What clients say about Creamery Tire in Creamery (PA)
These guys are the best. Had a gouge in sidewall of fairly new tire. Ordered new $300 tire and went to have it installed and the service techs looked at it and said it wasn’t that bad. I asked if he was sure and he went and got another tech who looked at it and said yeah it was really just superficial and that he didn’t think it needed to be replaced. Anywhere else and they would have just changed it and charged me for it. Will go no where else for tires ever.
They are far the best 45 dollars per tire TPMs sensors replaced town tire shops 166 + tax per tire, dealer 250 per tire .+ tax A++++ all the way thank u Creamery Rich!!
I had a flat tire recently and had to get it plugged and I have to say these guys were quick and efficient and was done so fast I was basically in and out of the store. I will be going here to get my tires done. Thank you for getting this done fast!
In preparation for my annual inspection, I went to have my tires evaluated and purchased four Creamery tire, the Norriton Location.
There was no availability for a tire alignment there so I went up to the Creamery location and had my alignment done in less than 30 minutes!
It’s always great service and good prices. The one thing to note is that it is much cheaper both with Creamery and the service that shares that space for alignments, to pay in cash! Cash, cash, cash.
On the phone they told me they have the tires in stock and they do not do alignments and just come in no appointment needed. I got there and they informed me of the 3.5% even on a debit card, there is a sign in the window advertising alignments and after a wait and pulling my truck in they found they only had 3 tires. I'll never go here again.
Told me over the phone I dont need an appointment, come in at 415 and we will service your car, went out of my way to come here for them to say they are too busy and they can't service my car.
I’ve been using Creamery for a very long time. Recently I went to a big box place due to my location at the time. Immediately they insisted that I needed all 4 tiers without measuring the tread even though I explained my husband looked and said I did not need back tiers. They wanted about $700. I had an uneasy feeling this was not the case. I left and went to creamery. I was immediately greeted by a clerk “Thomas”. I explained I wasn’t sure about the back, but I knew I needed the front. Right away he offered to walk outside and check for me. Upon his inspection he discovered that I did not need back tiers at all. He politely showed me how he was coming to that assessment and helped me pick out 2 front tiers without pressure. It was a good reminder of why we’ve been using creamery for so long. Oh, and they were done supper quick! Thank you Thomas and the crew at Creamery Tiers!
Went in asked about recycling old tires paid $5 each. The man came immediately out and took them out of my trunk for me all while being extremely plant. I'll buy all my tires there.
Never ever again! and we have been going for decades…checked in at 9:30 bought four band new tires, $665 total…was told about a hour…at 12:30 I finally was done .. got in my jeep and the psi for the rear tire was at 22… I went to Wawa and put air in my tire to 35 psi.. the tires are dirty looking. Didn’t even clean the finger prints off..just disgusting. What happed to this company? They use to care, but not anymore. The worst service..I will never, never buy another thing from them.
Wow! This place is run like a well oiled machine. Very Efficient and the staff are very professional and extremely polite. I needed two tires replaced after a nail punctured the sidewall of my rear tire. Unfortunately on my particular vehicle I had to replace both rear tires. Called Creamery because so many people recommend them and the last place I used was terrible. They damaged my car which took over a month of aggravation to get them to finally own up to it and fix it. It was a night and day experience between the two shops. They had my tires orderd and delivered the next morning and it took under an hour from the time I arrived for install to the time I left. Creamery has another customer for life👍
I been a customer since 2004. I am so disappointed. It can’t possibly be the same ownership. They don’t take the loyalty card anymore when I presented it. My tires were out of stock, but in route. They asked me to come back at a certain time. I said no problem. I get there and it’s not there yet maybe another 30 mins. Okay fine no big deal. Pull up to bay for my tires to be done. They came back in said I am missing the wheel lock key. I checked my car wasn’t there. So it’s possible I did lose it. They said I can still get the tires done. I was a little skeptic about it. I just didn’t feel comfortable. Listening to the guy he assured me everything what can happen and the trim could get messed up. I said okay fine. He said pull into the bay. I started my car and another car pulled in. All the bays were full. He came and apologized and said I’m the next one soon as a bay opens up. I said fine I’ll wait in my car. Okay finally pull in a bay. I go inside. They come in the office and tell me there is an issue with my car. I’m thinking now what? One of the nots from my tire went into the hole where the tire is and they can’t find it. It’s almost close to closing time and they suggest I leave my car overnight and not drive it because this had happened before with another client and they left with their car and their roaders got all messed up and they had to get new roaders. They said the guy in the garage next to them usually comes out and helps, but he doesn’t have time. I call to try to find a ride home. Luckily, I didn’t have to work the next day. I told them I found a ride home and so how much discount do I get for all this inconvenience? They said well the guy who owns the garage next to us to get the tire nods out of your car that’s your discount. You won’t get that bill. I’m thinking to myself “why would I had gotten a bill from them anyway? This isn’t my fault? That’s not a discount!!” So yeah no discount and I was getting all 4 tires done. They couldn’t give me a discount? Okay moving on. I get a call in the morning it’s ready. I go pick it up. So apparently if you get an alignment done it’s a separate bill. I paid for the tires. Credit card is 3.5 percent surcharge. When I was done paying I thought that was the whole bill. They stated to go talk to Joe about your alignment he wanted to mention something to you. I go talk to Joe and he said oh your paying for the alignment. I said no I did all that in the office. He said oh no this is separate. I said I didn’t know that. They didn’t tell me that. I told the person back at the office. They said yes they did tell me it will be a separate bill. I said all I heard was you saying I suggest you get the alignment done. I was very calm and nice during this whole ordeal and I just had enough. It was never like this before. This experience was just a mess. It’s not the same from how I remembered creamery tires. I did read the reviews, but I didn’t take it seriously. I should of went with my gut and all the bad reviews I read about the place I truly believe those people. Now I’m going to make sure I see my regular mechanic to make sure nothing else is wrong. I don’t feel comfortable. After 25 years that was my last time going there. I felt it could of been more customer care. I’m disappointed they didn’t knock $20 off each tire or just something.
