What clients say about Gordon's Inc in Stewartstown (PA)
I was very disappointed with my experience at Gordon’s. A couple weeks ago, I took my car in for a repair and waited over a week without hearing anything. I had to call to check on the status and was told they were hoping to have it done by that Thursday and would call me back but I never received a call. After waiting a few more days, I called again the following Monday and was then told my car had already been ready, but no one had notified me.
About a week later, I brought my car back for an inspection and asked to be contacted with the cost of tires needed for it to pass. Once again, I never heard back and had to call hours later, only to be told my car was ready.
The lack of communication and customer service particularly from the one guy employee was very frustrating. I will say the ladies at the front desk were very kind. Additionally, when I saw the tires, they looked extremely dirty, which made me question whether they were even new.
Overall, poor communication and customer service have led me to decide I won’t be returning.
Thanks for the great service and the extra effort to diagnose my electrical issues.
We were visiting family in town and we appreciate that you fit us into your busy schedule and got us back on the road.
You were highly recommended by all of my family and lived up to their high praise.
There was a car trailer stuck in front of our house blocking us in for hours. Gordon’s came and was able to get them out and let us leave our property!
Just had new tires installed and couldn’t be happier with the experience. The total price was right in line with other shops in the area, but what really stood out was the attention to detail—especially when it came to the alignment. They verbally made the point that they take their time and get it done right, which was incredibly reassuring after two bad alignment experiences at Mr. Tire…. Gordon’s has definitely earned my business going forward. Thanks again!
Great shop. Anything I don't do myself on my vehicles Gordons does, and does a great job at that. Prices are reasonable and everyone that works there are good people.
5+ years later, I still won't take my vehicles to any other shop. Consistency and good work.
They were able to get me in on short notice. However, the day I dropped off my car, they got extremely busy. Despite that, they were able to accomplish what they had promised. Job well done.
Gordons is one of the best shops in the area. I bring my car in for yearly inspections and they always do an excellent job. The staff are very friendly and trustworthy as well! Highly recommend!
This is my first experience with them. I had to have my car towed as it would not come out of park. They diagnosed it right away and repaired it in a day. Great customer service as well.
Excellent experience! The staff went above and beyond to help me during a difficult time with my car. I so appreciated their kindness and generosity. Would highly recommend!
Excellent service! Reed was great to work with. Gordon's towed and checked over Meghan's vehicle (jeep renegade) and provided a breakdown very quickly. Their communication throughout this process was exceptional. We will definitely be using their services in the future.
At first, I was frustrated because it was taking such a long time, however, Katie, the manager there was amazing and very communicative. She explained why it was taking so long, and was very Prompt with replying to all of my messages. There were some issues with getting the parts in and it took a little bit longer, but they did an amazing job, and I am very happy to say that I would be coming back here! She is great. Five stars. 👍
Wonderful company and people. I needed an emergency tow in a bad situation, and they came when others wouldn't. Not only that, extremely affordable even when they could have taken advantage of the situation. I really think local, honest companies should be praised and Gordan's meets this criteria.
My engine blew up and I needed to have the entire thing replaced asap. I'm from out of town and explained to Gordon's my dilemma. They didn't seem to care at all. They had a very nonchalant attitude and it almost seemed like they thought my experience was funny. After I had an engine delivered to Gordon's they said they would get to it the following week. I said ok because I understand it's a big job. The following week came and they never even touched my car. I called to see what the hold up was and they just seemingly mocked my situation. Again not caring at all about the customer. We are now 3 weeks into the job and my car still isn't fixed. There is absolutely nothing else i can do and they know that. They also wouldn't give me a straight answer on how much it's going to cost. I asked many times and they gave very vague answers. When I pushed the subject they told me atleast 1500 in labor and another 500 for other expenses. There isnt No way it should be that much. They are purposely dragging out the work to charge more money. I've never worked with a more crooked/uncaring business in all my life. I've been stuck in PA for 3 weeks longer than I was supposed to because of Gordon's nonchalant attitude. I will post pics with the bill and invoice once it's finished. If they see this message before it's done Im sure they will retaliate in some childish way.
Reasonable rates. Pleasant staff. The reason I gave them a 4 not 5 star rating was they kept my car overnight and failed to notify me the status and cost. This was for a tune up and inspection.
