and getting it fixed at a reasonable price. My van needed breaks, I called at noon they had it fixed by 4:00pm that same day!
I've taken my Honda to JT Mechanics a number of times, once for an alternator replacement that is good as of 8,000 miles. Another time my engine began to leak oil, dropped the car off in the morning, later that night when I picked it up, it was brought to my attention I had a small exhaust leak that was also fixed and I didn't even see it invoiced! Pricing was fair, the service was quick, and my satisfaction continues to this day. Thanks JT Mechanics
Paid $100 just to get my car pulled out of a ditch and then when I took my car to Jacks Service they told me my control arm was bent during towing and now I'm looking at over $600 in repairs for damage caused by towing. When you pay $100 for a "professional" to tow your vehicle you expect it to not be damaged in the process.
Great service! He replaced my hard-to-get-to 2013 Ford Escape battery for only $40 and took around 20 minutes. I could barely jump that thing in under 20 minutes. He also said he would've replaced it for free if it was easier to get to. JT is on your side!
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