I needed a winch out last night after being stuck in a driveway so my roadside assistance contacted Doug's. I ended up having a neighbor help today, but Doug's was excellent about responding and even checked in first thing the next morning after I had to leave my vehicle overnight to deal with a family matter. Before my neighbor came to help they had me on their list and were ready to pull me out. While I didn't use them for this issue I would absolutely call them in the future as their customer service was excellent.
They accepted my roadside assistance claim through my insurance. I was in a position that timing wasn't important, so waiting wasn't a big deal to me. The tech that came out was very knowledgeable and pleasant. Initially I thought it was the starter on our vehicle, but he was able to jump it was a battery back. He was nice enough to notify the garage that we wouldn't be towing our vehicle there and that a tow wasn't needed. Overall, I would definitely use Doug's again!
Would not recommend to anyone. They rather customers sit on the side of 81 and freeze in the 20 degree weather and finish their shift early and go home rather then help customers freezing. They let customers tows time out and go to other companies bc they wanna milk the clock instead of working the only one that actually cares about the customers is the lady driver. Again I would run before I let them tow my vehicle
I explained that I had a morning appointment to get my car repaired and the driver said that he was going to accept another appointment first down the road and would deliver my car an hour later than my appointment schedule. He had no sympathy for my situation whatsoever. He dropped the vehicle off late and I missed my appointment that day so I had to wait several more days before I was able to get my vehicle fixed and returned The review response stated that the driver had to finish another drop previously loaded on his truck, but . . . There was NO other vehicle previously loaded on the flatbed. Only mine and he informed me that he received the tow request for his extra hitch after loading my car. I told him of my appointment prior to him leaving.
Needed a tow due to the breaks on my car not working. It took them less than 20 minutes to get to me. The driver was super nice, and allowed me to ride with him to drop my car off. I would recommend their services!
Doug's made a bad day better. My car was undrivable and needed long-distance towing on this past Sunday, and Chris (from Doug's) was prompt and amazingly professional. He made sure we were comfortable for the long ride, was friendly and courteous, and delivered my car and us safe and sound to our destination. Chris's helpful, positive, and relaxed but professional attitude put us at ease and made the whole ordeal much easier. I highly recommend Doug's.
Absolutely Terrible Service – Don’t Waste Your Time! I’m beyond frustrated with Doug’s Transport. I requested towing at 7:00 PM, and by 1:45 AM the driver still hadn’t shown up. My insurance company eventually had to cancel the service because no one ever came! I called over and over again, and every time they said they’d “try to contact the driver,” then just left me on hold and never came back. The driver wouldn’t even answer the phone. That’s almost seven hours of waiting in the middle of the night for nothing! Completely unprofessional, careless, and disrespectful of people’s time. If you ever need help, do yourself a favor and stay far away from this company.
My truck broke down on the I 81. I was on the shoulder and not in a safe position. My wait time was an hour and a half. I called Doug's and she said that she would be there in 30 minutes due to my situation. She was fantastic! Very professional and had my truck loaded up quickly and safely in no time! She was very cordial and friendly and kind. I recommend Doug's Transport to anyone who needs a tow out there!! Thank you!!
My husband and I were traveling from Winchester, VA to see our son run in a college Cross Country race at LeHigh University. We hit a dead deer on the highway which cause our fuel line to become dislodged. We were stranded on the side of I-81 and worried about missing our son’s race. Through AAA, Doug’s was contacted to tow our vehicle. James contacted us immediately and was there to tow us in a timely manner. He was professional and helpful, dropping us off at a car rental business before towing our vehicle to the repair shop so that we could get back on the road to see our son. Without his assistance and going out of his way, we would have missed seeing our son compete. We are very appreciative and grateful.
The driver from Doug's transport was knowledgeable and kind. She made me feel a lot better after not knowing what to do when my battery died & I had no one to call to help. I thought I needed a tow as a nice gentleman had already tried to jump start my battery with no success. She asked to try just in case and bam! It started right up! She advised me to go straight to a mechanic just in case it was not the battery.
