West County Towing in
Fairview Village (PA)

Robert was able to pick up our van within 15 minutes after calling. He was very friendly and got it moving right away. He was also considerate enough to recommend we try to submit a towing claim to our insurance to potentially get reimbursed for some or all of the towing fee. Definitely recommend if you break down in west county.

Worst company out there!! avoid at all costs! Had a truck slip off the highway yesterday about 2 feet into the center median. We had called another tow company to come handle the situation but these guys showed up before and without any authorization said he shoveled a little bit of snow from the front of our truck and wanted $2000!!!! just for that and not touching the truck or even pulling him out! when we refused they stole our trucks key and would not return them to the driver, they said if we dont pay the $2000 they will pull the truck and take it straight to there compound and put storage charge of $8000!!! Luckily for us the cops came and told them they cant do that. These guys are scams! watch out please!

We, unfortunately, needed their services after a car accident. They were very nice the next day when we went to clean out the car. Would recommend them.

Robert was great. He arrived quickly and waited quite a while with me until police arrived. He was very professional and personable. Very nice fellow.

During a Presque Isle tour for Master Gardener Conference we had our Tour Bus towed. Robert did an excellent job.

On a bus tour at Presque Isle State Park, our bus got stuck while backing up to turn around in a parking area that was grass but wet. Robert came, took his time to assess the situation, carefully hooked a heavy duty chain under the bus and used the winch to slowly pull it out of the muck. He got a resounding sea of applause from 56 Master Gardeners who gathered from across PA for the educational tour of the Park. He was courteous, professional and efficient. If this is typical of all West County Towing employees, I would never hesitate to call them and even request them If I use my AAA service.

Robert Moore was excellent. He went above and beyond in helping me after my accident last Tuesday. He is an accommodating person who goes that extra mile. Thank you Robert.

The driver from West County Towing showed up quickly, all the way up in Westfield, NY, to winch out the U-Haul that my movers got stuck in my lawn. He worked fast and did great work - I hope I don't need to call again, but if I do, I'll definitely call these guys.

Robert did an excellent job on his services yesterday. Best recovery personnel in my opinion he showed up when he's said what time he was gunna be there, very respectful, excellent communication skills, very professional. He is just an outstanding employee!! Thanks again for your services

Was pulling my van out of a customers home when it slid into a bank of snow. I was stuck and needed pulled out. I picked West County Towing because of location where I was. After dealing with the driver Robert I’ll always use them first. He was polite, friendly and all around a nice guy. We talked a While he was hooking up my van and after. Extremely personable!!!!!

Driver Operator "Rob" , he is awesome. He had a difficult vehicle he towed for AHN our Medical Mobile Unit, Rob was absolutely Proffessional, and very courteous. I will recommend this Towing Service to everyone !!!! Thank you From : Dale H.

Robert M First Call is a great people person lots of knowledge in automobiles... repair done quick took interest in my communication with him recommend he instruct future work force for understanding and listening skills That was the first call.... and then a bit later... Brian Second Call I thank Brian for getting me out of the quick sand...... he took care of my situation and got me back in progress Edgenuity and patients got me back on the road quickly

Robert M came out to my vehicle when a nail got into my tire and flattened it. He was at my house within 15 minutes of me calling. Even the young lady I talked to in the office was very nice. Robert came out and quickly put the spare on. A couple of lug nuts were tight and he was careful with the car. Real nice guy and sociable and offered good advice. Will use them again for any towing or auto needs.

Robert did a great job helping my mom out, today. He came to us fast & worked fast, too. He is sociable & great to talk to. Robert could have jumped her car and not recommended getting a new battery like the last person, but he wanted to help my mom in the long run. Again, great job! did a great job. He received

Robert from West County Towing was amazing. He explained everything step bye step and got my truck out in one piece. First time being in a ditch cherry popped! Thank you again for your fast responses and great communication.

Robert M came to pick up my car for delivery. He called ahead of time and was very professional on the phone. I let him know I was 15 mins away and he was only 10 mins out himself. When I arrived home he had already begun the process and in moments was well on his way. My car sits very low to the ground and when he noticed it would scrape, he immediately deduced the issue and rectified the problem saving any scraping on my bumper. Robert was knowledgeable about my vehicle specifically, and mounted the car in a way to prevent damage that other, more inexperienced towers likely might have missed. The equipment was new and in good shape, the driver/operator was professional and efficient and overall my experience was definitely worth a 5 ⭐️ rating. I would recommend this company to others based upon my experience with Robert M. Thanks again guys!

Our U Haul truck broke down on I 90. Robert M from WCT came out and worked on our truck including several trips into town for a battery and then an alternator. He was determined to get this truck fixed and get us back on the road, which he accomplished! Even though it was a difficult and dangerous job he was friendly, pleasant and undaunted. Robert is the man!

