What clients say about General Used Truck Parts in Hunlock Creek (PA)
Went for doors and a rear window, service was quick, in and out easy. Their worker Alex had everything ready for me to pick up and asked what i thought was a fair price, we negotiated what i felt like was a steal for good condition parts.
What an absolute terrible place to do business. I was trying to purchase a ECM from this so called company. I messaged the number I was given to verify that the ECM I needed was in stock. After several days of attempting to verify this information with absolutely no luck, a second number messaged me saying he was “Alex from general used truck parts.” I replied kindly explaining to him I just wanted to verify they had the part I needed in stock. Yet again, after several days of attempts, I finally hit my breaking point. I messaged both numbers to let them know my frustrations. I told them I wanted answers as to why it was taking almost a week to figure out whether or not this part I needed was in stock. To absolutely no surprise, I never received a message back from Alex or the other number I was given. This place apparently doesn’t seem too interested in selling items, so I will take my business elsewhere. Complete joke and waste of a week of my time. ABSOLUTELY DONT RECOMMEND this so called company. Horrible business practice. You should be ashamed of yourselves
Like the public says not a good place at all to deal with at all. Which they know it and don't care. We Picked up a duramax engine brought it back to the shop 4 hours away, turning it over by hand to make sure before the install it would only rotate 180 then back 180 then hit a possible valve. Lot of rust in exhaust runners once manifolds were pulled, like a flood salvage. Few other issues too It was a different engine that was in his original pic. Returned it and still waiting 18 months and still have no refund and will not return calls. He was gone for 6 months during that time. When he was released somehow, Alex said he will call but seems like he wants to keep the $4500
Guys be careful with these guys! Real life GIPSYS RUN THIS PLACE. Spent 3 hours driving to find out engine that I was told has 240k miles in fact has over 1.4 million miles. After telling them that this engine does not have 240k miles and showing them the carfax, owner said that he told me truck had 1.4 mil. Miles. If I knew that engine or truck had that many miles I would’ve not wasted my entire day for this. Just make sure if you go there story isn’t as true as they say. I would avoid them at all cost.
Horrible people to deal with don’t trust there warranty they will never guarantee it buy it BUY AT YOUR OWN RISK very shady people to deal with edit for them saying I’ve never bought off them tried getting in contact with them took them months to get back to me after realizing this issue outside there property line same day all they had to say was there’s nothing they can do no guarantees
Pay to get your engine rebuilt. Don't buy one here. They use the same photo for every engine. They clear the codes so there's no lights on. Was given a video of engine running, and dash with no lights. When I got it I got a $6500 rusted boat anchor. All passenger side flow plugs were broken off in the head and could not even be removed by the shop I had do the work. Had a leaking injector and rear main. Truck pours oil from crevice on the engine. Cost extra labor because everything was so corroded. The guy who sold me the engine said he would buy me a brand new truck if I wasn't happy... Have yet to see my new truck...
Edit: This company replied to a review I left 5 entire months ago today with a lie. I was never offered the ability to leave a deposit.
A photo is attached of this event for documentation.
Called yesterday afternoon to confirm part availability and time of arrival.
I called at 8:06am today in respect to the posted hours of operation to confirm my arrival time at 9:30am and to confirm once again the part availability.
I arrive after my 2.5 hour drive to the yard and was told the part must have gotten scrapped and that they were sorry.
Bought a engine a year or so ago. Told it had 71k on it. All rusted out and now in my truck and won't start. What a rip off of thousands of dollars. Shop somewhere else. Like 7 k lost and the only way to get it back is to file a lawsuit against the business
Awesome people!!! Very knowledgeable and helpful.. will definitely be back , they have everything you could need in the light duty to medium duty trucks!!!!!!!!
Not refurbish just pulled from another vehicle. Listed Included Items - belt driven accessories-AC Compressor and Alternator - BOTH MISSING Oil Pan that is listed as included HAS A HOLE IN IT. He fixed me-he is never going to sell me parts again, then he commented that is why I always get Wire Transfers not charge cards nothing you can do about it that way...
Surprise mine was on a Charge Card!!!
