J&S Auto Repair Newport in
Newport (RI)

Everybody I encountered was polite, pleasant, and courteous. They were very thorough and telling me the problems I had with my vehicle offering options and solutions. The repair work was done on time. There was no pressure at any time. I would recommend them for servicing a vehicle.

What started at a tire store to repair a nail hole turned into new tie rods, rocker arm and ball joints. That’s how fast $12 turns into $1,800+. But Dave and the guys at J&S were open and communicative throughout the entire process and still got all of the necessary parts and repairs done in the same day. Their videos showing me exactly what needed replacing and why (without me having to come in to the shop) were both informative and time saving. Just a great experience all around (if having to put $1,800 into your car can be described as a great experience). Will definitely go back again as the need arises and tell all my friends to do the same.

I recently had my car repaired and worked with David. He was very patient and polite as well as knowledgeable. As a woman you may be intimidated going in and getting an estimate. I had nothing but positive experiences with J&S Auto.

I must highly recommend. Very honest and fair took care of me in a timely fashion and enjoyed waiting on the massage chair while I waited enjoying a cold Ginger Ale they provided. Felt like a five star treatment and was satisfied with the results of my vehicle.

i had my Ford F150 towed to J.S. auto repairs thinking I'd sell my truck for parts or just sell.it as is for just chunk of change or pay thousands of $$$$ to get it fixed,but those poeple at J.S.auto repair really did a exelent job on fixing my truck,they call me as they went step by step on what needed to be done to make it run like new again and yes it runs like new again, I'm so much happier now,and didn't coats what I thought to cost for what all it was wrong with the truck,these guys are not only ASE mechanics they are the best. best in mechanics, best in prices, and they are friendly, respectful, I thought it would take many days to fix it,but in 72 hrs they called me saying my truck is ready and running like new again, the shop is very clean and ready to service any vehicle any issues it may have,that comes in,no matter what car comes in they are ready to serve you,I highly recommend anyone everyone to thier shop,RI best of the best,Thank you Dave and the rest of the team for all the great work you've done,Happy Holidays,

Great experience. Very efficient and helpful. They were able to accommodate me in a short time and were kind and professional. I will be back !

Excellent service - I needed broken windshield wiper replaced and was done quickly and courteously . I would hesitate to return again if needed . These guys are great!!!

This is the 3rd vehicle I have taken to J&S, I have had great experience with staff and work completed. Everything is explained in detail with work you approve from estimates. Would definitely recommend J &S for auto repair needs.

It was raining, and I was out of town when I suddenly heard something dragging under my car — the engine shield had come loose. I stopped by J&S on a whim and asked for help. Within 10 minutes, their technician checked it out and fixed the issue right away. They could have charged for the repair but didn’t; they were just happy to help. Outstanding service and a genuinely kind team. I really appreciate J&S for going above and beyond when I needed it most!

I really appreciated the video from the technician explaining what was wrong/happening with my vehicle. The technicians are all so kind and great at explaining the breakdown of services and costs. Additionally they were able to give me a ride home while my car was being worked on which I wasn’t expecting and truly appreciated!! Will be using them going forward for all my car needs!

I was happy with J and S auto in Newport because they were the only ones I could find to evaluate a unique problem with my 2010 Ford truck. Their price was reasonable; The service was excellent.

Was on vacation many miles from home and 2 shields under my Prius came loose and were dragging the ground making a terrible racket--just the thing one hates to deal with away from home. Went to J & S because they were close, but really hit the jackpot. Not only did they fit me in quickly, they solved the problem in well under an hour which was really great. To my amazement, they did it free of charge which was above and beyond. Can't say enough how impressed and grateful I am. Highly recommend!

First time visit. I came in with banging in the rear and loud exhaust, and they took me right away. My muffler had broken loose after a ride over a bumpy bridge. They also noted that the resonator connection was going to fail soon. I saw this for myself in the clean and orderly shop. Their quote was understandable given tariffs, etc., and they also gave me a 5% senior discount. The waiting room is attractive, comfy, and offers a beverage bar. The work was complete by 5 pm as promised. A good end to a bad problem - thanks, folks!

