I write this review not as a customer that presented to the dealership to buy a car. I have no doubt that the salespeople are knowledgeable and fair. But I wanted to share a personal experience that reflects on the stellar character of the two gentleman that I encountered at the dealership.
I was driving a borrowed EV ( electric vehicle) last week. In my ignorance and lack of foresight I realized that I did not have enough battery life to arrive at my destination. In the course of trying to find a charge, I wound up at the dealership with only a few miles of range and I was 20 miles from a charging station.
The manager, whose name I don’t know and the salesman were both kind and helpful. They allowed me to plug in to a wall outlet, until I had enough charge to get to a charging station. They allowed me to wait in the clean and comfortable reception area, and allowed me to have some bottled water.
It took a while , but I eventually left and made it. I offered to pay for my use of their power, but the manager just said. “I am just doing the right thing”. They sent me off with maps of the country roads.
These are people that you can trust.
**Edited shortened version**
I first viewed and test drove the truck on March 28, and returned on Saturday, March 29, to complete the deal. At that time, I asked sales about the motor issues and was told that they updated it and there was a fix. Based on this information, I agreed to the purchase and scheduled pick up the truck on Monday at 5 p.m. Shortly after purchase, on April 7, it was noticed that my inspection sticker was expired. I then contacted R.B. Fries and brought the truck in to be inspected. Yes, the inspection was then addressed but cost me time and money to return to the dealer. On May 11, I drove to the dealership and left the truck with a note for the service department to call me. On Monday, May 12, I was contacted and informed that the motor was bad and a replacement had been ordered. I also reserved rental loaner. I was told the motor would take about a week to arrive and three days to install. I asked to be kept updated. I picked up the loaner and talked to sales to express my dissatisfaction and requested to swap the truck for a new one, stating I was even willing to pay a difference. He apologized and said he believed the truck had the updated motor and also that he doesn’t blame me for not wanting this truck. He mentioned he would speak with the sales manager, who was out until Wednesday, and the owner, who was out that week. I followed up on Thursday, May 15, and spoke directly with the sales manager. He informed me the trade-in value on my truck was significantly less than what I had paid as he was seeing around 59k at the auction, even though I had purchased it only five weeks earlier for nearly $70,000. I expressed my frustration. He later called to say the motor was in route, but they were waiting on a status update regarding the radiator. He also mentioned he would see if GM could assist in a potential trade. He stated he would get back to me. However, as of today, I have not heard anything from himI sent the owner a letter by email in which he never responded, but on the same day that I sent the letter, I received a call from the service manager telling me that the radiator got there today and they were going to get started on the truck. Amazing that it just showed up the same day I sent the letter. I asked when the motor got there and was told the other day. He told me it would be done by Friday, probably Thursday, but Friday to finish. No one ever called me as I asked to keep me updated on the motor and radiator. I called on Friday and talked with the service manager and he told me it was not ready. I asked him when it was going to be ready. He told me he doesn't know when it's going to be ready. I called the owner, and he told me he was going to handle it personally. I asked again for a price on a trade in to try and just put this behind us. He called me on Saturday and the truck he found didn’t have all the options that I had or wanted. I was open to change from white to also grey or blue to try and settle this. Service called me on Tuesday May 28 telling me that the truck should be done today. I also spoke to the owner on Tuesday May 28, and he told me he will talk to me about the truck when I came to pick it up on Wednesday May 29. When I arrived, he was not there, and sales told me that he went out of town but was working on the grey truck for me and would get back to me in a day or so. As of today, the owner or anyone else has not been in contact with me about this or a price on a trade. Instead of making excuses he should have addressed my concerns. If he couldn’t make a deal to get that truck, he could have called me to tell me. I have heard nothing. I have witnesses for both the face to face and call with the service manager which again was told it was a misunderstanding.
I tried and gave this dealership and owner several chances to work this out but yet it’s been nothing but denying everything and no response. The owner himself should have handled this situation before it escalated to this point. Customer satisfaction is not their strong point when there are issues.
The salesmen at this dealership are very easy to work with and they make the car buying process as easy as it can be. I will be back when it’s time for an upgrade.
Great place in a small town & staff is great to work with. Always has your best interest in mind. Also has a storage area on site. Been a customer for 15 years & it's always a great experience with the staff as they treat you like family.
When I was in need they blew me off,
Not even returning my calls.
