Called the day before for a muffler and was told it was off the car and waiting... they had me wait an hour and a half and didn't have it at all.. They said it was missing off the car.. I drove 2 hours for this muffler.. they even tried selling me a muffler for a different engine that was completely different and wouldn't fit at all. A 4.8 bmw muffler will NOT fit a 3.0 look anywhere and you can see this..besides there system apparently.
When I receive my transmission it had a broken sensors and solenoids all over which kind of defeated the purpose but I try not to complain and I switch them out anyway with the components from the previous transmission that was coming from the vehicle after installing this transmission I realize the transmission was bad overall although they said they will supply me with another replacement transmission I have to eat the labor and hope this transmission is good and the customer is pissed at me because I encourage them to buy this transmission at 61,000 miles per the junk yards information I really hate leaving a bad review but this is the type of stuff that destroys Small Business Like Me
Very bad experience. Long story would be two pages. Short story. A dozen messages to parts, the checkout counter and the owners office. No returned phone calls. One long drive to get told tough luck. And 4 months later visa got my money back for me. I should of listened to the reviews.
I have tried to get a core picked up by them for over 6 weeks. I would burn money before using these people ever again. I see their trucks all over delivering parts all around my shop but will not stop and pick up their core and return my core deposit
Best auto part i have deal with there warranty on the part are true and legit , i had an issuewith one of the part they offered me replacement or full refund!! Really they are the best make sure you are talking with tyler or george they will take care of you
He did a new radio unit for my 2013 Ford focus and they were able to help me out. They were very efficient and friendly and the price was reasonable. New radio installed and is working great. Thanks!
I needed a hand brake assembly. The part is obsolete new. I really had no idea what scrapyard to go to so picked one. I partly picked Jordan's because he had about 15 cars like mine. The part works, is functional. Arrived quickly. Did have some rust which I was afraid of being a northern car & the part isn't pulled til ordered. It's a used part & nothing i could about that. The people I spoke with on the phone were friendly, professional & helpful. I will definitely consider this yard again, in the future for my used parts business.
The A/C amplifier I ordered came fast and was exactly what I needed. I spoke with Dave and he was very personable and helpful. Dave verified the part was compatible with my 2014 Toyota Camry before selling it to me. If I need any more help with these or other parts, I'll definitely be contacting Jordan Auto Parts again. They also wrapped and packaged the A/C amplifier very well, and I don’t think it was at any risk from shipping damage.
Buyer Beware!! Bought 2 diesel engines that were listed as short block, possible long blocks. When I picked them up they showed me the engines. One was completely locked up so I ended up taking 1 that didn't completely turn over and 1 that did. After bringing them into my shop I realized that the 1 sat for a long time with water inside and the other 1 had a broken crank which they did NOT tell me and makes it not rebuildable at all. They won't take that one back, won't do anything about it. They make a profit I loose over 3,000. I did buy as is. But you will be taking a huge risk as they won't be straight forward with you at all.
My sales person Tyler Dick was excellent he went above and beyond for me I will definitely recommend them to anyone I know my car is very hard to find parts for and they had everything I needed
Edit to add, they not only sold me the wrong part after taking down all my information. They won't return any calls now that they know I want my money back. Stay VERY far away from this company and don't trust anything they give you.
Not handicap accessible or friendly in anyway. Expect a long wait time and if your not able to remain standing(heart condition or whatever) don't even come. There's no parking or seating accommodations
If the part works my rating will go up slightly but not much.
Editing to add, they also don't have a public restroom. As someone with an overactive bladder due to medical conditions I can promise yall are gonna hate cleaning up after someone more than you will hate letting them use your bathroom
Horrible experience! I spoke with a gentleman who said his name was John. He said they have a steering rack in stock and I can come get it. He said he would bring it to the counter so I can pick it up. When I arrived, the guy behind the counter told me that there is nobody that works there called John. He said I probably talked to the owner Dave, who often tells people the wrong name LOL. I didn't really care about this though.
However, after waiting at their office for 45 minutes for them to bring me the part, they said that they couldn't find it.
Then they said that they would be able to help me cuz they have another car with the same steering rack. I looked at pictures of the car. It obviously hadn't been in an accident and had very low miles. After questioning them, it turns out that the car was flooded. So I was supposed to buy an electronic steering rack from a flooded car? I walked away. Will never come back.
If you decide to buy a part here, make sure you ask them at least five times if they are holding the part in their hand before you make the trip to get it. I wasted a whole afternoon.
I recently ordered a used part from Jordan's Auto Parts, and while the part itself arrived in good, functioning condition, the overall experience was less than satisfactory. I was initially charged $50 for shipping and was told the part would be shipped the next day by sales person I spoke with on phone. Unfortunately, that did not happen.
It took them 2-3 weeks before they even shipped the part out to me. During this time, I received no updates or communication from the company. I had to reach out 2-3 times just to get a receipt and tracking number for my shipment, thank you Lori for replying to emails and getting me my information. The lack of transparency and poor communication on everyone else besides Lori made the experience frustrating.
