What clients say about Kingston Auto Sales & Service in South Kingstown Township (RI)
We’ve bought several cars from Kingstown Auto over the years, and our experiences with Sina and the sales team have always been positive. They’ve been honest, helpful, and easy to work with, which is why this review is so disappointing to write.
The issue is with the service department, not sales.
Before driving from Rhode Island to Florida, we were told by David the owner of the service side, that our oil change and inspection were completed. After arriving in Florida, we learned the oil change was never done, which the shop later admitted and refunded. The oil filter wasn’t even screwed on correctly, and there were visible oil drops — problems that would have been obvious if any inspection had actually been performed.
Because we relied on what we were told, we drove more than 1,300 miles with little to no oil. The engine now has major internal damage, including a broken camshaft, and the vehicle is not safe to drive back to Rhode Island. We now have to pay to transport it or repair it out of state.
We’ve always trusted Sina and the sales side of the business, but the service department’s negligence has caused thousands of dollars in damage and put us in a dangerous situation. I strongly caution anyone considering using the service department at Kingstown Auto. David has offered no resolution.
Terrible experience. I was bringing my truck in for a second opinion as the dealer told me I needed $4500 of work done for a power steering leak, an issue that was not present before the oil change I brought it in for. I dropped off my truck to be seen on the scheduled day and time, and they told me I was supposed to be there the day before. They didn’t look at the truck until I called them 5 days later for a status update. They called me six hours later with a quote, but did not share whether they thought it necessary or did they feel as though this actually needed to be done. I was looking for a professional’s opinion and I got a rushed “I don’t know” from the receptionist. I asked for clarification and they did not call back. Picked it up the next day just before closing and paid $126 for basically nothing. Will definitely not go back.
Very disappointed because it had so many good reviews. They quoted me over $800 for a repair I needed plus a bunch of extra things I didn’t need at all. I took it elsewhere and they did it for $250. Don’t go here they will charge you for things you don’t need and try to take advantage of you.
Really great folks over there. I’m an out-of-state delivery driver and they did everything they could to get me back on the road after a breakdown. Thanks again yall!
Can’t thank David enough for stopping on his way home from work to help my daughter, who was on the side of the road with a flat tire. Due to the bad storms, AAA was going to take over 3.5 hrs to help her and we are out of state. Says a lot about a person and a business. She will definitely bring her car in next time she needs a repair. So very appreciative!
Bought a beautiful 2019 Jeep..low miles..a great deal! Gave me a great trade in price for my car.Satisfied customer...Will bring my Jeep there for service.
A number of years ago we were looking for a minivan as our family had expanded but we were tight on money. The owner and subsequently his son, nephew and all the staff had done a great job in getting us into a good, safe and reliable minivan. Since then we have bought at least 8 cars from them and will continue to patronize their establishment. Most of the older cars were traded up and were still in good working condition. We trust them and their honesty and service. They're good people. The owner works off old school values. Something not seen these days and he's instilled it in his employees.
Carlos sold me a car that saved my life. I bought a Subaru Forester from him a year or so ago, and recently was involved in a rollover crash. Carlos understood I’d want to buy the exact same car, and made the process so easy both times. He was never pushy, and I felt like he gave great advice. He knows his stuff. Though I hope I won’t need another car anytime soon, I know without a doubt I will be going to see Carlos when I do.
Came here to get my AC recharged and what I received was a complimentary freon dye test so they could see where the slow leak was coming from. Mike had me come back in 3 weeks (today) to get it looked over and see if they could find the leak after the car ran at temperature for a while.
Sihan entertained all of my tedious questions, gave me insight for options, and helped fix an unrelated problem today, again free of charge.
Knowing that time is money in a mechanical shop, and a busy one, it really spoke to their values and helped a girl who moved to town make finding a new mechanic effortless. This place genuinely has the best interest at heart for their customers, that's why my boyfriend and I keep coming back.
Thank you Kingstown Auto - you rule!
Car repairs can be stressful (especially when your car fails inspection at first!) but my whole experience here was honestly delightful. Mike even let my dog hang out with me in the lobby while we waited, it was so sweet! I was only there for a state inspection and the necessary repairs to pass the state inspection but Kingston Auto went above and beyond and installed my new windshield wipers that I had not gotten around to installing myself. I will definitely be coming back!