West County picked my truck up and really. Came to the rescue in this unfortunate Deer Collision we had. I called them personally and they sent somebody out to pick me up at 2 A.M. this morning after hours of waiting on my insurance company. I called Progressive to send somebody out and after 7 phone calls, to no avail and waited almost 5 hours dealing with my insurance company and talked to over a dozen Progressive representatives. My insurance let me down. WEST COUNTY HAD SOMEONE OUT TO PICK ME UP AT 2 A.M. WITHIN A 1/2 HOUR OR LESS WITH ONE PHONECALL! I HIGHLY RECOMMEND THIS TOWING SERVICE AS THEY ARE QUICK, CURTEOUS AND PROFESSIONAL! THANKS FOR YOUR HELP GUYS, YOU REALLY CAME TO THE RESCUE!

Extremely expensive. Driver passed broken down car on side of the highway. Charged us to go back and sit in traffic the second time. Absolutely ridiculous. After I told them they could wait till the traffic jam was over, they still went out during it. And charged me for it. They estimated one hour got charged for 2. Then he told me that he knocked 15 minutes off the price. But from the time I called there till they called to say the car was at the mechanic was only 1 hour 45 minute difference on my phone. And I'm sure he walked right out the door. WILL NEVER USE OR RECCOMMEND! And I live in west county. $350 to tow 12 miles!

Mike was wonderful and came very quickly. Locked my phone and keys in car at a business where they were closing and threatened it to be towed. I was crying and unsure if someone would show after borrowing a strangers phone. Came much quicker than geico told me. I have severe anxiety and was about to panic right as he showed and saved the day. The quick response time was awesome. Thought I was going to have to wait longer and I avoided having a full blown panic attack because of the response time. Thank you!!!!!

We were on our way back home from a camping trip when we blew a tire on the trailer near Erie PA. We originally called the roadside service company that we were told to use by the company we bought the trailer through. We called at 2pm and again at 4pm and no one showed up to help us. My wife went on the Geico App and within 5 minutes, we received a text saying West County Auto would be there by 5:30pm. Chris Howard from West County showed up at 5pm. He changed the tire for us and checked the air pressure in all of our tires. He was very professional and had us back on the road within 30 minutes. Chris Howard is definitely an asset to your company. If we ever get stuck in Erie again, I will be calling your company and asking for Chris.

Today I drove over a curb by mistake and got hung up on a divider with front and back wheels off the ground. The West County Towing driver who came to rescue me, Rob Moore, was wonderful! He was very knowledgeable about the best way to get the car off the divider, and was very polite and didn't make me feel like and idiot for getting into that embarrassing situation. Thank you West County Towing and thank you Rob!!

I've seen and dealt with rip-off places in the past, but never with rip-offs of this caliber. I provided proof. Even though this happened almost a year ago, in this day and age of internet, people deserve to know who they dealing with. I needed my tensioner changed in middle of the night, so I'm thankful guy was sent to help. Long story short.... I sent the "mechanic" less than 30 miles out to get my tensioner and serpentine belt from a truck stop. I was charged $4 a mile to get those items + him coming over to me from his house to my location, for a total of 78 miles. I was charged $675 for tensioner and serpentine belt change labor and over $20 for a gallon of already opened, pre diluted coolant. There are also couple of charges that I don't even know what they are. Total bill of over $1700 for the job that I put more knowledge and labor into then their so called mechanic. I understand you're in business of making profit, but openly ripping off stranded drivers is morally wrong.

Starter went on my vehicle. Pete and Robert were a terrific help. Fast, helpful, courteous. Towed my car to the shop quickly and Robert went out of his way to get me to work. You can tell that customer service is important to West County. Keep up the good work!

HIGHLY, HIGHLY recommend. So yesterday while I was on my way to a concert, one of my tires decided to blowout. This caused me to crash my vehicle into a ditch and left me practically stranded in the middle of PA where I do not reside. The accident happened around 6 pm, a time that most shops are closed or they are preparing to close thus my options were very limited. Fortunately, there was a local resident driving by who saw the accident and pulled over right away to make sure that I was safe and provide me with any assistance that I may have needed at the time. She let me use her phone, provided me with numbers to call and even helped direct the tow truck to the site of the accident for me. I was told initially that the wait would be half an hour and I couldn't have waited longer than 10-15 minutes. Pete, the gentleman who towed my truck AND installed my spare tire (free of charge) for me is a CLASS act. Pete also gave me suggestions for places to call/visit to get my tired fixed. Not only did Pete do all of the things that I mentioned above but he gave me a lot of helpful advice, acted with urgency and truly just went out of his way to help a complete stranger. Thanks for everything Pete, if it wasn't for you I could possibly still be stranded in PA and I wouldn't have made it to the concert. Excellent, excellent service!

Just had my car towed by the great people at West County auto Inc. after my transition in my car blew, and I have to say that I’m very satisfied with their service. They were the only people in the Erie area who were willing to help me out on a Sunday and a Super Bowl Sunday at that. Thanks so much! Highly recommended!

Charged me about $250 to travel 30 miles @ $4/mile plus services. The service and communication was great! I wasn't on site, they handled everything, and I was able to pay remotely. Dispatch was prompt and I had nothing to complain about. I would recommend West County Towing for services in the Erie area.