The mechanic/service representative was very informative and had a great manner. He informed me of the manufacture services that my vehicle needed. He gave me a printout of the needed services and the price for each service. Also the cost was very reasonable and second to to other auto service providers that I have ever used

My experience was nothing short of excellent! Where do I start? TOP NOTCH SERVICE 10/10. From inspection to service, these gentlemen were the most friendly and knowledgeable. Not once did they make me feel like a “girl”, if you know what I mean. They were very patient and explained everything in detail. They even provided me a ride to my home and back. The driver was pleasant, drove safely, and we had a great conversation. Both Daves and Richards (there are two of each) were really great to work with and talk to. They even told me costly repairs recommended by another mechanic weren’t necessary, actually saving me money. In this economy, who does that? They do, thankfully, because that alone earned my trust that they’d do a great job and they did! I’ll definitely be back for my vehicle’s needs. Prices were VERY reasonable. Thank you!!

Called morning of and they were able to fit me in that afternoon for an oil change. My daughter left me her spare key for the car and found out shortly before my appointment that the battery in the fob needed to be replaced. They were able to push my appointment back an hour to accommodate. Overall friendly staff, kept me updated on status of my car and nice waiting room.

Oil change and general diagnostic. Very clean shop, courteous service, extremely fair pricing. Overall, highly recommend and will use J&S in the future! Also, they provided a video of areas that might be of concern down the road. Very cool.

Appreciated the thorough video that gets sent to you! The mechanic did a great job of explaining what needed to be fixed and why, would definitely recommend to a friend. Overall, service was very efficient and I liked that I barely had to speak to anyone verbally.

I had a great experience with J&S Auto to replace my vehicle's battery. Great communication, resolved quickly, and a fair price for the service. I'll be back in the future.

I had my vehicle at J&S Auto Repair in Newport to fix the suspension and some other issues on my car. I had a great dialogue throughout the process with the J&S-team, and they fixed everything to a fair price. I would like to highlight the way they videotaped and sent me a description of “the problems” prior to me deciding to fix it or not. This made it easy for me to understand what needed to be done.

Great experience! Easy to communicate with, and the status on your vehicle provided directly to your phone, with web-based approval of each work item (with reason/recommendation and pricing) before they start doing stuff that will cost you anything. Eliminates chance of surprises or miscommunication.

The staff at J&S are extremely friendly, professional and helpful. It is clear that everyone takes pride in their work. They have a very painless appointment/scheduling website, and a nice tool that allows them to send you digital quotes and communications from the mechanic. The facility is clean with a nice waiting area too!

I can’t say enough good things about J&S! Every time we’ve brought our vehicles in, they’ve handled them with the utmost care. Their pricing is not only reasonable but also honest — something that’s hard to come by these days. Dave at the front desk is a total rockstar — always on top of things, super organized, and genuinely takes care of us every step of the way. The team is quick, efficient, and gets straight to the point, all while taking the time to clearly explain what’s going on. No fluff, no upsells — just solid, trustworthy service. We couldn’t be more impressed and grateful to have found a shop like this!

For the longest time I have lost confidence with many of the local auto repair shops on the island I have done business with in the past. But I had to say something about this auto repair shop. They brought me in to see what they have found, explain what repairs are needed for safety reasons right away, and helped me understand the next steps on repairs needed. Best experience was that they let me know upfront the pricing and warranties. J&S Auto Repair gave me a good estimate for my repairs. Do I recommend them, of course I do! Just the courtesy calls as they made the repairs, texts and follow ups calls after the repairs, just showed me that they really appreciate my business. I had a great to experience with an auto repair shop and if this is how they do business, then I will continue have my auto repairs done by J&S Auto.

I will absolutely be coming back to J&S they are amazing and they actually care about their customers! Dave really helped me out in a very stressful situation with my car and made sure that I was up to date with everything going on. I would also receive videos showing which parts of my car are having issues and what exactly the issue was which was extremely helpful. This place is great all around and I absolutely recommend you bring your vehicle here!

The crew at J&S were friendly and helpful. Excellent customer service. I received a full report from them about the condition of my vehicle and they me an estimate for repairs and required maintenance. The prices were too high for me though leaving me to rethink my strategy. I've also done business with them before and was satisfied with the service and results.

Cori, my sales rep, is the best salesperson I’ve ever dealt with when purchasing a car. Very easily explained the whole process as we went along, helped me with getting an awesome finance rate and actually found an insurance policy that costs me $100 less per month. Super organized and very personable. I want to give Barry Rep Jason Chase an honorable mention for his guidance as well. Excellent experience