Very knowledgeable techs and do things the right way this isn't your local Mickey Mouse shop the staff there go above and beyond there to satisfy there customers
We have been a customer of Sina and his crew for several years. They take care of our needs honestly and promptly and provide the highest level of service. It is important to know that you can trust a service provider such as Kingston Auto!
Outstanding service. It’s not easy to find a new shop to use if you have just moved to town or are passing thru. For the past three years I have brought my vehicles here and they have never been anything but honest and do great and timely work. Also- they were able to do a complicated mod lift to my truck which turned out absolutely Ace. Strongly recommend these guys
I just bought a new car at Kingston Auto sales. The salesman that helped me was Carlos. Everyone at Kingston Auto Sales including Carlos were very helpful and met all of my needs in an efficient manner. My experience with Kingston Auto Sales was absolutely wonderful and positive if I ever needed another car or if anyone I know needs a car I will recommend Kingston Auto Sales highly
Waited 2 hours for an inspection. Passed everything on safety and emissions but they failed it because they said they are 'stricter" when it comes to inspections compared to other places. Wasted my time and $48 when it would of passed at any other auto shop.
Fantastic service. They treat you like family. Quick mechanic service. Good value. Good quality used vehicles that they stand behind. All 5 family members drive vehicles purchased and serviced there.
I bought a truck from them in September 2017 and have had nothing but problems with the truck and getting them to be honest and repair the problems. The front hub went bad almost immediately after buying the truck and they argued with me about it being bad and I felt like every time I brought the truck in with a complaint they expected me to diagnose the problem myself.
Now it's May 2018 and I have an engine light on, my brakes are making a noise, they said they replaced the brakes, and I can smell them burning up. I feel like if I bring the truck into them to have the problems fixed they are going to slam me with a huge repair bill
Bottom line is they are dishonest used car salesman who sell people broken cars and trucks that are in disrepair so they can sell you repair bills not transportation.
I have bought several cars from Kingston Auto Sales for my kids first cars. I am very particular when it comes to my kids and cars. While the cars I have purchased have been a little older and less expensive they have all been great cars. My daughter just bought her second car from Kingston Auto and my younger daughter is going to be driving her older car which was bought from Kingston Auto about 5 years ago and is still in grate shape. These folks are honest business men not every customer can be pleased but these guys really will try to give you a good deal of course you have to know a good deal when you get one here in lays the problem. If you know nothing about cars and you need or want a reliable car that is affordable talk to these folks they are not out to rip you off and they will work with you. There is a reason why these folks have been in the same place for long time and hopefully they will be there for a lot longer. Good luck with your next car. Thanks Kingston Auto!!
A very honest and trustworthy place. I've had family members buy used cars here for a long time, and they're all good to go with no issues. I've had service done by them at a reasonable price and was satisfied every time. They keep their word and will not try to rip you off.
Horrible experience in this store:
1. They are dishonest. They repaired the brake pads of our car with low-quality pads last year. Our car started to make big noise after the new brake pads were placed. We first thought it's normal as new pads may make noise. But the noise became stronger and stronger then. The truth are finally revealed by other mechanics that the brake pads used to replace the old ones are "junk" as used in their description.
2. They can break promise. We were tending to sell this car to them before we knew the truth shown above. Our car value in KBB's trade-in fair condition is ~$700. He offered us $500 at first. We tried negotiation. But he then only offered $200 after checking their book, which shows the price of other cars having different types, mileages and years from ours. It's ridiculous to compare like this and break a promise with that unreasonable excuse.
3. They are careless and can charge you more. They changed a ball joint for my car last year, and charged me the cost for two ball joints. I luckily found out this and had them refund me. But imagine if I could not check their receipt carefully, I would have to pay nearly 100 bucks for their carelessness.
Sina is an honest, sincere auto salesman and his repair shop has been the same for as long as I can remember too. I just suggested a friend use him for their Subaru. He has a mechanic that used to work for Subaru and does the repairs at a significant discount from the dealer or others in the area just because he can do the repairs in less time with his eyes closed. I usually don't lend my name to any service reviews but this place deserves it. Also, if you are looking to sell your used car to one of these places like carmax...don't do it! Bring your car to Sina to see what he thinks it is worth first! He was very fair and honest with that transaction too.
I purchased a used Subaru Outback from Sina @ Kingston Auto and he made the sale without any pressure or problems. The entire experience was hassle free, from finding the car to driving it off the lot. Post sale service has been just as professional.
There is a reason people keep coming back - they treat you right!
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