Sampson's Automotive LLC in
West Kingston (RI)

First time visiting Sampson’s Automotive I couldn be happier. They took me in last minute for fault lights and brake issues. Did the diagnosis and repair without problems and fair priced repair. Thank you Brett and Joe, you gained a new customer.

Sampson’s has been more than fair with any repair done on our vehicles. Everything in the world is expensive now but if you get what you pay for then you can’t complain. They stand by their repairs and I am always referring Sampson auto for automotive repair. Happy to have a repair shop like them close by.

Genuinely nice people running a very capable garage. A very nice change from service “techs” at any dealership. Can’t recommend highly enough.

Sampson's Auto is great! These guys are always so attentive to detail and look into every concern I have. They inform me of anything they notice that needs to be repaired sooner than later and have excellent customer service! 5 Stars in my book!

These guys target and rip off URI students. They charge high prices to diagnose issues then way overcharge for any service. Last year, I came in with a lot of friction and noise happening in one of my rear wheels and was charged over $300 for them to tell me all the things I was supposed to pay them to fix about my car totalling thousands of dollars. They also removed my parking break, solving the friction issue but adding to the reasons why my car was not worth inspecting. I don't have that car anymore so I don't hold that against them but I am highly against how they conduct their business. Please stay away

I'd recommend all URI students stay away from this place. I came to this place on recommendation from a friend. Went there for a quote to replace a transmission on an older truck (04 GMC Sierra). These guys wanted to charge me five-thousand dollars! The diagnostic alone costed me $190! After hearing this I called transmission shops around the area and was able to get quotes ranging from $2800-$3500. After this whole ordeal I spoke with my friend about it and looked over what they did to her car. They charged her $500 to change a couple wires and clear the check engine light! The only reason I'm not giving them 1 star is because the guy at the front desk gave me good information and advice on how to proceed.

Brett did work to my car that I did not agree to, over $2,000 worth of work on a car that had 200,000 miles on it. I wasn’t looking to put any more money into the car but he did the work without asking and then demanded the money. Scummy business owner. Will always try to do more work than needed.

Told me car didn’t have a coolant leak and wasn’t over heating. Filled coolant yesterday- empty today. Car is literally smoking when turned on but they told me the car was not overheating because the heat gauge says it’s fine. Took it to another mechanic that found and resolved issue faster and cheaper. Charged 800 for labor to not fix the issue. Definitely feel very taken advantage of and scammed.

Exceptional service and a great price. I spoke with the owner Brett on multiple occasions about the work I needed done and how he planned to do it. I decided to pull the trigger and couldn’t be happier. 10/10 would recommend

These guys are the absolute best. I have brought my car in a few times for normal service, and a couple tricky troubleshooting issues with my 2015 car. Joe has always taken the time to explain everything that they have done as part of the service, and makes a point to emphasize that if anything doesn't feel right after the service to give them a call. Their pricing is incredibly fair. Today my car broke down in Jamestown - completely went kapput - so I called them for a tow. They were able to send someone right away. Russel, my tow driver, was SO friendly and efficient and made me feel at ease after such a stressful experience. Once we got back to the shop Brett and his dad talked me through the next steps and even offered to give me a ride home since I live not too far away. Honestly, as someone who knows nothing about cars I am so grateful to have such a friendly and knowledgeable family business to turn to that I know will treat me fairly. I absolutely recommend them if you are looking for service or to have work done.

had Sampson's do a APR tune. The car had Miss fires. He would not remove tune. charged Me $400 for refusals too admit the tune was problem, liar try to said was dirty oil . he is a Joke! stay away!!

3 FLUID changes I brought my 95 Mustang project car in for 3 FLUIDS!!!” then they proceeded to do whatever they wanted to the vehicle then 5,000$ later told me that it was their project. After I explained it was a project for my wife and I it was not for him and his crew to leave us with a 5,000$ bill. They are crooks and apparently after screwing everyone out of repairing what they weren’t authorized to they came up with enough stolen money to buy a gas station next to The Court House Center For the arts. Stay away from this repair shop or it will cost you guaranteed!!

Biggest rip off. Charged me $70 to have my tire patched. Absolutely ridiculous. Never going back and would never recommend to anyone. Not transparent about cost at all. It said the repair itself cost about $10 and labor was $60. In what world is the labor for patching a tire $60.

I have 336,000 miles on my Honda Civic. Sampson's Automotive is the reason why. The mechanics are excellent and very professional. Great people and great service!

Sampson’s automotive is the only shop I trust my vehicle with. I have seen them for inspection stickers in the past and now most recently after a minor collision. Joe and Brett are honest, trustworthy and communicative. It’s hard to find that these days. Even my husband who works on his own vehicles for years is impressed with the professionals at the shop. Highly recommended! Thanks a lot guys. I appreciate your hard work!

Stay away from this place!!!! They were not transparent about the cost (did not communicate about the estimate before taking actions) and told me that their behaviors were reasonable and ethical. Aha! What a great definition of ethical! If you are non-White, please avoid this place. These guys are so privileged to practice micro-discrimination that they haven’t been aware of (eg, body language, price differences). The regular services are charged significantly higher than the car dealer and Midas. They also REFUSED to discuss the cost with you before everything was done. When I was in store, I asked one staff the cost of the oil change. He said I need to check it in the computer while, actually, he was sitting right in front of the computer. He did NOT give me an estimate since I asked. I called them later afternoon asked for the cost again. The staff who answered the phone was not patient at all and said I have no idea and we will tell you tomorrow. Guess what? The next day, they settled down everything and asked you to pay for the services we did not discuss before and the overpriced oil change. You just have to accept whatever price they ask for because you car is “kidnapped” by them! No pay, no car! How funny!

