Jake has been so helpful in regards to getting my daughter in a nice car for her first. He was very transparent and went out of his way for us. What a great guy!
Jake to save the day. Our kid bought her first car from Jake several months ago. Great car so far. He even got better tires on it just to save us the thought of getting tires within a couple months.
Well low and behold the curb at cvs jumped out in front of our daughter tonight and bit a hole right in the side of her new tire. After getting a donut put on so she could get to work we told her to call Jake and see if he could get her a new tire and in the mean time she could use the donut just to get back and forth to work. He showed up, loaded her car, and got a safe tire installed, and had her car returned before she had to leave work. We didn't even ask him to go this far out of his way and he said he was in the neighborhood so it worked out. Told her to get some winter tires before the snow flys. Not only did he sell us the car but he also helped us well after the sale when he didn't have to.
As a father who works on the road and is away often it's nice to know there's someone we can count on in town when dad isn't around who isn't going to jerk them around and treats us right. Jake's always been a good guy in my book for many years but saving me the hassle when we had a million things going on today and getting our kid back out and ramming around without me having to worry about any of it just solidifies that.
There's still good people in the world you just gotta look for them.
I wasn't in town when they bought the car. They said Jake said it's a good car. I said if Jake says it's good then it is good. I wasn't even worried about not being able to check it over myself. Sure enough it's a great car. A man's word is all he has and Jake's is good for me.
I took my lawn mower there to be repaired as it wouldn't start. Mind you it hadn't been started in almost 2 years. Long story why. It just needed a new spark plug and carburetor. He even commented that the oil, engine, and gas lines were "pristine". I did try. Very friendly and fair prices.
My husband & I both have taken our vehicles to be repaired here. Repairs were done quickly and their prices were fair. They were flexible with pickup times due to our schedules. They stand behind their work and take pride in it. Honest people! I would highly recommend using them.
Was involved in an accident and while I was in the hospital my car was towed by them get out of the hospital we call about getting my car towed to my house and we are informed our car was burglarized which was confusing because they told my wife it was parked behind a locked gate
UPDATE The truth here is they are under contract with the state police they are to store the cars they tow under contract in a secure area if my car was inside of a gate and this happened it's a different story
My car broke down on a Thursday late afternoon before 4th of July weekend...Tow Guy came out 10 minutes after they closed to take it to the shop...fixed it in no time at all and the Prices were exactly what they should have been and they did a FANTASTIC job! I highly recommend Great Lakes and I would never take my car anywhere else! THANK YOU GREAT LAKES!!
Great customer service. The owner Jake helped me figure out what was wrong with my vehicle and then gave advice on what to do next. I would recommend using this company if you need a tow.
There was a bit of a hiccup in my experience. I had a pretty serious problem and was not treated very nicely by someone working there & was sold something bad... BUT the boss found out and immediately fixed the problem with no fuss, so they earned the stars back.
I was looking to get my vehicle fixed and insepected. I called to make an appointment and was told the scheduling person was not in and they would call me back later. I did not receive a return call so i called again the next day. I was told I could get it in in a few days, which was fine, but it would be there for a few days, which confused me and the lady on the phone just said it would take a while and the mechanics were right there telling her this. I asked questions and she couldn't answer so she said they would call me back. Again, no return call so i called back later to see why it would take a few days to do a 2-3 hour job. The lady on the phone knew nothing and told me should would have someone call me back. I didnt need a call back, at that point i just wanted on the schedule. Thats when she informened me they were short handed, and got sassy with me. Then its MY fault she was overwhelmed and I FINALLY get a call back just to have them tell me they dont appreciate my attitude and to have my vehicle worked on somewhere else. Ok, fine. Whatever.
Love this place! The people are so friendly. They made sure my car was in the best shape it could be before i drove it home. They defiantly take care of their vehicles and customers.
