Very friendly and accommodating staff! It's never a good day when you need a tow 45 minutes from home and the car ends up being totaled. I also forgot things in the car multiple times and had to keep stopping back. The guys were so patient, kind, and helpful, every step of the way. Special shoutout to Jim & Hunter for finding that dang garage opener lol. Great place!
Highly recommend. I arrived in the morning at 11 am, quickly found the problem and by 6 pm I was already on the road! And they got a fair price. Good service
These guys are awesome very pleasant customer service and quick working staff extremely grateful and would highly recommend these guys for all your truck problems ..
As a small business owner. (Owner/operator), I would highly recommend Watts Mack to anyone looking for parts, service, or towing. They have helped me out enormously to keep my business rolling, and my truck on the road. From the delivery specialist, to the parts counter personnel, to the mechanics, account, and service writers. You couldn't ask for better service. A important valve for my air system, fail on my truck. Barry in parts had the replacement valve within 3 hours, of me calling. Tom in the shop scheduled me in for an emergency repair, that same day. Had me operational and underway in under 3 hours. You will be hard pressed to find, better service...
Had to pu a couple of fuel filters on my way home ( bad fuel I guess ) Employees were great ang friendly. Would recomend this shop to anyone in the area
I bought some Weapon Shield Solvent from Watt's online. I received my order and unfortunately I was sent oil. I called and they sent me the correct item no questions asked. It unfortunately arrived leaking and just about empty. I called and Jon in parts sent out the solvent the same day. We all make mistakes and these people owned up to it and took great care of me!! If I still had my old R Model I'd drive the 350 miles to have them work on it. Good people!!
Jon
Great place to get your semi worked on the only part that takes so long is waiting on parts and if they find something wrong with your truck that you didn't know about they call and ask before fixing it so there is no surprise charges
Barry in parts is the best! We need more guys like this in the industry, not only that but they have the absolute best hold music ive ever heard! DONT CHANGE IT!
Not a customer never bought anything from this company , however I stopped in because my vehicle was smoking and needed antifreeze it also had a busted hose. I asked for help I didn't know what to do I spoke to the most kind people i have ever come across. My husband and I was treated with the utmost respect from the people that was there they did everything that they could to help us and did it with a smile I will be forever grateful I highly recommend this company. Thank you
They had my hard-to-find parts the next day. I appreciate their fast service and their attention to detail looking up my parts. Parts guys here top notch
Good , honest service. I'm not one for change but I was a first time customer yesterday to have a enhanced inspection done on a vehicle. The mechanic was honest and didn't try to pull any bs like a lot of shops now days.
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