What clients say about ATLANTA WRECKER SALES, INC in Chesnee (SC)
We bought a new Ram Rollback from Atlanta Wrecker Sales,They had thier driver meet me half way on a 700mi pickup trip.We met at a truck stop where the driver was given the wrong bill of sale,30mi down the road I noticed everytime the blinkers were turned on the headlights would flash,stopped to check that out and noticed the tires,40psi way to low. This is the day after they did a COMPLETE DOT INSPECTION, DOT might want to look into that.Weeks later still no paper work to licence the truck,They lost it and had to get replacement.After about 1500 mi it developed a very loud rattle where the E brake cable was routed crazy around the bed and cab mount from bed installation,$500 to Ram dealer to unbolt the cab and put cable in a better position.I sent the bill to them and was told "no problem we will reimburse you,our mistake". 2 months later and a few phone calls and nothing yet.
This was the second truck we bought from them first time was very smooth,They seem to be going down hill.
i was driving on hwy 92 and this guy in the white tow truck was going about 90mph in a 45 zone with out his main headlights on he had his running lights on but not the actual headlamps not to mention he tried cuttin me off an it didn’t work too well whoever was drivin that truck your a horrible driver n i think u should be fired or punished because the driving was unnecessary just to pull into a gas station right after…
The gentleman at the front desk was so helpful and patient on giving me pricing and helping me find what I need. I appreciate this kind of customer service and his kindness! I didn’t get his name but Initials on paid invoice was DH if that helps.
We bought a 25 international carrier and a 23 ram mpl 40
At first communication was great the wrecker wouldn’t be done for a few weeks but we needed a truck so we agreed to pick up the carrier now and they would deliver the wrecker in two weeks. So I drive down pay for both truck pickup my carrier and they say the paperwork will be mailed for us to register the next day. 7 days later no paperwork so I call get told someone will call me back I wait a few days call again same thing no return call. After about three weeks of being told that someone would call me back I finally call and demand that they find out while I was on the phone and they say that it never got sent and it would be overnighted. So we wait another week and I call again they say someone will call you back no return call. Finally reach someone they say oh we will mail it today and we get our paperwork. All the while still no update on our wrecker that was supposedly two weeks out so I reach out to the salesman rob and he says I will call you back in twenty minutes and let you know what’s up with your truck. Four days no return call. I call again and he says same spill I explain that we have waited weeks on our paperwork and that the only reason we picked the first truck up before the second was because we needed a truck now and we paid insurance for five weeks for it to sit un useable. He said I understand I’ll give you an update in twenty minutes. He does call back and says truck is done. This is Monday and we plan for Wednesday to pick up the unit (they decided they wouldn’t deliver after they said they would which was fine). Rob explained I will call you back by 12 on Tuesday to make sure we are good for Wednesday. 4pm rolls around no call so I call him and he said Wednesday morning was fine. So I drive down about four hours explain that I was pretty frustrated that they wouldn’t communicate with their customers. So I take the truck bring it home now here’s where it really tops it off.
I get my new mpl 40 to the lot and we are checking it out and the remote was wired backwards! Close is the open and in is the out! I call them and they say well you can drive it four hours back down here or fix it yourself!! Upon opening the hood there were extra wires laying in inside lip of the fender control handles loose sharpie marker on the diamond plate where they marked for the controls and didn’t clean it. The diamond plate edges were so sharp it would cut you. (I have pictures of everything if you message me). So I fix the controls and go on so I get a call car over the bank and want to use my new truck get on scene and the right winch cable is so knotted I had to hook it to the wheel lift in free spool and unfold the lift to pull the cable loose all the while I was on a accident scene! Needless to say after spending $255k customer service wasn’t great communication was terrible and there was no quality or attention to any detail building the unit. Also on the second unit the sales man tells me we had explicit instructions not to give you a 30 day tag on your wrecker because your paperwork is over 30 days old and I fight to get my tags because they didn’t send the paperwork for 5 weeks! I try to be easy going and easy to please but people need to know what to expect when buying from this place
In this business down time is money lost. I ordered a part from them with the assumption they would send the correct part . They did not and then made me pay for the correct part before they would send the part back out . This is a horrible practice not only did I lost money for the truck being down but I had to buy the part two times and wait to send the other back because of their mess up . No apologies no nothing just charge my card again
We purchased three trucks from them last year . Smooth transactions as always. Rob is a great guy and keeps his word. I have a fourth truck on order with them. These guy's are the best in the industry hands down 👍
I'm gonna start by saying. I have purchased over 2 dozen trucks over the years, But dealing with Atlanta Wrecker, sales has been by far the easiest and best experience of all.
Rob Lowe in sales has taken the time to spec out the perfect truck for our needs and many of people we have sent to them. He will also continue great service by over seeing you get parts and additional equipment as needed
The owners Lee and Matt take the time with their customers and go over and beyond to make sure everything is perfect and your happy.
The service doesn't stop when you drive away.
Over the years of dealing with Dusty in the parts department has also been absolutely flawless. Between all of their extensive knowledge and expertise.
It's literally like dealing with family when you deal with anyone of their staff.
Hands down the best one stop shop for our industry needs and demands
Thank you Rob..By far the easiest new vehicle purchase I have ever done. Rob took excellent care of of us. We got the truck earlier than expected and could not thank Rob and Atlanta Wrecker enough. We definitely recommend them to anyone looking for a truck. Again thanks from Kissimmee Towing
We want to give a big shout out to Ronnie! He is our go to guy when we add equipment to our fleet. He is super knowledgeable and makes the process so smooth and easy. Always a quality product from Atlanta Wrecker. We won't go anywhere else!
