What clients say about Friedens Collision Center And Towing in Friedens (PA)
I had to have my Ford Explorer in for 2 repairs within the last 2 months for 2 different issues . The service was awesome. I don't have any issues with Friedens. I will recommend them to my friends , if they need repairs to their vehicles. In other words Great Service and old school values, that's what impressed me and my family.
I was in a desperate situation with a non-starting car on a sub-zero day just west of Somerset. I had 2 or 3 tow companies on call but each one either dropped the ball or was incommunicative. Friedens picked up the call and got me to the mechanic quickly. Very friendly, too
This shop did repair on my truck.
Two days after the same parts that they replace it broke they don't want to get any responsibility.
I was trying to talk to the owner, he hang up the phone on me. Bad business
Dishonest. They take advantage of tourists using heavy machinery during weather emergencies. I was charged $1800 for a tow and the account of what happened did not match that of the Forbes State Forest Ranger who was also present. The drivetrain of the car was damaged from the tow, causing 7k in damage.
Mark, Tammy and the crew there really did us a huge service by getting us back rolling when no one else could get us in. They even spent an half hour price shopping parts, where more than fair on their billing and all along the way where courteous, kind understanding, and compassionate about running a their business. If ever in the area and need there services, we will be return customers. Thanks to you all and many blessings!
Vehicle broke down halfway up a mountain around midnight, they came quickly, and were very professional, courteous, and friendly. Thank you guys so much! Will only recommend this company from now on.
I want to state this to you publicly along with the letter I sent to you and the calls where you called me a bad person and said I was up to no good. I had left a note on the truck before I left it there I had a family emergency and that is why we made a wrong turn ended up stuck and is why the trailer was unhooked and I told my fiance to get out of the vehicle and tried to run it over the embankment because we had no way to call for help and did not want to obstruct the railroad in any way. I put a letter on the truck before we walked to Sheetz and called for help and we were back at the scene before you were there and was denied the right to bring in our own person to recover the vehicle I expressed that to railroad police and that i did not give you permission to touch my vehicle before you arrived. I am requesting that you return my truck and trailer immediately and waive your fee and I will not seek compensation for my loss of wages for the time you been holding my truck and trailer. I did not give you permission to touch my vehicle and I know the laws and I demand that they be returned immediately so i can get back to work and you have denied me access to my vehicle to get my medication on multiple occasions . I've sent you multiple letters and have talked to you multiple times and was screamed at by you and i have been in contact with multiple people who are willing to go to court and speak about their experiences with you. I request that you return my vehicle and trailer and waive your charge or I will seek compensation . And I am asking that if there is anyone else who would like to speak with me to reach out. Thanks ...
Stranded due to my vehicle breaking down, my experience with Friedens was exceptionally positive. Their courtesy and kindness, especially in a stressful situation, made a lasting impression. From promptly towing my car to assisting in locating a used part, despite the unexpected expense, their team went above and beyond, ultimately saving me both money and time. This genuine review is a testament to their outstanding service based on my firsthand experience as a stranded customer.
The lady working at the desk was very kind and helpful! She expedited things with the insurance company when I was having trouble getting them to return my calls. 5 stars!
I first want to apologize for my first review as I had different dealings while at a different employer. I also want to apologize to Mark and the rest of the staff there. After working with friedens collision for close to a year now, I have come to realize they are hard working and very good at their craft. I highly recommend getting your vehicles collision repair or customization work done here. They are well worth of giving them a try.
I've taken my vehicles there a few times and so has my husband. They have always been great to deal with and have done great work. I would highly recommend them and will continue to utilize their services in the future.
I had my car into their frame shop for straightening. I dropped it off in the beginning of October. After two weeks we called in to check on the progress. They said they had to order parts and that it would take longer than expected. After another week we called in and the person on the phone said they were not familiar with the situation and would have to talk to the mechanics. Long story short, two weeks later they called that the car was done. Only to then be shocked with a bill over 2 grand. If i had known they were going to charge so much I would have taken my business elsewhere. The frame seems to be properly straightened and passed a four wheel alignment. A few parts seem loose after the job which make noises that were not there before. When questioned about the long wait, the mechanic replied that he has to do other jobs too. Also mentioning that he had to do jobs that keep the roof over his head. This was not a cheap job brake job or something... 2 grand would keep the roof over his head. This business has very poor customer service. I would not recommend them to anyone unless they want to wait forever and pay through the teeth. They seem to only want the insurance jobs where they can charge what they want.
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