I brought my vehicle to get a diagnostic because the vehicle had been lagging on the highway. Dropped it off, after a few days, I hadn't heard back from anyone. I called many times and finally reached someone. I was told my car was undriveable and it would take $10,000 to fix it (for a new motor). Side note: ((I had previously taken the car for a diagnostic somewhere else and was told the throttle body needed to be repaired. Nothing else!)). When I drove my car to Sampson's, it was driving just fine! No problems driving under 50 mph. The engine purred, nothing else wrong with it. When I picked up my car, it wouldn't start and had to be jumped. But why? I had a new battery installed less than a year ago. The car started and it sounded like I was starting a lawn mower, there were big wafts of smoke coming out the exhaust, and the whole car was shaking and rattling and made loud clacking noises. What did you do to my vehicle?!! "Joe" told me that's how I brought the vehicle to them. Lies! No I didn't!! I can't believe he would lie so easily like that. It's so frustrating! Where are the trusted mechanics? I feel like I was being taken advantage of because I'm a woman and they think I don't know my car or the costs of repairs. Just disappointing. Obviously, I won't go back there. Be alert if you go here.

I was concerned when our original shop at the location closed and Sampson's took over, but my concern was quickly alleviated. Sampson's has been professional, on time, priced reasonably, etc. I've had one time where something was just not 100% right after a repair and Sampson's made it right with no questions. Always excellent customer service.

The staff at Sampsons is amazing. They're fast and care about their customers. I've had routine maintenance done and had a serpentine belt replaced by them and they got my car back immediately. I'll be taking my car back to them again.

Compared to several other shops in this area, I was very impressed with the efficiency and clear communication displayed by Sampson’s Automotive while getting work done on my 4Runner. If you’re looking for someone who is honest, respectful, and will not leave you waiting for answers then bring your vehicle here for maintenance and you won’t be disappointed. Even though it wasn’t part of the job they took it upon themselves to rotate and balance my tires and may have replaced a tpms sensor making the tire light on the dash go away. 10/10 experience with this shop

There are a lot of auto shops in the area, and I’ve tried a few, but this is by far the best service I’ve had. I went to Sampson for some routine maintenance work on my Jeep, and continued to go back for several other projects and service. Brett was very professional and easy to communicate with. Love the friendly neighborhood feel!

Joe at Sampson auto repair is amazing! I brought my 11 year old Ford Focus to him after the dealer told me it was going to cost me 2000.00 dollars to replace the AC unit. In desperation I brought it to Joe who took a look at it diagnosed it in one hour and had me out of there and on the road in one day, and get this, the cost of repair was 200.00 dollars!!!! Don’t go anywhere else. Fair, honest, and efficient! I can’t believe I found the best in the business!

While vacationing from out of state my truck had a catastrophic wheel bearing failure. Being Saturday afternoon and all vehicle rental agencies being closed and visiting Rhode Island I would be stuck without a vehicle at least the following Monday at best. I brought the vehicle up to Brett on a Saturday afternoon at 2:30, and he had the vehicle done 3 hours later which is phenomenal turnaround time. Having a handicap traveler with me and neading a handicap accessible vehicle I can't thank him enough for the quick turnaround time. He changed what would have been a tough day into a good one.

I've been going to Sampson's Auto for almost a year now to tune my car. They are as professional as you could possibly get. I generally get in touch with Joe, but they assisted with everything from APR installations to exhaust work. The guys there are extremely friendly, honest, and overall great to communicate with. I will continue to use them for everything automotive.

I don't write reviews often, but as the Territory Manager for PODS Moving and Storage here in Rhode Island I found it necessary to state my opinion of Sampson's Automotive in North Kingstown, RI. From our initial meeting when Brett and Joe both visited my office to discuss how they could help our fleet of trucks, it has been a positive, professional and appreciated relationship. These guys understand business, they are prompt in getting trucks back up and running and communicating back to me. I would recommend Sampson's to any local business with fleet of trucks, talk to Joe, he'll get you where you need to be. Thank you to all on the team at Sampson's Automotive for your continued efforts and hard work.

I highly recommend heading Sampson’s Automotive. My first encounter, and I know this may be funny to some.. my car was suspended halfway in the air (I swerved and lost control of my vehicle) and I was stuck. Brett (Amazing man) pulled up, and asked if I needed assistance. Within 5 minutes all together, he had free’d me from my disastrous mistake. His service was very professional. I highly recommend anyone who wants a friendly, and great service. Thanks Brett! I’ll also go slower for deer in the future!! -Brandon.

Brett runs a nice business in a somewhat hidden location. He and his team have always provided me with quality work. They always make an effort to prioritize work that can wait a little while longer and focus on the repairs that are immediate safety concerns. There are numerous repair shops in town and some are national chains, for me there’s added value in supporting local businesses, especially when owned and operated by young entrepreneurs.