They fixed my bumper after a drunk driver hit my car. The bumper looks great. The employees were very nice and I didn’t have any problems. I would use them again.
Can’t thank this place enough!! One of our work vans fell off the Jack while changing a tire. Called and Laura sent someone to help him immediately! Definitely recommend this business. Helpful,Friendly,Awesome service,Fair Price!!
Never again. Long wait time for a rushed job. Sections weren't painted, lights weren't connected, the windshield frame leaks air and water, and not all the parts were put on.
Took it back to be fixed, again. Windshield frame still leaks air and water. Parts still paid for but weren't delivered or put on.
Based on the work and quality of service, I never want them touching this vehicle or any other vehicle of mine. No faith or trust in them or their work.
A shame. I was told they used to be a really good shop.
Did the job well and was fairly priced however customer service was sub par. When I called for an appointment they accepted it but forgot to put me in. Then when the work was completed I never recieved a call. When I dropped my vehicle off they repeated my number back to me. However when I called the next day they said they called multiple times and even gave me an attitude. When I asked them what number they called they read back a different number. This really wouldnt have been an issue if they had handled themselves in a more mature way. I would use there service again and will gladly update or rewrite this review in the future if the service is better next time.
I brought my Lexus to Gordon’s after a terrible repair that I had done through insurance at another body shop. It was so bad that insurance authorized me to have it re-done at another shop. At my estimate appointment, Kelly told me that the first repair had blemishes, the paint did not match, it had ripples and was not a Lexus OEM bumper. He told me that he would order OEM parts and would take care of all of my concerns. I just picked up my car today from Gordon’s after 2 days (as promised) by Kelly at my initial estimate and the bumper is PRISTINE. No blemishes no ripples no snags and my car looks like I just picked it up off the showroom floor. All of my sensors work, including the fog lights and the repair was magnificently done. Not only that, my car was washed and even the inside floor mats were cleaned! A wonderful experience!
Cheers to Kelly, Devin and Gordon’s Body shop! The professionalism and courteousness was immeasurable! I will definitely be referring friends and family here. Thank you SO MUCH. I have been waiting a long time to have my car back to normal.
We called Gordan's for a car tow on a Sunday afternoon and the response time was amazing! Driver was courteous and the price was very fair. I would highly recommend using this tow service if you are in need.
Towed my fiance's sons BMW that broke down in the rain at 10:30 pm on Rt. 83 last night. He was there within 30 mins and dropped off at our house within another 45 minutes. Excellent response time and great customer service. They also repaired deer damage to same car 9 months ago and did a great job!!
Are you looking for a repair shop with honesty and a home town feel, look no further because this place is it. They are reliable and they stand by their work. If a problem occurs, which is rare because the workmanship is amazing, they make it right. They provide a very convenient night drop service and they will even tow you if needed. This business is closely connected to the community and that matters!
Gordon's have always been there for me. No matter what I do to my cars, they always get me taken care of fast. Pleasant family owned business that really cares for the customers. Thank you for all the years of getting back on the road many times. I absolutely recommend Gordon's highly for all your advice and repairs.
Had a wonderful experience. Needed a quote and also an inspection, and they got both done for me very quickly and was even able to get the work done the same day (it was very minor) and at an excellent price. The service was superior and although they were busy, I still got the type of individual attention that comes from a small-town family-owned business.
Great job! Two of our vehicles had hail damage and they fixed both within a few days. Everything was handled seamlessly between our insurance, Enterprise, and Gordon’s and I wouldn’t hesitate to take our vehicles there again. Devin in the office was super friendly on the phone and Kelly was always there overseeing everything and interacting with everyone. The cars look great! Thanks again!!
I really trust Gordon's. I've been going to them for about 4 years, I've never been disappointed in their work. They worked on my brakes, state inspections, front drive shaft, and a wheel speed sensor, as well as a few other minor things for my 12 yr old Jeep. They're friendly, too.
Great service, good prices, really nice folks. We go there for all of our auto repair needs. Highly-recommended.
(Pro-Tip: Remove any Obama bumper-stickers before taking your car in for service. They're rock-ribbed Republicans and you'll be in for a serious amount of kidding.)