I have bought 3 trucks from Rob this year it was an easy process had what I needed in stock and read to go .
I will definitely be returning to buy another truck from them soon thanks Rob
BUYER BEWARE - I wish I read the other reviews before I contacted this company to purchase a truck. I had the same experience as a couple others. I desperately needed another truck when we were still a new company only about a year into business. We worked very hard to get in the position to buy new and once we were ready to buy, we called Atlanta wrecker sales. Jeff answered and seemed nice. Told me he has the truck I wanted and gave me a price. I told him all I need is a VIN for the bank and whatever paperwork I needed to sign for AWS in order to purchase the truck. He said ok. Next day he called back and said the truck price has gone up 4k …OVER NIGHT. He blamed it on ford taking away the rebate and said it didn’t matter that we agreed on buying and the price the day before. I told him that was wrong to price gouge just because he knew I wanted and needed the truck and that I thought this was bad business but I still needed the truck. He called me back the very next day and said the truck was now ANOTHER 4000 DOLLARS for a total of 8k more in just two days lol... This is where I drew the line and called management. I was told later by another employee that he lied about the rebate thing and he was literally just price gouging. I called to talk to a manager who said they would look into it and help me get into a truck and they never called back. I called back and was told they didn’t have any air brake trucks and it may be next year because of a chip shortage. These guys did me dirty and threw a wrench in our business operations that we worked so hard towards. Now we are a highly successful company and will NEVER USE AMERICAN WRECKER SALES. I’d rather pay 10k more to another truck sales company for every truck we ever buy than to do business with American wrecker sales ever again. You don’t do people wrong in business. The truck shortage will go away but your dirty reputation won’t. We are sure to let all of our fellow tow operators and companies know of this to help save them from dealing with a terrible shady company where the customer comes last And price gouging comes first.
Changing this review from 1 star to 3 … I had a very bad experience buying a truck from their salesman robb the bad was not robbs fault was a internal error out of his control … he has tried very hard to help me since and timing has not worked out I do hope to do business with robb down the road he will be on my call list when shopping for a truck !
Robb Lowe was the man called and talked to him about needed another Rollback on my fleet pretty quick two and half days later I drove off with a 2023 f650 great truck also got me loaded down with all equipment I needed .. very professional and willing to help and go the extra mile. Also got a buddy that has a Mack truck coming in a few weeks and he is dealing with mr Robb also and he has been very happy . If you need a wrecker or snatch or rollback call Robb Lowe is will get u fixed up . Now to the owner of Atlantic wrecker give that man a bonus he is the man 🤙🏻
There Is nothing good to say about this company.
In August 2021 i pay deposit for the truck and we agree for everything , truck, price , color and after 2 month they said price going up $3000 and i said no problem then waiting until may 2022 nothing yet i talk to the sale manger then he said talk to jeff because he sale me the truck , jeff didn't answer the phone and text for days then he call me after 3 weeks said the truck price going up $12,000 more then the price we agree. how this company doing this Business and people trust them i wish i can give 0 Star if i can.
Robb and Martha make every transaction smooth as possible. We have bought multiple units, equipment, parts through Atlanta throughout the years and it has always been good business thanks
We are a Maine based company that needed a fleet of Roll backs, I called Atlanta Wrecker sales South Carolina location and spoke to salesman Sherard. We told him want we needed and he made it happen very quickly. Awesome inventory and honest pricing, very Professional staff. We purchased a new Chevy 6500 Roll back, 2022 MV, and a 2022 Kenworth all within the last six months. Sherard was honest and very professional. We plan on doing more business with this company.
Donny
Submitted my deposit towards end of March. Was told truck would be ready by mid May early June. I got called end of May saying that international had messed up their order and that if I was willing to switch a white truck I had ordered for a blue or silver one. I was hesitant and was about to cancel my order but the salesman sweetened the deal by saying he’d take off money from the initial price for the inconvenience so I agreed and switched the color. I get a call a week later saying if I’d be willing to change my toolbox size because they didn’t have the ones I ordered. I let them know I needed the 60 inch toolboxes for some ramps I carry with me. A good two weeks pass and I ask for an update they said they got the toolboxes. The next day June 16 they let me know the truck was ready. So I book my flight along with my dads because we’re located in California and are going to drive the truck back. The day before I get a call saying the truck that was ready isn’t mine and another customers. Now mad, I ask to speak to the manager he tells me that they don’t have my toolboxes and they still don’t have anything built. Rob then continues to say that if I let them add the toolboxes they have he can probably get it done in two weeks, no exact date! By now they’ve been pushing their due dates. He said he could reimburse the difference for changing the flight. I told him no because I needed the 60 inch toolboxes and he had no date on when he would receive them. Towards the end he got mad and after waiting 3 months he cancelled my build. He doesn’t know how to treat customers. Point is tow truck owners beware from buying here I’m not sure if I’m the only case and I hope I’m not because they really ruined business for me. Don’t expect them to have your tow truck ready in two or even 3 months especially during these times. If they would have been upfront about the delay times from the beginning we both could have saved ourselves the trouble. Rob offers terrible customer service and doesn’t know how to run the business.
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