Best salvage yard ever! Very helpful went there for a transfer case not only had my part loaded withing minutes but also had so many other parts I needed and were quick to pull them at a moments notice owner even bought me lunch great people great place
Never order from these people don’t even think about it WORST CUSTOMER SERVICE THEY ARE SCAMMERS.they send the wrong parts ordered and block you after.Alex is the worst person to do business with he will screw you over and you leave you to deal with their problems.
Not sure how their in person sales are but if you need them to ship something out just buy from somewhere else. You will never get your item and will be out a lot of money
Ordered a transmission via eBay. Called them to confirm the part number and paid $200 to freight ship it out. After 2 weeks of waiting finally got the transmission, and they sent me the wrong one… different style, part # and size. Called and texted them to get this resolved. After confirming they indeed did send me the wrong transmission they proceeded to stop responding and blocked my number. Thanks Alex!! Glad I have a $1200 useless transmission sitting in my shop and a customer that’s had his truck on the lift for 3 weeks now :)
Jason treated us in the utmost professional manner before, during, and after our purchase. We purchased a 6.4 Diesel Engine on his word w/o knowing him at all and it was 100% everything he said it was. We would do business with him again.
Sent engine on 04.5 dodge cummins called dealer only 1mo. older than mine but alot less miles .jason bent over backwards to get this engine running engine runs great 21miles to a gal. Thank you walter Louck
My dad and I were there today to buy three transmissions. This was the third, forth, and fifth transmissions we have purchased from Jason. He is very friendly, polite, and most importantly to me he treats us with respect. We traveled up from WV today and the way he treats my dad makes me glad we found him. I hope to possibly buy more from him in the future. I witnessed him today not only take the time to make sure we were getting what we needed but he also helped several people who came there by helping them find what they needed even if he didn't have the part himself. That's what I am talking about. Most yards will just say I don't have it and send you on your way. I would recommend anyone looking for light duty or heavy duty truck parts to call him personally and let him know what you are looking for. Jason is the man!
I am the owner of a salvage yard in Carlisle, PA. I called on Thursday 1/10/19 to confirm a rear axle assembly for a late model Ford pickup. 4 phone calls later, the last of which was Friday evening on 1/11. I was advised that the rear end WAS THERE and that it was OK to send my driver there Saturday morning to pick it up. We drove there this morning and were advised that they had to locate the rear yet. End of story, we came home with no rear axle assembly. This was a complete waste of time due to what I would say was horrible communication and total lack of customer service courtesy on behalf of this business.
Great company with lots of hard to find parts espeacialy for heavy duty commercial trucks. Jason is a great guy and knows his stuff would recomend them to anyone . I have purchased several items w no issues .
My company bought a transmission with General Used Auto Part only to have it not work when we got it. General Used Auto Parts sent us a second transmission and that one also didn't work. It took us months to have them come get both transmissions back and after calling them everyday for months they only returned half our money and still owe us the rest. Terrible customer service, terrible products and wouldn't recommend this company to any one.
These guys are cheats, Liars and Thieves!!! Jason the owner is as crooked as they come!!! They sent me a motor that did not work. I paid to send it back and would not give me a refund. Stay away from this business…I am doing you a favor!!!
Jason is a crook. He will not honor any warranty. He has every excuse how any problem must've happened after it left his shop. Expect anything you get from here will require another $1000+ in work to run properly.
Amazing price on used motor for a 2005 ford freestyle. Received motor within a week and it had some broken parts which were replaced at no charge and shipped fast. Motor runs smooth as butter and customer service was excellent. Would definitely recommend them!!
These guys are fantastic ! One of the BEST online sites ive ever seen. Wonderful customer service and unbelievable prices. Some one pinch me, am i dreaming ?
WOW !!!!!!!!!
Terrible. The owner will do anything if it means not honoring a warranty. Look somewhere else, you do not need this type of a headache. The guy literally said for me to come down there if I was such a tough guy when I explained paying a mechanic $1100 to get a $900 refund made no sense. Make up your own mind but the owner did not honor his warranty so steer clear.
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