When asked to do a specific job, they neglected to do the job correctly costing me more money to fix my car….this dealership takes care of only the elite, people that have the money to buy new vehicles from them…they have no interest in helping the hard working people that just need a helping hand ….greed that’s all it is
Truck was in shop, I put approx,18k miles on it since we bought it here , was in for service & inspection charged almost 3k for brake service & 2 tires,also fluid changes due...called Gmc customer service recently to see why this truck is having issues ..stabilitrak issues, ABS issues & there are 2 recalls good to 150k ,I was told it's been completed..at RbF...possible, but brake problems still exist, hard breaking extending length of stopping distance..abs & stabilitrak again a problem with this vehicle.......update 9/13/24 followed up on repairs to eynon GMC due to closer to my home initially they tapped on pump motor..a tap ! Charged 74.15..back in again now faulty & replaced ebcm motor ,module bleed system ,leeders were rotted & 1 "irremovable"also replaced left rear caliper & front bleed bolts ,charge 981.02 then caliper 125.00 bleed screws 6.96..total now 1181.88. no one ever mention a recall warranty for up to 150k miles on the problems i.e stabilitrak faulty pump , ecbm,module ,ABS etc.i now have 4806.46..dollars spent..& plan on pulling a RV..? Safety maintaining a vehicle, but somethings out of my control .& gmc trucks are off my list for this march.
GMC truck multiple issues with transmission costing thousands of dollars after having transmission service lines loose couple weeks after having serviced.Had truck in multiple times for check engine light outdoor ambient air sensor seems like each time they reset codes at 400 bucks stating loose wire quoted 9000 for new transmission. Buyer be ware!
I was there to drop off my moms car (service won't be under my name which is probably why they responded that theres no record of me being there) to be fixed. Their service isn't great. Takes forever for someone to get back to you on the phone. Her car did get fixed so that's good. Just could've been a better experience. Typical dealer. Pushing things that don't necessarily need to be fixed and of course their cost is more. I mean, it is what it is.
I bought a 2019 Buick Regal TourX (wagon) remotely last week from R. B. Fries, only seeing the posted photos and talking to Chris, their Finance head. They arranged the car's delivery and I couldn't be happier with their service, speed, honesty and willingness to arrange for the transport. The carrier arrived a day early in fact, with top notch equipment--a new 2-car trailer and a newer heavy duty pickup truck. The car is as advertised without any issues. Nice Job!
Had an issue with tires on a newly purchased Certified Used vehicle. They offered a reasonable accommodation to replace the tires. Sales staff were great and no pressure sales make this a proper dealership to purchase from. Would recommend to a friend.
Excellent place to buy a vehicle...Everyone so friendly and knowledgeable...This is our 5th vehicle we bought from them and wouldnd think going anywhere else...Picked new truck up today..Thanks Al Rodriguez !!!!!!!
Can't really comment on their service I just towed one of their customer's vehicles there,female customer waited over two hours in carbondale for a wrecker before I showed up.
Stand up 5 star dealership. Your word and handshake are rare qualities that are rarely. practiced today, but this dealership exhibits both. Thank you to Albert, f&I, and the owner. Great experience, and feels good to see old school business still exists.
We have purchased 4 vehicles over the past 8 years from RB Fries. Albert has been our salesman and Chris did all financial paperwork. Al always goes above and beyond to get us in the truck that we wanted! And Chris always did his best to get us the best rate on our loans! They are both a pleasure to work with...it feels like you are dealing with family when you buy from RB Fries!!! If you are in the market for a new or used vehicle I would highly recommend you go see Al!!!
I purchased a new gmc Sierra and just have 2 say with the covid 19 going on and what we were dealing with the staff was excellent and I am very happy and will highly recommend them 2 anyone I know looking for a vehicle thanks again 4 everthing
I just bought a 2020 GMC Sierra 1500 Elevation X31. This is the first vehicle I purchased from RB Fries and the whole experience was great. Howard was my salesman and he was friendly, easy to deal with and I never felt pressured. The price we agreed upon was the price I paid with no hidden charges or costs that were not discussed. When I showed up to pick up the vehicle Howard went over all the functions and help me set everything up. Then I met with Chris to sign the paperwork and go over the finances. He too was very friendly and easy to work with, and again no pressure to purchase any extra warranties or coverage. I would highly recommend RB Fries for your next vehicle purchase.
Just purchased a used Subaru Crosstrek from RB Fries and I couldn't be happier with the service I received. Howard was extremely helpful and responsive throughout the process, especially since I was communicating with him while I was out-of-state. On the day I picked up my vehicle, Howard and Chris answered all my questions and were trustworthy. Great small town dealer with honest prices!
Extremely easy buying experience. Howard was more than helpful with getting me the truck I wanted. More than fair with trading in my old truck. All around excellent buying experience. Highly recommend.
Incredible purchasing experience, Howard was so accommodating and the team at R.B. Fries is fantastic! Howie went above and beyond to get me into my perfect car and everything went so smoothly. Not only was the experience great, the car is immaculate and a very good price. I 1000000% recommend buying your car here, you won’t regret it!
Great place to find the perfect vehicle!! Howard was the absolute best! Put together the perfect truck and the perfect deal! Will definitely be back for the next purchase!! Thank you all for the excellent customer service!!
