How are they waste management when they are waste themselves? Trash company, in more ways than one. Their customer service is embarrassingly bad. Go with Berger's Sanitation Services instead of these clowns.
I get email notifications the day that pickup is scheduled (so all of my trash and recycling is out on the street) that we will not be getting any pickup and that the pickup will take a week later…..WHAT?! What am I paying for???! For trash and recycling to pile up at my house week after week???! I will be changing services asap.
Recycling services were decreased to every OTHER week…so somehow I’m supposed to remember from week to week as recycling just piles up at my house. They didn’t decrease my bill when they cut my services though. This company is horrible
What a waste!
We pay top dollar for WM and there's been NOTHING BUT CONFUSION regarding pickup. The driver shows up IF he wants to and tells the dispatch that the container wasn't at the designated location to get around it. As a write, the full container is still out there!
They have missed pickup repeatedly and nobody from the dispatch has called to question the problem. The 800 line has written up the problem with no resolve. I spend way too much time trying to fix this. They don't care.
The new catch phrase should be....WM IS GARBAGE.
My experience has always been positive. Workers and situations are always professional, communication is very good, and office personnel are always helpful and efficient.
We appreciate the reliability of WM service. They are here at the same time every week. We are also grateful for the tideness of the drivers. Our old company always left debris.
Every month I contact Waste Management due to my neighbors dumpster being placed literally inches in front of my dumpster on my property and each month my request to have said neighbors dumpster moved is denied. Also I must make mention that I have received on numerous occasions "overage charges" for a dumpster that is not mine. Each month for 6+ months I had to call and have charges reversed, the following month the same. Considering Waste Management? Think again. Weigh your options. If they are your only option consider going green, buying a goat, burying your own waste, haul it away, send it to the moon... save your sanity, time and money.
I paid for 50 weeks of service and only received 20 weeks, no refunds, costs more than the others. I will not use WM ever again. You call in and get the same excuse. They should go back to hiding bodies.
WM is a waste of your time. They have repeatedly missed pickups. Last month, they missed pickups for 3 consecutive weeks. The trash pileup attracted all sort of bugs, maggots, rats and even snakes. Customer service was terrible too. Every day they ask us to haul the trash outside and then they don’t show up. Glad that we switched to another local company that’s more reliable and almost half the price.
Waste Management has been an absolute pleasure to deal with compared to my experiences with other providers in my area. Couldn't be happier with my decision to switch to WM!
Check to see if WM is much less expensive in your area compared with what you pay now - in our area they are much lower cost and the service has been great
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