James with Brooks Towing Service was absolutely fabulous. Brooks towing dispatcher was immediately in contact with me right after I submitted my request. Not only did the towing dispatcher keep me updated but also James the tow driver on when he will arrive. James was very friendly, kind, and skilled. I will certainly use their service again.
Called first thing on a Monday morning and was greeted with pleasantry and eagerness to help. Everything was seamless - couldn’t have asked for a better experience. Amanda on the phone was great and the tow driver was also really nice. A+
They were quick to respond. They had to load 2 cars because of the accident that I was involved in. Both vehicles were severely damaged. They took the time after loading to clean up the broken pieces and all of the plastic from the lights. Fast and efficient. Good Job Brooks Towing
Your personal were all fantastic! I am so sorry I didn’t get names because I was so upset. From the phone call to the tow truck driver all wanted to help me. The driver was very kind and made sure I was okay and safe while attending to my car. I truly appreciate all the staff did for me.
Brooks Towing called right away after submitting claim to AAA. A very nice gentleman named James was professional, timely and took great care with our car. Very satisfied with his service.
This is the company to call for help! Absolutely amazing! Jordan arrived so quickly during snow covered streets of South Carolina! Jordan was polite understanding kind and super respectful. He constantly updated me on his arrival. He made sure I got to my home safely! Very knowledgeable and professional. Jordan should get a raise! What a great person to have as a part of Brooks towing. This company gets 5 stars from me! If you our your family members are in a situation and need a tow service this is the company to call!
Brooks Towing & Recovery is awesome! What could have added another level of stress to the night was instead a sigh of relief with Meika on the other end of the phone. Professional company with great customer service, communication and prices! Conveniently located off of 61 in Summerville. Ian arrived within the time frame that was promised. He was also professional and helpful.
Tyler was my driver. Fantastic guy!, showed up fast, loaded up and gone. Took longer to explain what happened than it did for him to load it. Jessica i believe her name was, took my call. She was super nice, and super helpful. 100% satisfied with my experience and will be using them for any, and all my towing needs. Thank you everyone for your outstanding service. Its hard to find these days.
Excellent Tow Service! Meika called me right away on a AAA tow and driver arrived within 10mins. Jacob the driver was superb and took excellent care of my Acura after a tire blowout. Definitely 5stars⭐⭐⭐⭐⭐
This is the second time Brooks towing has come to the rescue for me! Tow trucks always arrive in a very timely manner, drivers are always kind and respectful, and employees even go above and beyond with customer service. For example: jumping through AAA policy hoops to get the assistance needed or pushing vehicles manually to get them accessible better. Thanks so much! Nothing but the best and I will be asking for brooks towing if I ever need services once more.
Amanda is super sweet and kind! She was very helpful. I called her early in the morning for assistance with my vehicle, and she helped coordinate everything. Shane was also helpful and professional. The service was exceptional, quick, and easy! Thank you both for a great experience.
Shane arrived with a very pleasant and cheerful attitude! He quickly diagnosed and solved the problem. He provided good suggestions and tips! One of my best AAA experiences ever!
I can’t say enough good things about Brooks Towing. My car broke down after business hours on a very cold night, and I was stuck on the side of the road with my daughter, stressed and unsure what to do. Amanda answered the phone and was incredibly kind, patient, and reassuring right from the start.
Shane arrived with the tow truck and immediately made getting us out of the cold and home safely his top priority. He was professional, friendly, and worked quickly to load the car so my daughter and I wouldn’t be stuck freezing on the side of the road. He then took us all the way back to my house instead of leaving us stranded somewhere else.
On top of that, they were more than fair with the pricing and didn’t try to charge me an arm and a leg just because it was after hours. What could have been a miserable and scary situation turned into a huge relief thanks to Amanda and Shane. I’m truly grateful and would highly recommend Brooks Towing & Recovery to anyone who needs a tow and wants people who genuinely care.
These people are honest and understanding! I thought I needed to tow my car to the shop, but when they showed up (exactly on time), we determined my car was fine. I simply assumed they would charge me, but the driver said the owner was too kind and nice for that. When he called the office, they were quick to say they were happy that my car was fine, and they refunded my money. Wow!
Best towing experience ever! The booking agent was pleasant and thorough. Jordan from Brooks Towing arrived about 10 min earlier than scheduled to pick up. He backed the flatbed in perfectly and we were loaded in about 10 minutes. Delivery was just as smooth. Jordan was polite, friendly, and efficient. The truck was clean and new. Highly recommend to anyone needing a scheduled or an unexpected tow!
Brooks Towing absolutely deserves a 5-star review. Shane was the one who helped me, and honestly, he saved my behind. From the moment he showed up, he was incredibly professional, knowledgeable, and efficient, but what really stood out was how friendly and outgoing he was. He immediately put me at ease during a stressful situation and treated me with genuine kindness and respect. It’s rare to find someone who’s not only great at their job but also truly cares about the person they’re helping. Shane went above and beyond, and because of him, I wouldn’t hesitate to call Brooks Towing again or recommend them to anyone who needs help. Exceptional service all around.
Brooks Towing was awesome from start to finish. I could not thank Shane enough for his quick arrival and making sure that I had a safe ride home. If you want a good experience with a tow company, call Brooks.
