Thanks for being so professional and so great at communication during crisis moment for us as our Tesla was run completely out of battery by a rental car customer.
Waited 3 hours, while checking in with dispatch every hour and told Wayne is on time only to recieve a call from Wayne telling me he's two hours out!!!! He then called me 5 mins later to tell me my car is to low for him to load onto the flatbed, total bs, they carry wood planks for this. And btw, i notified them of the year make and model of the car on initial request, so no excuse.Really the worst experience, especially after i had been driving for 6 hours.
Call bill Errera's Auto Service and dont call happy hooker. Lie number one the lady at happy hooker lied to me that they had 4 wheel drive wrecker trucks. Lie number two , they're trying to say I wanted them to do work before I got paid when I told them and I got proof that the work wasn't gonna have them come and do it until I got paid wednesday. Lie number 3 after I sent pictures in to their cell phone.The lady said they could do it and it would be a $150. then changed her mind. Seems like they pick and choose who they wanna help.Nothing but liars. I would recommend calling someone else.I called in for a winch out and asked the lady if they had 4 wheel drive wreckers, and she said yes. I Told her about my vehicle , she told me if it wasn't plowed , they wouldn't be able to get up there with twenty inches of snow on the road. My landlord plowed the next day.I sent pictures in and now she's saying , they don't have 4 wheel drive waste of my time. Now they're trying to bring a conversation mean lady Han, that my parents have to take me to work.Because my truck is stuck just to try to hurt me.All they are doing is hurting their own business by their lies.We'll be posting the whole conversation on Facebook.I had with the lady. Thank you for wasting 24 hours of my time.Will be calling other companies in the future. Looks like they're trying to cover up their lies. Update I cant thank Errera's Bill Auto Service enough for coming to my rescue tonight. I got my Ford F150 stuck in the snow, and I was really worried about how I was going to get out of the situation. I called them, and they responded quickly, coming out right away to help when a couple other guys was already on a call, getting another truck out of a field that got stuck Like a mile away from the guy's driveway The service was incredibly professional and efficient, and they had me out of the snow and back on the road in no time. Not only did they get my truck unstuck, but they also made sure i was unstuck before they left. I was really impressed with how caring and knowledgeable the team was. This level of customer service is rare to find these days, and I truly appreciate everything they did to help me out. I wanted to give more money for there excellent service but the guy refused to take more money. They only wanted a $150 to pull my truck out of the snow. I told him I had $180 so he told me he would take that and I can keep there snow shovel that they brought , because mine broke trying to shovel the snowbank , where the truck had to come out from my landlord plowing. I was going to give them more but they refused I would have paid them five hundred because it's always called pay it forward. If you’re looking for reliable and trustworthy service, I highly recommend Bill Errera's Auto Sales & Services. They have a new customer and will call them again in the future.They go above and beyond to take care of their customers!
Highly recommend Happy Hooker Towing! They were fast, efficient, and incredibly helpful when my car broke down. The tow was quick and stress-free, and the team was great to work with from start to finish. They also made selling and removing an old junk car from my yard so easy. Professional, reliable, and friendly service. I wouldn’t hesitate to use them again!
I absolutely love the staff here, they serve you with the upmost respect as long as your not a crazy idiot. They take care of you the best you can, and you leave with all questions answered! They help you source parts if your nice and they don't have it. They will always help you as long as your kind and respectful to them, it's not hard to be nice and they have a lovely crowd and good staff. I know Everytime I come here I'm taken care of
These folks were able to tow my car within 2 hours of calling at a very reasonable rate, despite the fact it was the weekend, the holiday season and they had one other tow to run that morning. Their fast service was much appreciated. Thanks Wayne and crew!
BEST CUSTOMER SERVICE I have ever experienced. The entire office is extremely welcoming and friendly. And best of all, their prices are very respectable and honest.
Made a trip from Ohio to grab a hatch for an SUV. The transaction was super smooth and the guys at the counter are very good to deal with. They had the part pulled when I got there and helped load it on the trailer. This was my first experience with them and even tho its an hour and 30 min from me ill probably be back because it was a great experience. Way better service than any local yards to me
Had a flat and needed towing to a service center. Andrew arrived sooner than expected and was a great ride along experience. Super thankful and would highly recommend!
Great place for whatever you need! Highly recommend. This place is my go to! Staff is fantastic! Prices are the best around. Don’t waste your time anywhere else.
