I took my vehicle here for an inspection. I had put new tires on and wiper blades, everything it needed, even body work. I did the work myself because I am on a fixed income, with children. They told me it wouldn't pass because of broken bolts on the exhaust flange, and they wanted 150 to 200 dollars to fix it, plus the inspection and sticker. I took it to Steve Shannon's and found out there was nothing wrong, and it passed. North Point kept 40 dollars for an inspection that they lied about and didn't give me a sticker for.
Bought a Aluma trailer from them and told them that I wanted to haul 2 four wheelers on it. They said it should work. 2 months later I got my second four wheeler and there was no way that 2 would fit. When I called them to see what we could do they suggested that I sell it and buy another one. I asked about bringing it back since i never used it and had it stored in my garage and they said they would but would have to knock $ 900 dollars off what I paid for it only 2 months ago. That is ridiculous to take that kind of loss I told them. Our conversation ended in them saying they couldn't help me but would gladly sell me another trailer. So be careful all they care about is selling not customer service. There are a lot of other places who care. So now I have a new trailer to sell they say its used. And don't let their answer sway you because they said it WOULD WORK.
I woul give 10 stars if it was available. I had an amazing experience and if I ever need another trailer I'll be going right back. Amazing staff, friendly and family environment matched with very competitive prices. This transaction was seamless and communication was amazing. Plus it's a veteran owned and operated business!
Just purchased a new dump trailer from them. They answered all my questions and made sure the trailer would fit my needs. Highly recommend. The entire staff was friendly and helpful.
John at NorthPoint Auto & Equipment is incredibly knowledgeable and helped us when we needed to replace outdated wheels and tires on an older model horse trailer. We highly recommend NorthPoint Auto & Equipment.
Was able to source a torsion axle for a 20 year old trailer. Fit perfectly. Friendly staff, good communication. Past experiences have been positive as well. Highly recommend.
Justin and Jade were absolutely fantastic. They helped me find exactly what I was looking for. They never rushed me or treated me as if I was just a sale. They were wonderful from start to finish and I will recommend them to anyone in need of a trailer.
This place is awesome, I pulled in with a camper after having a blowout, the took me right In and i had all 4 tires replaced and was on our way in no time!
Flawless: Beginning; with speaking to the mechanics about planning, to the sales interaction; to make it all happen, to the final install, and finished product... Impressed! The individual interactions with everyone there showed me their passion and attention to detail. Outstanding finished product and can't wait to see you guys again soon!
We had a great experience buying our trailer at NorthPoint. Customer service was fantastic throughout the entire process. Timely responses leading up to the sale and extremely pleasant people managing the sales and delivery depts. Jade and Justin had us completely taken care of and out the door with our new trailer in minutes. Highly recommend this place! Thank you NorthPoint!
This business is such a joy to work with, Justin and co gave us a great deal on a dump trailer and when there was a warranty issue they didn’t hesitate to get the unit in the shop and make things right within a day. This was a great experience. Then we decided to put a trailer hitch and did our brand new Subaru Forester and we did not hesitate to call Northpoint. The job was done right, quickly and at a very fair price. Do not hesitate to contact Northpoint trailer I’m sure they will give you a great deal and excellent service.
Seamless transaction from start to finish. My husband and I appreciated Justin’s & his families knowledge & help throughout the purchase of our trailer. Highly professional & very family oriented. We will gladly be keeping our business with Northpoint Auto!
Folks were great there. We were able to send them pics of what we needed and they were able to identify our request. They even packaged and shipped package to my home since I was unable to get in there right away. A++
Well worth checking out. Rode 3 hours from Maryland to see about a trailer. Best decision I ever made. Friendly, helpful and great price on my aluma WB15. Would highly recommend and I will be back..
Just purchased an enclosed trailer for my business. Dealing with Justin was great. He was very knowledgeable and accommodating! We were pushed for time but they got as approved , prepped and out the door with our new trailer in no time at all! Highly recommend!
I drove almost 3 hrs from NY to a shop down the road from North point to look at a truck that ended up being sold. Well we passed NORTHPOINT never even heard of them before and seen a truck by the road. Stopped and talked with John and him as well as the rest of the staff was extremely friendly and welcoming. Ended up driving back down a few days later to drive the truck home after talking with my bank. And they were amazing the second time I was there and made sure everything was set to go before I arrived. I highly recommended them and plan on going back for a trailer in a year or 2!
Great customer service. Good quality trailers. Very professional . I was impressed with the entire transaction.. the trailer tows well. Went to multiple trailer outlets and this was the best quality easy to deal with and fast service.
Nothing sort of an awesome experience! Justin is the man. Got me a great deal on an Aluma trailer. Drove four hours one way to pick up. 100% worth the trip. Professional and friendly sales team. Can’t recommend these guys enough. Will be back again for another trailer.
Great experience all around. Prompt, responsive communication, great selection of trailers, we needed a different trailer than what we originally were looking for and they accommodated our request quickly, and had the necessary accessories available. Justin and the team made the process smooth and easy. Very knowledgeable, I know I can count on them for expert guidance and suggestions.
Purchased a new trailer from NorthPoint , Justin was very professional and very accommodating. I got an exceptional deal and am very satisfied. The office staff was very nice and the sales transaction went very quick and smooth. If looking for a trailer or one of the other services they provide please give them a chance … you won’t be disappointed
Great trailers! Remember you get what you pay for. At Northpoint you get great service, quality workmanship, quality trailers and a nice selection of trailer accessories. If you haven’t checked them out stop by before you go anywhere else.
I enjoy my experience there so much I have bought all 5 of my trailers there all of my trailer service work and inspections.
This review is for the trailer specifically. Do your homework!
Bought a Challenger In September 2020. I hadnt done a lot of research assuming they were mainly all constructed similarly. I use the trailer for my small handyman business. I do some highway traveling with it, but mostly local. After a visual inspection recently I realized the roof header at the front of the trailer is weak, causing the roof panel to shift, I assume it will probably eventually compromise the seal to where it will start leaking. This trailer is basically a tin can, the front panel is very wavy now, very poor quality material.I put a call into the manufacturer who really didn't want to hear it. So I guess time will tell, definitely recommend shop around, my father recently purchased a Forest River for a couple hundred dollars more than I paid, the trailer is very solid and well constructed.
Besides great prices they offer a friendly, family environment. Justin and John are great with product knowledge and are seasoned veterans in truck bed installs. The parts showroom offers a nice selection to add to the new trailer purchase. You wont be disappointed.
Justin and John were great. Called about two equipment trailers at 9am. They had them prepped, inspected, loaded one trailer onto the other, swapped out ball hitches for pintle rings and they were ready to go by 2pm. No hidden freight or prep charges. My new go-to for trailers and well worth the 3hr drive from my location.
Totally shocked at how great my experience was with NorthPoint Auto & Equipment! Especially Justin and Robert who worked a miracle and had my Leaf Springs fixed and got me back on the road to Michigan. Awesome customer service, and willing to do anything for their customers!
Thank you!!
HIGHLY RECOMMEND
I was shopping around for a utility trailer, and found them on the internet. They had the best price of everyone I looked at. I drove 60 miles to get there and never regretted it. Sales people are very friendly and not at all pushy. I told them what I wanted, gave me options and actually recommended a cheaper trailer. Definitely worth your time to give them your business.
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