Jon was absolutely fantastic. He showed up quickly, was professional and friendly, and made my stressful situation much easier to deal with. He handled my vehicle with precision and care and was great to talk to as I had to catch a ride with him back to my apartment, which I really appreciated. It’s rare to find someone so reliable and courteous these days. Even referred me to a good mechanic in the area to help out with my car issues. If you ever need a tow, I highly recommend Jon—top-notch service from start to finish.
I ended up not having to use a tow company, but I just wanted to leave a review about the Customer service that I experienced. I spoke with Brooke, who was very professional and answered all of my questions. She was very polite and I don’t think customer service gets recognized enough. So just because of that, I highly recommend Brook’s towing
Amanda and Frank at Brooks Towing have been our guardian angels tonight. We were traveling thru SC with a full carload of luggage and our two dogs when we unfortunately hit a deer and subsequently needed a tow. Both of them helped us navigate the situation warmly and professionally. We were very rattled by what happened and we appreciate their friendly helpfulness very much! I highly recommend this towing company.
My son is as in an accident before Christmas and while it took 3 hours for the highway patrol to get to the scene, Mr Johnny was there in a matter of minutes . He not only positioned his truck appropriately to load the wreckage quickly when he got the okay, but more importantly he did so in a way that also provided protection and visibility to my son and his vehicle so other drivers could avoid them. Additionally he spoke with my son and helped him until I was able to get there. It was remarkable that Mr. Johnny waited with us patiently for the 3 hours it took for SCHP to get on scene and then the remaining time until the patrolman released the vehicle to be loaded. I will forever be grateful for Mr. Johnny and Brooks Towing for being not only excellent at their craft, but also for being exceptional humans who made a scary situation (1st time accident for a teen driver) as good as possible. Thank you Brooks Towing & Mr. Johnny - I will never use another towing service and I will definitely always recommend you to anyone I can!!
Had a flat tire. Have AAA and was assigned Brooks Towing and Recovery. Was contacted by shortly thereafter by Mika with B T & R - very friendly with great CS skills. Frank arrived and changed my flat tire within minutes. Quick, quality service. Because I am a AAA member, my service was included with my membership.
My sister recommended this company as I was in a special situation. And Sam answered with the sweetest voice and assurance. The driver called me, and was super sweet. (Sorry my dude! I forgot your name!) They kept me in the loop, just so nice and I had a really, really rough week. And it really resonated with me, that they listened and got my situation. I cant thank my sister and Brooks enough for letting me in on this great company. Not to mention, the parking situation complicated things for them, but they have been amazing and just ultimately.....thoughtful. I highly recommend.
My 2014 Nissan Cube decided it didn't wanna go to work today. Brooks Towing was quick to respond. Sam called to confirm details, comings and goings, and to provide a driver ETA. Driver Ian (aka "Sasquatch") was polite, considerate and just an overall joy to deal with, given the circumstances. I highly recommend Brooks and will be sure to insist on them for any future towing needs. Great company that truly appreciates their employees AND customers...a rarity in ANY business these days.
The absolute best towing service ive ever used. The tow truck operator Jordan was great to deal with ,very helpful,punctual actually surprised me how fast he got there and got it loaded. I would give that guy a raise if he was my employee. I would Definatley recommend Brooks towing and Jordan to any one who is in need of towing services of any kind and at any time. A+ service all the way around!! Thanks again Jordan I appreciate ya!
Excellent service received from Brooks Towing and specifically Jacob the driver/ technician. My distributor tang broke on my 1929 Ford Model A leaving me stranded on a local Summerville road with only one option…call AAA for a flatbed. This I did wondering how long I’d have to wait for them to dispatch a tow company let alone how long it would be before they were actually on location?? The answer was 5 minutes and I received a call from Jacob with Brooks towing and he couldn’t have been any better suited for my problem as well as experienced in transporting a vintage antique vehicle like mine. Jacob was not only prompt, efficient and experienced in his position he was one of the most polite young men that I’ve ever met. So if you ever require a tow or some other form of automobile service please do yourself a huge favor by calling Brooks Towing.
At 10:44 a.m. today, I called AAA to request a tow to an auto repair shop. Jordan, the driver sent from Brooks Towing at AAA’s request, arrived about 15 minutes later. I’m impressed not only by the quick response time, but also by the care with which Jordan loaded my vehicle onto the tow truck. A big thanks to AAA and Brooks Towing!!!!
Just now, I literally just had the best experience ever with Shane and Frank from Brooks Towing…. So I was unaware that my neighborhood rules literally state, “no parking on the grass.” It makes sense obviously but I moved into the grass due to heavy, FAST traffic around my corner here. Anyway, I was in the wrong, but I hear the tow truck outside, check my front camera and I run outside and ask the gentleman, what can I do about this… they literally told me I had two options. Gave me my options, I choose to pay on the spot for them to drop it right then, they explained all the rules of my neighborhood to me so I don’t get in trouble again. I must’ve missed the flyer that went out in our emails. They were so kind and professional, they only needed my license and registration to make sure it was my vehicle. I made my payment, we talked , laughed a bit and they went on their way! They thanked me for not being a rowdy customer and I thanked them for their professionalism and handling my case with care. They were great. Thanks so much Shane and Frank. Yall are doing great.
Jordan with Brooks Towing was awesome! I did not have to wait long at all! He was at my car within 45 minutes from the time I called AAA . WOW for a busy Friday morning!!! Jordan was professional and knowledgeable about what the problem may be. He text me when he was on the way for the pick up and when he delivered the car to the dealership! Amazing see ice and so grateful for Jordan& Brooks Towing !
Website
