What clients say about AutoZone Auto Parts in Schuylkill Haven (PA)
Ordered both a left and right headlight assembly for my car. One of them came in damaged. Didn’t pick it up because of the storm and it slipped my mind. Two voicemails were left by Lisa in a row one of which was very rude. I went to pick up the replacement and I have never seen a more miserable and rude person in my life. Every time I would talk to her Lisa would give a very passive aggressive response and I can only assume she either has horrible people skills or loves being condescending. She was also very mean to her co worker and treated him poorly. Bless that man’s heart but I do not envy him. I did eventually get my new headlight but i wouldn’t have had to go though this if everyone just did their job.
I was getting gas across the street from this store when my battery died. I was panicking , scared and alone, but Brian came over with a jump pack and got my car started, i went to the store where he checked my starting system for me and found the battery was bad. Brian helped me look up and find the right battery for my car and even installed it for me. Thank you Brian for saving the day and getting a lady back on the road! youre awesome and i will come back any time i need something!
I needed a starter for my car so I went to the store and was helped by Jim he was so kind and knowledgeable, he helped me find the right starter that fit my budget but still amazing quality! Thank you Jim for being so kind and patient as you walked me through the options! Autozone always has what I need and the staff are always so kind and welcoming
Brittany and Al went ABOVE and beyond to help me out. I had a check engine light and they were able to get it resolved even. Very knowledgeable and very helpful! Thank you so very much!
Went to the AutoZone in Schuylkill Haven Pa. Frantically looking for lug nuts as my wheel was almost falling off. One of the employees Emmy helped me immediately find what I needed made my purchase easy. John came out as I was jacking the car up and asked me if I was ok. These two are definitely star employees! John was on break and still cared enough to ask if I was alright! This is a great autozone to shop!
Wanted a vehicle specific $15 part. Of course the store near me didn't have it. Drove twenty miles to the one that listed stock for it online. Purchased it and of course it doesn't fit. Not even close. Typical AutoZone.
I was thrilled with the customer service from Lisa.
Called the Cressona, PA store and verified the prices and that all the parts I needed were in stock.
I let her know I'd be there for pick up in ten minutes. When I arrived all the parts were on a cart n ready to go. Great service. Excellent inventory and super associate. It took me longer to write this review than it did in the store. This will be my go to place for parts from now on.
Stopped in for some fuel additive and a funnel. There was only one employee visible and when I started to approach the counter they scurried into the back. A little bit later a young man emerged to help me. I was confused to find out he couldn’t sell me the funnel I selected from the shelf because it was nicked out or written off as dead stock. It was a very strange situation with little coherent explanation.
Joshua S. The sales manager was very knowledgeable and service was extraordinary. He did a great job. We went to advance auto part first which they couldn’t find a problem but Joshua did. This was store 1857. Brian B was very helpful as well. Because of them I’m always a customer and wil come back. They are two good employees and should be rewarded.
My rear windshield wiper was broken by a different auto part store. They told me they couldn't help me and Ineeded to take it to the dealership Super irritated, I stop at Auto Zone to see if they could help. When I told the associates what I needed, they were dead set on getting me what I needed. Rob took the time to modify the blade (it wasn't in stock item, seems to be a dealer blade) so I could have what I needed. I can't thank him enough for taking the time to solve the problem. The other gentlemen there were very nice! Thank you Rob and the team!
Slap in the face customer relations. While trying to return a loaner tool with ID, receipt, credit card, and tool in hand, I was rejected because it was loaned on a commercial account. The receipt was thrown back at me and I was told commercial is closed. This absolutely violated the Autozone policy that is posted online. I proceeded to another Autozone where I was treated with respect and the tools were returned without incident. While there I was given contact information to address the previous situation with the manager and was accidentally given the managers personal cell phone number. We talked and I thought the situation was resolved. She told me about recent scams on commercial accounts and that was the reason for denying service (once again, not in the autozone policy). However, she proceeded to write up the employees that helped me out and did their job. I am beyond upset and will be taking this matter further. Lisa if you are reading this, I recommend you reassess your decision because it was disgraceful. I will be following up with cooperate tomorrow and continue to post until customer service is acceptable.
Horrible service. Walked in and got stare down by 3 employees. 1 grunted, “may i help you?”and the other 2 melted into the back. Asked for eng air and cabin filters at counter. He wrote the numbers down for me and pointed to shelves approximately 30 away and said over there. My filter wasn’t on the shelf and I definitely wasn’t going to ask that guy again who was now playing on his phone, so I left.
I walked in and was looking for antifreeze and I was helped by a guy and then I went to the register and told them what I needed it for. Then we made a change. Nelson the person on register was very helpful and friendly.
They are awesome , for the amount of time I had to stay just to get a a check to go through and usually don't use checks but needed windshield wipers , they took care of me , so if u need a Auto zone to go to make Schuylkill Haven Autozone your store ,ty again 😉
My car needed to be jump started every 2nd day I didn't drive it. Not knowing if it was starter , alternator or battery I stopped in to have it checked. The employee was excellent. He came out checked the battery and that was the issue. He showed me what batteries were available for my car. I picked the battery and he immediately replaced it for me. Thank You for the easy quick visit.
They always seem to have the parts I need. The prices are reasonable and employees friendly. Only down side, I had to wait about 15 minutes to check out because all the employees were outside doing free checks for customers. A little annoying.
Great for some things. Not for others. Definitely shop around before committing to buy. Asking for help from the employees is really hit or miss. Sometimes you can get great information that can help with a problem you have and other times you can be completely blown off. Order online when you can, you can usually get a good discount when doing so.
Great help. I am not the most car savvy person an not only were they helpful they were patient as I explained what I needed. Great customer service team! I won't deal with any one else!
The guys at AutoZone were great! They went above and beyond Thursday night for me. I am so appreciative for helping. I had bought a battery that was a dud and they replaced it with a new battery cause it was covered under the warranty and then carried it to the car for me. They were friendly and professional. Thanks again guys!!
These guys are on the ball! I was replacing the transmission fluid line assembly in my new car. I was working on it outside of my area and after numerous different auto stores, I called this one. They ordered the part and told me it would be in later the next day. I got a call hours earlier than expected, got my part plus three other parts with some help from the super friendly staff. The next day I ordered another part and it was in hours early again. They made a return super easy for me and were always helpful and friendly. It's nice to have a store with staff who care about your projects and are always offering advice and help.
I am a craft/jewelry designer/maker and sometimes purchase items that I end up not needing. I purchased something, realized I didn't need it and wanted to return for my cash back, however, I had no receipt. I am an OCD receipt keeper for the reason above that I need to return some items. Of course w/o recpt I could only get store credit, HOWEVER, Herv was able to pull up my receipt from the day before and print it out so they had the info to input into the computer so I could get the cash back. I know it's a pretty busy store and he was sooo polite and willing to extend himself 'above & beyond' as opposed to making that annoyed sound, the eye roll, and giving an attitude that I was a burden to his valuable time. He was gracious to help me out and I appreciate it more than I could tell him. I work in the public service field myself and in a world where everyone acts annoyed, impatient and self serving.... He was an utmost pleasure to talk to! Everyone should look to Herv as an example of what 'customer service' means. Thank you Herv!!! Kudos and give him a raise.... You're lucky to have him as an employee!
1 Renninger's Way, Schuylkill Haven, PAFlea market
Website
