What clients say about Planet Miata in Swoyersville (PA)
Every time I call, I have questions, they have answers
I don't always buy something but someone always helps . if I can get it from PM I go with them
Thanks
TL;DR: Asked for parts to be returned, kept parts and money, won't reply anymore. Avoid this place.
Bought mounts from them. They were out of stock, no reply.
2 weeks later they say they are shipping from the manf.
Manf sends wrong parts in a box that was returned to them from a different address.
PM had the manf email me to tell me that they couldn't have made a mistake.
I cite the reused overlabeled box and find out, per their admission, that another customer returned this previously.
Weeks pass. I tell PM that dealing with their suppliers is their responsibility and I will no longer try and speak to their supplier.
PM supplies return label, instructs me to return it and says they "will handle the rest".
Sent it back, weeks pass, now neither Steve nor Melissa will reply.
They still have my money, until I waste 2 hours on the phone with my credit card company sending months of emails to prove they are trying to keep my money and the return parts.
Avoid this place. At best, they are super disorganized and provide zero help. At worst, they try to keep your money, the returns and won't reply.
If either of you see this and either try to take it down and/or don't reply to me, that's just more proof for me.
What a great place! Not only do they know every nut and bolt on the vehicle, the friendly staff is conscientious, very helpful, knowledgeable, and love what they are doing, which makes for a pleasurable visit every time. I recommend it wholeheartedly!
Purchasing products off the website is easy and they let you know if there’s going to be a delay. But phone call support, getting back to you. They’re not a great private business to deal with in that regard. Even if you are a serious customer, they treat their race customers like their first priority not you.
This place is awesome. The staff is friendly and very knowledgeable. My Miata needed a lot of work, it was bleeding oil out of every part of the engine.. Anywhere I took it too told me it's not worth it, sell it for parts, scrap it, or wanted a crazy amount to fix it. I thought my hope was lost until I found this shop. I sent them an email and he gave me a callback very quick. Turns out it was very fixable and not nearly as much of a death sentence for my car like I thought. The work was done fast and by far the best prices around for the quality! If you have a Miata and you need someone who knows their stuff, this is the guy! 10/10 will take my Miata here again anytime I need work done. It's not just fixing either. They do a lot more for miatas so check them out!
In a new interesting world...Planet Miata still delivers amazing customer service. Marc was great with helping me with a prepurchase decisions, answered all my questions. The once the purchase went through was stellar with getting me what I needed to get ready for the '23 season...
I've been hunting for a 93LE interior for a while and found that Planet Miata had one listed four months ago (This was back in 2021). Convinced someone had already bought it I called them on a whim and they still had it available. I took off of work the next day and drove 10Hrs round trip to pick it up. The price they wanted was phenomenal and I couldn't pass it up. It included every piece (Dash/Seats/Carpets/etc) down to the nuts and bolts. The guys at the shop were amazing and let me tour their warehouses. Highly recommend these guys for anything you need!
Bought a car from them. Marc is a super nice guy and extremely knowledgeable about Miatas and racing them. He patiently answered my question while we looked over the car before the purchase.
Very friendly guys. They were super busy and still managed to squeeze in a quick service for my Miata & cost about 1/3 of what the local Mazda dealer would charge.
This review is not parts related but I wanted to say how kind and considerate the guys at the store are. One of my drivers broke down not too far away from the shop, the guys were kind enough to let him park his truck in their parking lot for a few hrs until he could locate the parts he needed to get himself moving again.
Awesome experience, Marc took his time with me and made sure we found everything i wanted and needed. Looking forward to dealing with Marc and the Planet Miata team again! Very nice and very large inventory.
It's sad because this place has many glowing reviews on Miata forums and a very visible website, so I left two messages but I can't get a call back. Apparently, either you get lucky and get a deal or they decide to rip you off. I'm just going to search on eBay instead. Good luck Planet Miata.
I own a shop near Pittsburgh and handle a lot of Miata service. Orders have always been prompt and correct. Never had a wrong or bad part ever sent to me. High inventory, so always seem to have the part I need. What else would you want from a supplier? I will continue to use Planet Miata!
I recently ordered some new rear knuckles for my Miata from these guus . I was impressed by their appearance and how quickly the product arrived arrived. They were pricey but they were newly rebuilt...and auto parts are always pricey. You get what you pay for. Also, I was able to personally speak with one of the owners via Facebook, so that was awesome too.
Wish i could give no stars. Absolutely horrible service. i ordered a six speed for a customers car and thought they were a reputable source. well i was mistaken. i placed my order over a week ago and asked for a receipt to be sent to my email. NEVER got anything. i called, spoke to the guy i ordered over the phone with and he said "i'm at lunch and i'll call you after" 5 days later NOTHING. Ive called every day this week and 8 times today. all im asking for is a receipt and tracking number.
i would not suggest doing buisness with this company. once they take your money. they no longer care about the customer.
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