Our Auto Sales business dealt with these guys for years. Always great customer service and quality used parts. Always our first call for used auto parts.
Drove 2 hours each way only to be told they were closed for business due to electricity being out. However they still refused to sell a part even while using cash. 4 hours wasted without as much as an apology. Poor customer service.
Found the transmission I needed for a very good deal and with low mileage. Docked a star for how overwhelmingly full the area was, couldn’t get my truck and trailer out after loading the part.
Terrible customer service! The guy who answered the phone is insanely rude and seems like he doesn’t wanna be at his job because whenever you ask him if they have something, he gets all irritable. Never again.
I would have given them five stars but the guy that worked there the older guy that was training a newer guy was horrendous he was ignorant and condescending to his worker and to me also it was a bit of a shock to be honest with you. It's a shame that one bad apple can always ruin the whole tree but if that guy wasn't there in my opinion that plays would be five stars all day. #thatdudeneedstogo
I called a few minutes after 9am was told part would be ready in an hour. I gave them 2 1/2 hours. Got there the part wasn't off. We waited with 5....yes 5 other people for over 2 hours and myself over 3 hrs for them to bring me a part that was broken. The guy knew it was broken too.....the parking was absolutely ridiculous. We had to shuffle our vehicle around along with the 5 other people because the workers were blocked in and the clientele kept coming. If you can shop elsewhere........DO IT. They didn't even discount the price for the other people who were extremely frustrated after waiting for hours and getting the wrong parts. I have been coming to Jim for yrs for parts but the level of incompetence was far more than I can handle. This has been a common problem the last few times I have been there. Hopefully they'll start putting customers first. ......you know morals over money.......but I doubt it. Barb is a sweetheart though.
I am mystified by the high ratings for this company. My Mom needed to salvage her car. They came to us recommended. We called Monday intending to schedule a Friday pick up because my Mom wanted me with her but I had to work and Friday was the only time I was free. The person answering the phones wanted to do it Monday. But then agreed to call my Mom Friday morning for a pick up. Friday morning comes no call. She calls them, the response she gets when asking if they’d pick it up was “we’ll try.” We waited still no call. We called at 3 to which she was told “not today honey.” They had so much time to get their act together to get this car. You better be ready right away for them to take your car as soon as you call them otherwise they’ll jerk you around . All I can say is they’re disorganized and don’t know how to use a calendar.
They will rip u off your number q copper and try to tell u it's number 2. And fight with u ... They are crooks. As of the savage area only . The parts place has always been wonderful.
Got a transmission there never needed it was within the return policy listed on my receipt and they wouldn't refund the money would only wanted to do a 100 what's wrong with these companies ripping people off. 30 days and going back in 7 days and wouldn't take it back.
If you need used car parts this is your place helpful and fast. I've gotten a few different things including a motor. Very impressed with thier turn around time. If it's your first time there ask questions about where to go and check first they have a lot going on.
Yes one of the best salvage yards around hands down they always have wat I need but it's almost hour n half drive for me from Washington pa so I don't make it out there much
I've never been to a salvage yard that has the amount of vehicles this place does. Everyone there was helpful and polite. It was definitely worth my trip, to get the right part I needed!!
Good Salvage yard. Have any part you can possibly need. Staff are polite and knowledgeable. Picked up a rear differential, my mechanic installed it and turned out to have a bad bearing. Called and they had me come down and pick one out myself.
Great service fast and accurate part finding and had no problems with any of the products I have received there and the prices are out of this world highly recommend this be your first an last stop
I called to get a price for an item they had listed online. When I called the guy told me it was $400. I mentioned that online it was listed as $200 and I had a photo of it. He argued with me that it didn’t say that. Super unprofessional and arrogant.
The staff seem quite knowledgeable on many things dealing with a vehicle and hits specifications and ability to swap parts from one engine to another. They have a Relatively reasonable price rates on their used automobile parts inventory.
I have always had a great experience here...Thats why I am a repeat customer and will continue to be... Thank you for doing good business and treating me fairly...
Prices are great, lady at front desk was amazing. However, the men working out back and "handing" you the parts that YOU PURCHASED are extremely rude. I wish i had gotten his name but i picked up a part earlier this morning and he THREW it on the ground in front of me, rather than handing it to me when I had been nothing but polite to him. TERRIBLE customer service!!! Won't spend another penny here, shameful.
Very nice people, I highly recommend!! I sold my wrecked vehicle to them, they even picked it up the same day I called and the tow truck driver was one of the sweetest people I've ever met I drive by their location often and know they have a ton of inventory to choose from and have heard nothing but compliments about their service there as well. I definitely suggest checking them out first if you need a part or a vehicle taken off your hands!
Have been here at least 25 times. The service is lightning fast, I don't know how they do it. EVERYTHING is good, French onion soup is perfect and the fish sandwiches are as big as a whale. Also, there is a waitress who sings along to the songs on the music system. My favorite place to have lunch
Bought a motor for my mustang great on there prices people were very polite and engine came a ran adzactly as they said it would I highly recommend these guys and gal for anyone looking to buy used parts
As I am not a frugal fellow, I admire a good deal in my search for auto parts. Indeed I so recommend for the prices are delightfully inexpensive and the kompany quite eager to help. I saved a grand total of three hundred and fifty duckets to shape up my mobile to standard measures. I must say it's in tip top kondition, thanks to the marvelous shopkeepers at this establishment.
