Absolutely one of the most dishonest and incompetent companies I have ever dealt with.
This company appears to operate by withholding critical pricing information until after the job is done, then blindsiding customers with outrageous charges. They never disclosed a $2,000 administrative fee upfront, and conveniently failed to mention their 4-hour minimum charge for what was only a 1-hour job until it was time to hand over the bill.
To make matters worse, the job only required one tow truck, yet they sent two without asking, without approval, and then charged me for both as if that was somehow my responsibility. The final invoice was packed with random fees that were never discussed beforehand — clearly a pattern of adding charges once they know the customer is stuck.
The most absurd part: they charged $24,530 to drag my trailer off the grass and onto the side of the road. In the process, they caused major damage to my trailer, leaving me with around $10,000 in repairs, and then refused to take any responsibility for the damage their own crew caused.
The lack of transparency, surprise charges, and refusal to address the damage they caused made this one of the worst service experiences I’ve ever had. Be very cautious and make sure every fee is documented in writing before agreeing to anything.
DO NOT GET THEIR SERVICE. I had called yesterday to get my car towed today, what is a 6 mile drive. And since their website said $87 for the first 10 miles i thought I knew how much would the price be. For my surprise, I received a $430 charge in which i had to pay in the span of minutes, and when asked for clarifications I was told that I was charged not only for the distance I needed towed, but by the whole drive the driver made, which was apparently 1hr away, and that information which was not disclosed at any point in time, was simply left in silence. The caller, Casey, lied saying that she had told me that it would be far away multiple times, but that information was in truth never said because that is how they handle business over there.
Commercial truck broke traction in deep snow and slid off the shoulder. Bigler Boyz handled the winch-out professionally in brutal cold conditions. Driver knew exactly where to rig and had me back on the road quickly.
Hands down one of the best heavy-duty towing companies I’ve dealt with. Tractor and loaded trailer stuck in a ditch after icy conditions. They winched it out safely and professionally in freezing temps.
Excellent towing service. They arrived fast and safely towed my car after it broke down on the highway. Super professional and careful with my vehicle.
Top-tier service all around. From accident towing to roadside help, they’re always reliable. The drivers are skilled, friendly, and know exactly what to do in every situation.
We needed a piece of equipment hauled to a job site and their lowboy hauling service was perfect. Professional loading and secure transport. Highly recommend.
Bigler Boyz Towing & Recovery - Car & Heavy Duty Semi Truck Towing truly saved us time, money, and a lot of stress! Our 2023 Freightliner Cascadia broke down this morning on I-80, and after finding their contact information, they took care of everything. They towed our semi-truck with the trailer and had it repaired within just a few hours. Their service was fast, professional, and incredibly helpful. Highly recommend them!
These guys were incredible. After being in a wreck over 5 hours from home - their kindness and attentiveness to our family meant everything to us. Pat, our driver, was so patient with our 2 year old and was even willing to bring back a bag that we left in the cab after his shift. They even drop off us at our hotel after the accident given the weather conditions.
The owner was kind enough to check in with us the next day and the dispatcher was so pleasant and kind as well. 10/10 could not recommend more! Thank you again
These guys were so accommodating. We arrived kind of late afternoon in our 38 ft motorhome. We had, what we think was water in our fuel, from a previous diesel fill up at a Sheetz in PA. We were heading back to Florida and we were about 40 minutes away from them late day on a Friday when we called them and they took care of us. Great care of us. Highly recommend. Thank you Bigler Boyz for getting us back "🎶on the road again🎶"!
broke down in the middle of PA on rt 80. Got Dan on the phone and he had a service guy there in an hour with the correct parts. Communication was excellent as was the tech. Made a bad situation easier. Two thumbs up!!
Bad service, if u care about your money stay away from this place , truckers don’t come here the people here not experienced and have no clue about what they doing.TRUCKERS DONT COME HERE
Our truck broke down on I80. We are from Ohio and wasn't sure who to call. We called these guys and they were quick getting there, towing the truck to their shop and repairing it quickly. Thank you for your GREAT SERVICE!!!
Beware of Overcharging – Poor Service
I had a terrible experience with Bigler Boyz Towing & Recovery. They charged me $347.19, including $300 for labor, just to tell me there was an air leak they couldn’t even access. No actual repair was done, and they still added extra fees like shop supplies and a credit card fee. When I declined their tow suggestion, I was still left with an excessive bill for no real service. This feels like a scam. I strongly recommend avoiding this company—make sure you get an upfront quote before letting them do anything!
If you value your money stay away from this place repair a flat tire but will sell you a new tire at top dollar asked to use their air hose is a $50 charge and I'm a local guy that's how they treat local guys how do you think they are going to treat you
Immediately answered, kind and quick to respond via text to ensure driver was assisted with a tow back to shop. Quickly got truck running again, gave informed choices for handling all repairs. Will use again.
We totaled our camper on 80east passing a semi and it flipped over. These guys were professional, caring and great! We were 3 hrs from home . When we emptied the camper I realized I was missing a bag with my wedding rings in it. Even though we went back up and searched camper again and still couldn’t find it, these guys searched again and then they went to check side of road as it was being towed and found it. What amazing guys to care enough to do that. Stephanie at the office and manager and all the staff was amazing!
Showed up to a road side call ( at a rest area) Mechanic didn't want to cap off a def heater line and wanted to get the truck towed and wait until monday. he said he didnt have anything to cap it with or connect two hoses together. I called another road side assistance and they got it done in an hour and back on the road. I wish I would have read the reviews before booking you guys. Waste of $450. They will just come to collect their easy money and not bother getting you back up and running, stay away !!!
Took my goosneck here twice with an electric brake issue. First time cost me $190ish they said it was fixed as they watched my tires as I set my brakes and pulled to make sure they lock up with full gain. So I took it drove about 15 miles home to findout they only adjusted my brakes way to tight. So I tired to diagnose the issue with no luck. Now no luck with any other garages in the area having time
I returned for a 2nd time. This cost me another $190ish to test some voltage. And i know they were not getting 12 volts anywhere. Which is need to operate the breakaway. They recommend I replace my drums. I asked if they pulled any drums off and they said no? Really! So you want me to spend $2,000.00+ on a hunch haha no I'll pass. I knew that diagnosis was wrong I've had every hub apart prior. Well needless to say I researched numerous other garages and at the end of all this was $120.00 fix $40 in parts and a little labor cost.
I want to give a huge shout out to your driver Bill. He towed my vehicle this morning from I-80, he was polite, and extremely helpful. It is nice to know there are still good people in this world. From the bottom of my heart thank you Bill for all your help.