Made a $936 purchase of tires and sensors. Asked clerk at counter before service if tire sensor on spare tire is read by monitoring system on dashboard. Clerk rolled her eyes and confirmed it did. When paying for service, I offered my loyalty card and the same clerk stated loyalty program isn’t accepted due to temporary suspension. I asked if I would get credit for today’s purchase and was told no because the program is suspended. I said that’s not right.
Traveling from shop after service I heard a thumping sound over bumps. I believed the suspension and handling would’ve been softer with new tread on all four wheels. I checked the rear mounted spare tire as the possible cause for the thumping sound and observed the tire cover was askew and upon further inspection observed the zipper was torn from the cover. The tire was secure however. The thumping noise turned out to be the rear door was not fully closed. I don’t understand why a tech would need to open the rear door during a tire service.
Also, A tech exited the work bay and called my name and told me because it’s raining and no one is behind me that I can pay first then move my vehicle from the service bay. While paying at the checkout counter and speaking to the clerk, an employee approached from behind and slid his hand in front of me and slammed my key ring on the counter while saying he moved the vehicle outside. On the key ring was an electronic key fob which has basic precautions for care when handling which include not jarring the device and not getting it wet. His rude interjection and lack of care for my property was unprofessional and uncalled for.
I filed a complaint with the Better Business Bureau due to being cheated out of credit applied to the bill from the loyalty card and credit due to the loyalty card for a $936 paid bill. Writing on the rear of the loyalty card speaks of keeping the card in a safe place and treating it like cash. My take away from the experience at Creamery Tire was a feeling of customer disservice, corners being cut, no oversight of duties and functions and lack of care of job quality.
Called about wheel alignment and was told they do Saturday from 8 to 1 and get up early to get there early and arrive by 8 and get to counter to find the alignment shop closed. Could have told me on phone that they were closed this Saturday so I would not have wasted gas and my time. Very poor customer service.
Good service they were able to get me in before they closed. I arrive before they even tried to close. The price was reasonable. I paid $414 for just three tires on my 2010 Ford escape
I’ve purchased tires here several times and always been pleased with the staff who are accommodating and friendly. The tires have preformed well each time. The waiting area is clean and bright. My last visit they installed a robotic tire changing system which is wild. There are window reflections in one photo and video.
Always quick service.
Update:
Service, time and prices have changed drastically.
2 - 4 hour wait is the norm.
Tire prices higher than my car dealership.
Always a great experience whenever I need tires installed at Creamery. The technicians and service writers are super friendly and beings I am one that likes to see them do the work, they even allowed me to stand safely aside (with mask on) and watch.
Need tires installed.. call Creamery! End of story.
They sold me these front tires for a great price. Fast, helpful, and more. I have been going there for years and they have never let me down. Thanks for years of good work.
I was thoroughly impressed with the way that this team operates. When we normally see a lower price or discount for services what usually happens is the quality of that service is not as good. This is not the case with this organization. I was especially impressed with the lead shop foreman in the way he organized his team. I walked into the store at 6:15 and left by 645. This is not the norm and in most cases it would not of been done. I am very appreciative of the fact that they accommodated me with my busy schedule. I’m a service manager with a very busy HVAC company and my schedule is chaotic at best. Their pricing the quality of their work is exceptional. A big thumbs up.
John Mack
