What clients say about Lift and Tow in Orrstown (PA)
Hands down one of the easiest and best business transactions I've ever done! Carlie and her team at Lift and Tow are phenomenal! I have purchased over 10 lifts over the past 10 years and each experience has become consistently smoother! Lift and Tow is hands down the way to go price and reliability are unmatched. Thanks again guys!!!
If you like downtime, extra time off, go right ahead. Because this thing will break often, warranty appointments are weeks out, and they wont send you warranty replacement parts without you giving them your bank info.
I have recently purchased a 2004 GMC 2500 with their system installed on it and let me say for it to be almost 20 years old The equipment has been getting the Job done! The truck had been sitting up and once I got everything replaced on it that was broken from the previous owner who didn't know what he was doing Towing and repoing I am very satisfied with Lift and tows system. I'm impressed By how easy and simple it is to work. These guys here have made a very simple but Well rounded system in the Z Series Lift and tow. If you are looking to install a towing system for an affordable price and with the equipment being very durable as long as you know what you're doing, This place is the GO To I promise you this
Be cautious of this company. I bought a z-series lift for my truck in March 2024 and I only had it for 7 months before the z bar malfunctioned. It bent during a proper tow and I didn’t notice it until I went to bring my lift in after the tow. The vehicle towed has no damage. I purchased warranty with my lift but the GM won’t replace it and claimed it was an “improper tow” solely based off of a picture. How is that possible? The GM is leaving me to go through my insurance. Just be aware if you’re tight on money or don’t have a backup tow truck because you will be without and left high and dry EVEN with the purchase of warranty. The lady who answered the phone said she had never seen anything like this before. I won’t be purchasing another product from them in the future. Detroit wrecker seems to be 2x stronger than lift and tow so I will be taking my business to them for my next tow truck. Customer service is important and lift and tow failed to provide that.
Can’t say enough about the Team. Dropped my truck off it was done within a couple of days. Everything went seamlessly. The lift works perfect on our pick up truck. It was a great addition to our fleet would highly recommend them. And the price point was great compared to some of the others I shopped.
I wish I can give them a more than 5 stars. I got my super series 6 months ago and never had an issue except for little one thing. Super helpful customer service they answer the phones really fast. The guys who installed my lift I really wanna thank them. Always helps me and and gives me the answers that I’m looking for. Ladies in the office thank you guys so much. Oh Dave and Jeff I appreciate you guys for doing a amazing job on my lift 🙏 we out 24/7 🪝🪝
Currently on my 2nd z series and I’ll absolutely continue having them install my lifts. I’m a firm believer in the products they offer and I definitely put them to the test. Anytime I’ve needed parts or service Carlie has been more than accommodating. I honestly couldn’t speak any higher of lift and tow, their products or customer service. Yoy will not be disappointed.
I've gotten several of my trucks done. I never had an issue. I recommend lift and tow. They also let you know when they have an opening before your date.
We went with lift and tow for one of our truck and we love it customer service was great install was very clean and fast spoke to 2 techs and the lady’s in the office upon pick up we have towed more then 50 vehicles with it already
The customer service was horrible and and they damaged my car even more than it was originally. Then they did do any type of discount for me being a veteran. They were very rude to my father who was willing to help pick up my truck. They also busted a tail light backing of their truck just garbage.
Keep records of everything you get from them and make sure your getting the right products cause they will send out the wrong product which causes a delay and will start their warranty on the day you purchase even tho they sent out the wrong product and will not honor the warranty if something happens. Just an FYI accountability has to start somewhere.
We got the Z lift installed in 2019 and have found it to be a well constructed unit. To this day it still has all the original bushings, because as recommended we grease, grease, and grease again. As with anything that has moving parts and bounces up and down Wisconsin roads, issue's will present themselves given enough time and use. This company 100% stands behind their construction of the units they sell and 100% behind their installation, if you opt to make the journey to visit them for your installation. We highly recommend you take the time to visit them. The ladies in the office are spot on when it comes to scheduling and will have you in and out within the time frame they give you.
Had a lift installed in 2006 on a new F350. Have only had it back for service 3 times for worn out parts. Not bad for 16 years, still going strong. Love it and have definitely gotten my money's worth 10 times over. Would highly recommend!
We had a fantastic experience with Lift and Tow when they installed our Z series lift in January. Our employee, Alex, said the staff was very helpful and informative when he was there. They even provided a loaner car during the day while the installation was being completed. The cost was great and very affordable when compared to units from similar companies. We’ll definitely use them again in the future.
I lost some parts off my lift instead of charging me 600 for new parts they gave me a option for used ones for a little over 100 bucks.. thanks guys also it was at my door in less than 24 hrs...
I have been scrapping cars for many many years. Buying the Z series repo unit was the best decision I've ever made. It makes towing cars so much faster and easier. If you're wondering which unit to get between the 3,5, and Z series, definitely go with the Z. It is so nice to move cars around the yard without having to get out of your truck. I had one small issue with my unit but I called Lift and Tow and they sent me the replacement part free of charge right away. Definitely a five-star company.
Have a 5 series lift for about 5-6 years. Best thing I bought as a used car dealer. Has worked great. Called for a replacement pivot pin and bushing, and I had it in my hands the next day! My lift is great, parts were easy. I reccomend the lifts to all used car dealers. Sold my car trailer and rollback...
The Hidden Lift is a fantastic product. The installation crew here did an impressive job. From the time I arrived until the lift was installed I knew the crew was top notch. Great job! Highly recommended!
They was once a four-star maybe five because they used to answer the phone after 3 maybe four rings😀 now when you call after you get the system installed you have to call back about 5 times before they even think about answering🤯🤬.
My recent experience has been very bad with the warranties and them sending parts for the equipment if they ever get back in contact with you to send them😡 I call they say we will call you back take your number and then never respond😵.
They used to be good and very professional now is like they have turned into one of them companies that it's all about money 🤑no more about the customer service 🤗anymore once you buy the equipment and when it breaks down you have to figure out where to get the parts from. Because no lie I have called them and still haven't received not one part I had to find other places to replace it🙄.
Very disappointing from years ago they were pretty good now they're garbage😰 I found another company that has helped me with they're lift equipment a lot better then lift and tow did. And this is not even they equipment they make similar equipment as lift and tow.
why do I have to go to another company 🤪 that makes similar equipment and get help and they are fast and they return my call within an hour or two if they said they're going to call me back they call me back. but the place that I bought it from lift and tow don't even offer me that kind of customer service so sad😩.
I will be willing to change my review if they ever treat me better. But if you all see no updates they have not change what they do.
Update 10/03/2018 they going to put on here contact them they would like to resolve my issue but again I called and no one answered twice.
All I'm saying is if they are going to be really sincere about resolving my issue they need to reimburse me the money I paid for that pump and the cylinder which was about $750.00 that was still under warranty
This unit is worth every penny. Good people's. Reliable people. I've been towing for 16 years and I recommend if your looking to start out with something small without trying $80,000 on a new truck when this unit is capable of doing the same job. If I could post pictures I would. Thanks lift and Tow
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