Excellent customer service. They provided me with a loaner vehicle until they were done fixing the issues with mine. Purchased my car and got it serviced there!
These guys set me straight, taking over my auto repair situation. They helped me big time...plan, action expectations!
So happy my car is 100% fixed.
Highly recommend,
Michael P.
Jeremy and the team at International Motor Group were extremely helpful and informative when replacing my 2021 Volkswagen Atlas’ engine. He kept me up to date and did everything he could to accommodate me during this huge repair. They did a great job and my car is running great!
I switched back to IMG after bringing my cars to Inskip Mercedes/BMW/Porsche because I bought them there. Jeremy and Brennon are always personable and the work done professionally. When I picked up my car today, I tried to negotiate a discount since Lenny and I were neighbors way back when. Lenny should be proud that they turned me down with a smile. ;-)
The team at IMG service are great! Honest, professional and always willing to work with you. Have my Jaguar serviced there regularly and they consistently have good turnaround as well as pricing over the dealer. Highly recommend for your euro and high end vehicles!
IMG service did not treat my wife and I ethically. I used a $50 coupon for my wife’s brake service and they increased the cost from the original quote and charged $17 per side for brake guide grease to nearly eliminate the $50 coupon. You can buy a tube of brake guide grease for less than $5 dollars from the auto parts store, so $34 total for grease is asinine since you only use a dollop about the size of a quarter when replacing brake pads. That’s a shady business practice and is likely why they only honor their coupons when presented in advance, check their website to see for your own eyes. It’s obvious they prey on the unsuspecting customers who have limited or no auto knowledge. The positive reviews are likely from the folks that don’t understand the charges listed on their invoice. The work completed was fine but their business practices with the exorbitant fees will keep me from ever bringing my vehicles back to them.
My first time bringing my car here and I have to admit, overall I wasn’t very impressed. I will say one positive was they had availability to work on my car the day I called and I was able to pick it up later that evening. That was probably the highlight. When I called I asked about pricing for an oil change and break job, and that I already have the rotors and pads, so they gave me a quote for labor. I found a coupon for $50 off $500+ which they state you have to show before having the work done. So, when I got to the shop I showed them the coupon I had printed out, and they asked if I wanted my car washed and vacuumed. I thought they was a nice perk. When my husband went to pick my car up he noticed that they charged me $32 for brake cleaner and stop squeal. That seems a bit excessive given a bottle for each of these is around $5, and so much for the $50 coupon. So, that’s how they get you, you really don’t get $50 off because they end up charging you about the same for ancillary items. I thought to myself, well if my car is at least washed and had a quick vacuum that would be nice. Well, that didn’t happen either, my car was filthy on the outside, it absolutely had not even been sprayed down and the inside wasn’t touched. Needless to say, my search for a local car service shop will continue. It’s unfortunate because being a big fan of European cars I was hoping I’d really like this shop and we’d have somewhere to bring our other cars. Can’t say that will be the case.
Beware, these guys are total cowboys. I had my crank, no start 2010 mini cooper towed here twice in one week thinking these "experts" could fix the issue. Spoiler alert, they could not. The first time they replaced an O2 sensor, charged me $700, and I drove it home. The next morning, same issue: crank, no start. They the kept it over a long weekend waiting for parts, got it running (without the $1,000 in new parts it "needed") and sent me home. Next morning it would not start. I checked the engine bay and they didn't even bother reattaching the air intake correctly.
Excellent experience. Easy to work with. Came in exactly on price estimate. Car was neat and clean. Finished before we expected. Would absolutely use them again for all our service.
IMG did a great job on our car. We had a torn CV boot which they replaced rather than forcing us into a new axle. Likely saved a thousand dollars on just this item. The service manager communicated in a timely manner and always seemed to have my best interests in mind. Great shop, you won't be disapointed.
This was my first time and I will be bringing all my cars . I had purchased a Ferrari out of state , and the short version is I was up against the wall of getting the car inspected quickly due to how long it took to get my plates from the dealer . There are very few places I would take this car and after looking at ratings and speaking with Mike there is no question this is my new garage. Not only did he understand the urgency but got my car back to me ahead of schedule. Garage is clean and clearly quality. Thanks again Mike
Had a great first visit with these guys. They were able to take me in on short notice for a tire repair, no problem. The guys at the shop were all very helpful and friendly. I spoke with Bobby mostly. Great guy and he made the whole experience easy and smooth. Will definitely be back!
What a great place to do business with. Bobby, Lenny, Carl, and Maria are so professional yet down to earth and helpful. The prices and turnaround on repair for my car were on point. They treated me like family and my car was only tied up for one day. I will definitely be back!
Been a customer for years. Audi and Honda. Always great service, quick turn around, loaner when needed, and always very fair prices. Bobby Judge makes things pleasant and easy. Clear communication and no surprises. Highly recommended.
Had a great repair experience. They provided an accurate up front quote and provided clear and effective communication. Very polite and professional. When some parts were unexpected delayed they communicated the matter quickly and provided a loaner car. Very satisfied and will definitely be using again.
The convertible top on my 2007 Audi A4 ceased working. Brought it to the dealer for repair. $2200 later the top worked but only manually. They said I needed a new pump and motor. Quoted @ $3300.00. Went on line, bought a warranted used part for $200. Carl & Bobby Judge were great, part installed for way less than the dealer quote. My top now operates as it should. Great service, professional and friendly from the first phone call to the time I picked up my car. Will be returning to IMG for all my service and repairs from now on. If you were smart, you would too.
Firstly, excellent customer service! Carl was polite, knowledgeable and funny and communicated very well with me about what my car needed. He even worked to find a cheaper part and saved me close to $1000. The work was done quickly and professionally. I will be bringing my car here from now on!
I could not be more pleased with the level of professional and positive interactions I have with both Carl and Peter.
This company does better work than any other mechanic I have had and I feel very confident bringing my car and my sons for service.
My car runs beautiful when I l leave there and I know the mechanics do not cut corners they go to the next level and check everything and make sure it’s smooth.
Sincerely,
Mike
It is a pleasure dealing with such a knowledgeable, attentive ,friendly service department.
The entire staff goes above and beyond for each and every customer. I have been a customer for over 6 years and completely satisfied and one of the best decision I have made having my vehicle serviced here.
The owner Lenny is a great guy and can't do enough to make it a wonderful experience .
Service Advisor Peter is terrific goes out of his way to make sure your 100 % satisfied with the service.
I know my vehicle is in great hands with International Motor Group Service Department!!!!!!
Carl and team and IMG were fantastic with communication, availability to get an appointment very soon and fixed everything in my car within a short time frame. It was my first time having maintenance done outside the dealership and it was a great experience overall. I would highly recommend !
I brought my new (to me) 2016 Land Rover LR4 for clogged sunroof drains. The technician solved my issue with no fuss and did a very thorough evaluation of the condition of the car. What made the visit exceptional was the communication and attention from Pete the service manager. Incredibly polite and considerate, he made sure that all our needs were met and was easy to work with. Great 1st impression.
Great experience! Such a professional and knowledgeable company! Pete helped me from start to finish with work that needed to be done on my Range Rover. It is a definite plus that they also provide a loaner vehicle while your vehicle is being serviced. Your foreign car will be in good hands here. Much better experience than the dealership! Thanks again IMG!
Had never done business with IMG previously though they I knew their reputation. When I needed brake work done on my Land Rover, I thought this would be a good time to give them a try. I am so glad I did. Pete is the consummate professional in every sense. These guys are very buttoned up. Outstanding in every way. Highly recommend.
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