Doug's Transport picked up my broken down vehicle and took it to my requested shop without any issues. He was kind and communicative in trying to find its location. It took 3 hours. (Rush hour on Monday - side of highway)
Driver/dispatcher communication was good, however arrival time took longer than anticipated. Small access panel door for emergency tow hook for rear bumper lost by driver leaving unsightly 'hole' in bumper cover. Will have to find replacement. Vehicle delivered to my mechanic professionally with no issues or damage. Would use again.
Driver was fantastic, called to let me know approximate time he would arrive. Had no problem getting my car on the transport vehicle. Great experience. Thank you
The driver was dispatched quickly and called to keep me informed of how far away he was. Upon arrival he was nice, professional, and informative. Thanks again. Even though it was pouring down raining he didn't hesitate and got the job done quickly.
Ernie the driver looked professional from his uniform rigjt down to his personality. He arrived even quicker than his estimated time. He took great care with my vehicle and his equipment. Truck was clean and showed that is was well maintained. Great personal nice equipment I highly recommend Doug’s Transport for all your towing needs.
My car unexpectedly broke down this morning, however very grateful for this company. They were incredibly fast, friendly, and just went above and beyond to help me. Also impressed he was able to unload it at my garage the way he did considering the narrowness of the alley, will use again! Thank you so much for making a dreary day better.
Had to tip my driver 20 because he rode me and my new electric car at the butt crack of dawn from Harrisburg to Lancaster. Thank you so Much Doug's keep on truckin
I recently used a there towing service, and I was extremely impressed! They were unbelievably fast, arriving within minutes of my call. The staff was not only reliable but also incredibly friendly and helpful throughout the entire process. They made what could have been a stressful situation much easier to handle. Highly recommend this service for anyone in need!
Tonight was the first time I ever needed a tow company. Usually I can change a flat with a spare tire, and move on. Being that I did not have a spare, tonight was the first. Damian showed up faster then I could have ever expected, and not only that, he went out of his way to be kind, and professional. I did not expect tonight to go as smoothly as it did, all things considered. But I know if I ever need a tow truck, Damian with Doug's transport will be the first I call. Thank you so much!
Extremely fast & friendly service. They kept in contact with me the throughout the whole process. My vehicle broke down right before the holidays & they helped me out. Also very impressive how the driver was able to get my vehicle to the shop with as big as his rig was considering it's on a very narrow side street and you're unable to take wide turns. Kudos to him and many thanks. Thank you so much! If I could give more than 5 stars I would.
I can’t say enough good things about Doug’s Transport. Ernie went above and beyond when my tire went flat. Not only did he tow me to a safe rest stop, but he also helped put Fix-a-Flat in my tire and filled it with air. He stayed with me to make sure the tire was holding up, and when it wasn’t, he ensured I was set to be towed home—over an hour away! Ernie’s professionalism, kindness, and genuine care turned a stressful situation into one I’ll never forget. Highly recommend Doug’s Transport for their exceptional service!
Ernie was very kind and extremely helpful. He worked diligently and thoroughly to ensure the job was done promptly and as requested. His services are beyond appreciated and I would gladly choose Doug’s transport again.
Great response time. Our tow truck driver Ernie was professional and efficient. He really made a tough situation palatable by doing his job well. Whomever I talked with on the phone was great as well. You will be in good hands if you use Doug's Transport
While out for dinner in Hershey at the Chocolatier restaurant, Had to call Hagerty for roadside assistance, they sent 5 star rated, Doug's transport, prompt and professional service to take care of my muscle car. Car was loaded and hauled with professionalism and knowledge of custom and high value cars.
Ernie, Doug's Transport arrived in less than an hour. He was super diligent, courteous and had my Honda Civic loaded very carefully in a short time. With services through my supposedly wonderful insurance company, I've had to wait longer than 5 hours in the cold car. Kudos for Ernie and Doug! I highly recommend their service to folks who found myself in a bind when I didn't need another one.
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