I was stranded over an hr away as it was getting dark out and AAA was having trouble getting me towed when after hours your company offered to take us home. You were fast, efficient and very accommodating to meet my needs and concerns. You treated me as if I were a family member with concern for our safety and well being. The owner even followed up personally to assist w any needs. Your service tech w efficient and courteous and very mannerly. I valued and appreciated the care and effort you provided and was thankful to finally make it home!! Thank you.
Just saw a truck sit at a light while its green, sit in between two lanes after turning, not use the signal to get into the turn lane, then go after the light was already red. Get off your phone or something. Holy crap. Makes the company look horrible.
Not good service, I've got transferred 3 times for a simple part. Transmissions are super dirty from this place they don't clean anything, kinda funny that my core is sent in looks 10x cleaner just a ton of extra work, all the heat shields are bent and got dents on the pan from someone just sliding it on the ground, that will lead to issues later after 30days, there's other junkyard far better and faster service, most have transmissions waiting on the shelf and don't need a deposit to pull.
Happy Hooker Towing provides excellent towing services. Always on time they have reasonable rates and very knowledgeable and efficient handling vehicles with care.
While getting towed is no fun our experience with Darren was great. Darren was friendly and professional and really Helpful. all around good experience thanks darren
Volvo service provided Happy Hooker Towing as their service provider. Jason, the driver, was on-time, professional and extremely efficient. If you need a tow or get them as a referral, you are in good hands.
We had two flat tires on a back country road at 10pm on a Tuesday night. Stellantis roadside assistance could not secure a tow for us (?!), so I called Happy Hooker. They had a flatbed there in 30 minutes. The driver was professional, personable, and had the Jeep on a flatbed in minutes. Delivered it to the right place in the exact spot I requested. Very fair price.
I have used Happy Hooker Towing three times this past year. From the driver to the people inside, they are all fabulous and professional. The only call I will make in the future.
I highly recommend this company to anyone! I was stuck in an emergency situation this morning and this man came and got me unlocked out of my car and even though it was a towing service through tripl A , he went out of his way to his shop and had two tires for me because my tire was also flat . He also looked it over for me and gave me tons of advice and recommendations! He was super nice & kind and he saved me! He got my car safely to a mechanic shop where I live which was a good 45 minutes away. Can’t thank him enough and would give him 20 stars if I could ! Please give him your business !
By far very unprofessional i was set up with these guys they were to remove a car i was told driver would call me momentarily i waited over 3 hours in a parking lot to never receive anything. Hen called another company i then drove home and about 4 hours later got a text from. So moral of the story they were willing to make me wait 7 hours in a parking lot
I got my car stuck in the yard. In the snow covered yard. I tried every which way to get it out. My auto insurance contacted Happy Hooker Towing, and I was surprised at how quickly they responded! The driver, Ken, was very polite and got the job done in no time. Call them if you need a tow!
I had to pay for my part before they took it out. After 2 days of runaround they had my part 10 before closing. My mechanic just called and it's not even the right part. The guy has a computer and still can't get it right. Now I have to waste a third trip out there to return the part. A total was of my time, money and gas. Your called called once. I've spent 3 days running around trying to find a new pump and they just finished fixing it 2 hours ago. I had no vehicle. I don't care about your excuses. I'll be there to get my money as soo as I can get out there
We needed a bumper with the hitch. We drove 5 hours to pick it up and they accommodated greatly. We would definitely drive another 5 hours for parts again! Fantastic people, fantastic business. Definitely recommend for used vehicle parts.
I needed parts for my 07 dodge charger that got hit a few days before Christmas. They had exactly what I needed in my exact color, and A and A plus condition. Transaction went very smoothly, had it set up for parts to be pulled for that weekend. 1 day from when we had planned to make the hour and 20 min trip, I got a call from them telling me they unfortunately sent one of their guys out to bring the car down and pull the parts and he went around a bend in the yard, hit some ice dropped the car off the loader and smashed everything on the drivers side that I needed. She did try to call around and find someone who had the stuff and offered to discount the parts of we still wanted them. Very unfortunate event that happened but they did try.
Loved this company and Zack! Dark and cold and he did all he could to get Auntie's truck off that rock! Thank You Zack and your owner for your time and generosity!
Great experience! They found a solution very quick for us, with a low rate. Even came and picked us up from the side of the highway so we didn’t have to sit there! Highly recommend!!!
Very helpful over the phone. They know for the most part what parts are still available on the vehicles in the yard. I pulled the parts myself but they can pull them for a small fee. Very reasonable prices as well. I drove almost an hr to come here and was very pleased. Only negative is the yard was very muddy. But I always come prepared. Bring your own cart / wheelbarrow and tools!