While I'm pleased with the quality of the part, the delays and lack of customer service were disappointing. I hope they improve their process for future customers.
3 stars out of 5 for the fact my part was correct but the wasted time and delay.
Just left Jordan's after a 3 hour drive from Southeast Ohio to pick up a truck frame. Called Tuesday and talked to Ben. Way more personable than you expect at a salvage yard. For a minute I wondered if they had hired an outside agency to handle their sales calls! He described it well and sent me several pictures. I told him I would take it, and he said they would get it ready. He contacted me that afternoon and said it was ready for pickup. I drove over today. Everyone there was super friendly and helpful. Even the lady behind the cashier window had a smile on her face. And oh yea, Ben is a real person. He actually loaded the frame on my trailer! Highly recommended!!
My name is Dave you sold us a Transmission with a warranty and then turned around and are not honoring the warranty and have done nothing but lied and now duck and dodge all of our calls. So consider this review your warning that legal action is going to be taken if steps arent taken for a resolution. The warranty stated, "4 months, 1,000 miles. It was one piece of paper, not even a paragraph long. Did not say the liscensed mechanic has to show you proof how it was put in. It worked for almost 900 miles. We were informed the way the warranty is written is what has to be honored. And can not be changed after the fact. Not honoring the warranty we both agreed upon is considered "Theft of Services".
Make sure you have hours of time to waste! I was called and was told they have the part in Clarksburg. After I paid, they told me it's north of Morgantown in PA!! When I finally got to the northern location, it took them almost two hours to get the part. Very unprofessional
We run a very reputable shop in wellsburg wv. On april 23rd We purchased a transmission from them drove 1 1/2 hours to there location to pick up the transmission drove back to my shop and installed it. Installed New filter and fliud. Test drive vehicle and it would not shift out of second gear.. pulled trans back out and returned it to them they said we will mail out the check today on 5-17-2024. We have called at least 5 times since dropping tranmission back off. Now today on 6-17-2024 exactly a month later we call and they say that we brought them back the core transmission and refused to refund our money.. not only have they cost us 6 hours of drive time they cost us 9 hours of labor for removing and installing transmission plus probly 20 quarts of atf... the parts puller did not mark the transmission when he pulled it and because of his laziness we are paying a pretty hefty bill for it.. AVOID THIS PLACE AT ALL COST.. TERRIBLE CUSTOMER SERVICE. maybe instead of pointing the finger at the ppl spending money with you maybe look internally at the ppl u probly aren't paying very much to do a very undesirable job....
As a single female in distress, they were the right people to call! Even though they didn’t carry the part I needed, he listened to my problem and sent me to the other store and the guy I needed to see and I got exactly what I needed and for a really good price!
Spoke to owner himself told him I needed a Standard transmission. Was to be ready when I arrived. Drove 3 hours to get it got there waited an hour and a half for them to get it. It was an automatic. Trying to sell the wrong parts and hope you don't notice. Guy at the counter is miserable. Place is overall just a unorganized mess. Will never go back
Told them I needed a power steering box, they gave me a rack and pinion. Spoke to customer service Manger and he said they would refund me the part and would get me the correct one. 3 months have gone by. No one calls me back, I'm always told to leave a message. I have a part that I paid for that I can't use.
Literally called and said they had our part we needed. Go to get and and spend 1 hour and 35 minutes and still nothing. 2 guys came after me a good while after me and the owner decided to pop his out from behind the counter, he follows the other 2 guys out apologizing for thier wait, mind you I was here around 45 minutes before they even came. The owner then stood and talked to them for 20 minutes and they 2 men left and the owner left as well. Well done owner and customer service, I WONT BE BACK
Unbelievably dysfunctional operation. Extraordinarily long hold times and incredibly SUBPAR service. I have waited almost 11 weeks for them to pull and ship a part. I have been assured several times that it would be sent, only to call in several days after the fact to find out that they don't even have people to pull the parts, let alone send them. If they were upfront and honest to begin with, I wouldn't leave a one-star review, but instead of saying "we're short-staffed, sorry" I got the run-around for 2 and 1/2 months. I, as well as all members of my shop, will never purchase from this organization again.
terrible -unprofessional- rip off artist Ordered hid headlight arrived incorrect and damaged (not from shipping) it was packaged in foam cut out to look like a toilet seat with writing on it . ( see pictures below)I called several times to have them send return pickup. finally after 6 weeks i sent back UPS. it has been 6 weeks and 5 phone calls and still no credit. will never purchase anything from them and will encourage all other shops in my group to do same. Iam calling all my DRP partners and encouraging them to take them off RPS in CCC
Great experience, fair prices. I picked up 3 transmissions and the staff was more than helpful. They took the bell housings off for me and carefully loaded and secured them in my suv for the ride home.
Great service , very friendly and helpful. Talked to them on the phone had parts I needed. I live a little over 2 hours away drove there and they helped me get the parts out I needed. Came home and realized I forgot one of the parts. (My fault) called them and they said they would mail me the part. I offered to pay for shipping and they refused for me to pay for shipping. 2 days later part was delivered to my front door. Now that’s customer service. Highly recommend.
